杭州居住证：申领条件、积分申办与浙里办线上办理

Hangzhou residence permit: eligibility conditions, points-based application, and online processing via Zheli Ban

在杭州办理居住证早已实现全程线上网办：符合合法稳定住所、合法稳定就业或连续就读满 6 个月即可申领浙江省电子居住证，关联子女划片入学与积分落户。下面把办理条件、材料清单与浙里办流程一次写清。

You can now apply for a residence permit in Hangzhou entirely online. If you have stable legal accommodation, stable legal employment, or have been continuously studying for at least 6 months, you can apply for the Zhejiang e-residence permit, which is linked to children's school-district enrollment and points-based hukou registration. Below we lay out the conditions, document checklist, and Zheliban (Zheliban) process in one guide.

一、先说结论：居住证申领、签注与续期怎么办

I. Conclusion First: How to Handle Residence Permit Application, Renewal, and Extension

一句话结论：居住证按「现住地」办，不按户籍地办。{cn} 常住人口约 1360-1386 万，你在哪个区实际居住就在哪个区办居住登记，满 6 个月且符合就业、住所、就读任一条件后申领；签注在居住地或通过「浙里办」APP/小程序、浙江政务服务网办理。{cn} 各区政府服务中心设有户政相关窗口，承办居住证申领、签注与续期相关业务。

One-sentence conclusion: Residence permits are issued based on your current place of residence, not your household registration location. {cn} The permanent resident population is approximately 13.6–13.86 million; you apply for residence registration in the district where you actually live, and after six months with at least one of the following conditions — employment, housing, or enrollment — you may apply for the permit; renewal and annotations can be processed at your local residence or via the Zheliban (Zheliban) app/mini-program or Zhejiang Government Services Network. {cn} District government service centers each have household registration windows handling residence permit application, annotation, and renewal.

居住证这件事的时间跨度很容易被低估。6 个月是自然累计的，而且必须是在实际居住地连续登记的结果：中途搬家到另一个区却没在新属地登记，之前的登记可能不连续，等于白等。{cn} 常住人口约 1360-1386 万，跨区通勤和居住非常普遍，很多在杭州的人每周在不同区之间换住所，最容易出现「登记断档」。真正的「办事技巧」不是研究材料，而是把居住登记这件事在搬家当天就做完——换地址即登记，登记连续才能申领。

The time span for a residence permit is easily underestimated. The required six months are calculated on a rolling cumulative basis and must stem from continuous registration at your actual place of residence: if you move to another district mid-stream but fail to register in the new district, your prior registrations may be deemed discontinuous, effectively wasting your wait. {cn} With a permanent resident population of approximately 13.6–13.86 million, cross-district commuting and living are very common; many people in Hangzhou change residences between districts weekly, making registration gaps most likely to occur. The real 'pro tip' isn't studying application materials—it's completing your residential registration on moving day. Change your address, register immediately; only continuous registration qualifies you to apply.

第二个实用建议是按实际居住地而非按方便程度选窗口。{cn} 从钱塘江两岸到钱江世纪城，从市区六区到环城四区，跨区通勤动辄 40 分钟至 1 小时以上，但属地窗口对居住证这类事项的审核更熟、追问更少。如果你要办的是签注这类简单业务，在居住地所属区办通常比跨区跑政务服务中心更快；如果卡在疑难件或跨区问题，再拨打 12345 咨询。

The second practical suggestion is to choose the service window based on your actual place of residence rather than convenience. {cn} From both banks of the Qiantang River to Qianjiang Century City, from the six urban districts to the four surrounding districts, cross-district commuting often takes 40 minutes to over an hour; however, local district windows are more familiar with residence-permit procedures and tend to ask fewer follow-up questions. If you are handling a simple matter such as a visa renewal, processing it in your district of residence is usually faster than running to a cross-district government services center. For complicated cases or cross-district issues, call 12345 for consultation.

{cn} 常住人口约 1360-1386 万，汇聚清河坊金融商贸、南宋御街文旅休闲、钱塘江教育园高校教育、萧山机场临空产业等多元功能，租房流动性高。很多租客在租约到期搬家后忘了及时做居住登记变更，导致申领时「不满 6 个月」。建议租房时就把「到属地政务服务中心或浙里办 APP 做居住登记」写进搬家清单的第一条，和水电燃气过户一样重要。{cn} 轨道交通网络发达（1 号线贯通西站至钱塘、2 号线横贯东西至萧山机场、3 号线连接杭州东站与南站），选住所时可以将「到居住地所属区政务服务中心」的通勤时间纳入考量，但别为了通勤近而放弃登记连续性。

{cn} With a permanent resident population of about 13.6–13.86 million, the area brings together diverse functions such as Qinghefang financial and commercial trade, Southern Song Imperial Street cultural and tourism leisure, Qiantang River Education Park university education, and Xiaoshan Airport airport-adjacent industry; rental turnover is high. Many tenants forget to update their residential registration after moving when the lease expires, resulting in 'less than six months' when applying. It is recommended to include 'go to the local government services center or the Zheliban APP to register residentially' as the first item on your moving checklist, as important as transferring utilities. {cn} The rail transit network is well-developed (Line 1 runs from the West Station to Qiantang, Line 2 stretches east-west to Xiaoshan Airport, Line 3 connects Hangzhou East Station and South Station); when choosing accommodation, you can factor in commute time to the government services center of your district, but do not sacrifice registration continuity for a shorter commute.

第三个建议是把居住证和其他事项联动起来办。{cn} 的居住证与社保参保、医保异地备案、公积金提取、杭州人才引进政策落户、子女入学等事项深度关联：办完居住证后，别忘了同步处理医保异地备案（拨打 0571-12393）、公积金账户查询（拨打 0571-12329）和杭州人才引进政策落户审核（拨打 0571-12333）。这些事项的办理窗口大多也在各区的政务服务中心，一次性办完比东奔西跑省事。

The third suggestion is to handle the residence permit together with other related matters. {cn} The Hangzhou residence permit is closely linked to social insurance enrollment, cross-region medical insurance registration, housing fund withdrawal, Hangzhou talent-introduction policy household registration, and children's school enrollment: after obtaining the residence permit, don't forget to simultaneously handle cross-region medical insurance registration (call 0571-12393), housing fund account inquiry (call 0571-12329), and Hangzhou talent-introduction policy household-registration review (call 0571-12333). Most of these service windows are also located in the government services centers of each district, so handling them all at once is far less hassle than running around.

二、谁来办，电话怎么打

2. Who Handles It, How to Call

先分清是「申领」还是「签注续期」，再到属地窗口。申领和签注均在居住地所属的区政务服务中心或社区政务服务窗口受理；只有在跨区疑难件或窗口拿不准时，才需要到上一级窗口咨询。表中热线来自杭州官方渠道，出发前建议先拨本页第九节的热线确认窗口是否在岗。

First distinguish whether it is an 'application' or 'renewal/extension,' then go to the local window. Both applications and renewals are accepted at the district government services center or community government services window corresponding to your place of residence; only when encountering cross-district difficult cases or when the window is unsure should you consult a higher-level window. The hotlines in the table are from official Hangzhou channels; before setting out, it is recommended to call the hotline in Section 9 of this page first to confirm whether the window is on duty.

三、去哪个窗口办，几点开门

3. Which counter to use and what are the opening hours

{cn} 各区政府服务中心的户政窗口通常设在各区政务服务中心内，工作日 9:00-17:00 左右（具体以当日公告为准）。日常的居住登记、申领、签注优先去居住地所属区的政务服务中心——{cn} 从钱塘江两岸到钱江世纪城，从市区六区到环城四区，跨区通勤动辄 40 分钟至 1 小时以上，跑远处不如跑属地，窗口对辖区情况更熟、追问更少。

{cn} Household-registration windows of each district government service center are usually located within the district government services center, open on weekdays around 9:00–17:00 (specific hours subject to the day's announcement). For daily residential registration, application, and renewal, prioritize going to the government services center of the district where you reside—{cn} From both banks of the Qiantang River to Qianjiang Century City, from the six urban districts to the four surrounding districts, cross-district commuting often takes 40 minutes to over an hour; it is better to run to the local district than to a distant one, as the window staff are more familiar with jurisdictional matters and ask fewer questions.

四、谁能办（受理条件）

IV. Who Can Apply (Acceptance Conditions)

先对照下面几条确认自己符合，再去窗口，能省掉一次白跑。条件以官方办事指南原文为准。

Check the conditions below first to confirm you qualify before heading to the counter — this saves a wasted trip. Eligibility criteria are subject to the official service guide.

• 来津人员已办理居住登记并累计满 6 个月，且在有效期内，可申请申领《杭州市居住证》。
• 申领人须同时符合「在津有合法稳定就业」「在津有合法稳定住所」「在津连续就读」三项条件之一，多项符合条件的按顺序提供材料。
• 合法稳定就业：在津任职、务工或连续缴纳社会保险满一定期限，具体月数以杭州市居住证申领办事指南为准。
• 合法稳定住所：在津具有合法有效住所证明的申请人可适用该情形，具体以办事指南列举为准。
• 在津连续就读：在津就读全日制中小学，或参加学历学位继续教育并连续就读满一定期限的申请人可适用。
• 居住证签注是延续有效期的必要手续。逾期未签注的，居住证失效，失效后需重新办理居住登记并重新申领。
• 居住证件损坏、信息变更、或离开本市后再返回需继续使用的，按各自情形办理换领、变更或重新申领。
• 办理居住登记与居住证申领均有属地原则，实际居住地址变更后应及时在新的属地窗口办理登记。
• Persons who have completed residential registration and accumulated six months, and are within the validity period, can apply for the 'Hangzhou Residence Permit.'
• The applicant must satisfy at least one of the following three conditions: 'legally stable employment in Tianjin,' 'legally stable residence in Tianjin,' or 'continuous study in Tianjin.' If multiple conditions are met, provide supporting materials in order of priority.
• Legally stable employment: Holding a position, working, or continuously paying social insurance premiums in Tianjin for a specified period. The exact number of months is subject to the application guidance for Tianjin residence permits.
• Legally stable residence: Applicants with valid legal housing documentation in Tianjin may qualify under this condition. Specifics are subject to the list provided in the application guidance.
• Continuous study in Tianjin: Full-time primary or secondary school enrollment in Tianjin, or continuous study in degree/certification continuing education programs for a specified period.
• Residence permit endorsement is a mandatory procedure to extend the permit's validity. If not endorsed on time, the residence permit becomes invalid and the applicant must re-register for residence and reapply.
• For damaged residence permits, changes to personal information, or returning to the city after a prolonged absence, apply for replacement, amendment, or reapplication as appropriate.
• Both residence registration and residence permit applications follow the principle of local jurisdiction. After a change in actual residence address, registration must be updated promptly at the window of the new local jurisdiction.

五、带什么材料

V. What Documents to Bring

材料一次带齐是办事效率的关键。下面按「原件 / 复印件 / 需现场填写」分开列，缺一项就可能被退回补正。

Bringing all required documents at once is key to efficient processing. They are listed below by category — original / photocopy / to be filled out on-site — and missing even one item may result in your application being returned for correction.

• 本人有效身份证件原件（居民身份证、港澳台居民居住证、外国人永久居留身份证等），窗口核验后归还。
• 近期免冠照片一张；部分窗口可现场采集，以实际要求为准。
• 合法稳定就业的，需提供就业证明（如劳动合同、营业执照、在职证明）与社保缴纳记录之一或多项，具体以办事指南列举为准。
• 合法稳定住所的，需提供住所证明材料，具体以办事指南列举为准。
• 连续就读的，需提供学校出具的在读证明或学生证。
• 居住登记回执或居住登记凭证，是确认已满 6 个月的关键材料，遗失需先补办登记凭证。
• 申领居住证相片回执（若当地执行该流程），或按窗口要求现场采集。
• 复印件建议按窗口要求备两份，一份留存一份自留。
• Original valid identity document (national ID card, Hong Kong/Macao/Taiwan resident residence permit, foreigner permanent residency ID, etc.), verified at the window and returned.
• One recent passport-style photo; some windows offer on-site capture, subject to actual requirements.
• For legal and stable employment, provide proof of employment (such as labor contract, business license, or certificate of employment) and/or social security contribution records, specifically as listed in the guidance.
• For legal and stable residence, provide proof of residence materials, specifically as listed in the guidance.
• For continuous study, provide a certificate of enrollment or student ID issued by the school.
• The residence registration receipt or residence registration voucher is the key document proving over 6 months of stay; if lost, you must first re-register and obtain the voucher.
• Apply for a residence permit photo receipt (if local procedures require it), or have your photo taken on-site as directed by the window.
• It is recommended to prepare two copies of each photocopy as required by the window: one for retention and one for your own records.

居住证这件事的时间跨度很容易被低估。6 个月是自然累计的，而且必须是在实际居住地连续登记的结果：中途搬家到另一个区却没在新属地登记，之前的登记可能不连续，等于白等。{cn} 常住人口约 1360-1386 万，跨区通勤和居住非常普遍，很多在杭州的人每周在不同区之间换住所，最容易出现「登记断档」。真正的「办事技巧」不是研究材料，而是把居住登记这件事在搬家当天就做完——换地址即登记，登记连续才能申领。

The time span for a residence permit is easily underestimated. The required six months are calculated on a rolling cumulative basis and must stem from continuous registration at your actual place of residence: if you move to another district mid-stream but fail to register in the new district, your prior registrations may be deemed discontinuous, effectively wasting your wait. {cn} With a permanent resident population of approximately 13.6–13.86 million, cross-district commuting and living are very common; many people in Hangzhou change residences between districts weekly, making registration gaps most likely to occur. The real 'pro tip' isn't studying application materials—it's completing your residential registration on moving day. Change your address, register immediately; only continuous registration qualifies you to apply.

第二个实用建议是按实际居住地而非按方便程度选窗口。{cn} 从钱塘江两岸到钱江世纪城，从市区六区到环城四区，跨区通勤动辄 40 分钟至 1 小时以上，但属地窗口对居住证这类事项的审核更熟、追问更少。如果你要办的是签注这类简单业务，在居住地所属区办通常比跨区跑政务服务中心更快；如果卡在疑难件或跨区问题，再拨打 12345 咨询。

The second practical suggestion is to choose the service window based on your actual place of residence rather than convenience. {cn} From both banks of the Qiantang River to Qianjiang Century City, from the six urban districts to the four surrounding districts, cross-district commuting often takes 40 minutes to over an hour; however, local district windows are more familiar with residence-permit procedures and tend to ask fewer follow-up questions. If you are handling a simple matter such as a visa renewal, processing it in your district of residence is usually faster than running to a cross-district government services center. For complicated cases or cross-district issues, call 12345 for consultation.

{cn} 常住人口约 1360-1386 万，汇聚清河坊金融商贸、南宋御街文旅休闲、钱塘江教育园高校教育、萧山机场临空产业等多元功能，租房流动性高。很多租客在租约到期搬家后忘了及时做居住登记变更，导致申领时「不满 6 个月」。建议租房时就把「到属地政务服务中心或浙里办 APP 做居住登记」写进搬家清单的第一条，和水电燃气过户一样重要。{cn} 轨道交通网络发达（1 号线贯通西站至钱塘、2 号线横贯东西至萧山机场、3 号线连接杭州东站与南站），选住所时可以将「到居住地所属区政务服务中心」的通勤时间纳入考量，但别为了通勤近而放弃登记连续性。

{cn} With a permanent resident population of about 13.6–13.86 million, the area brings together diverse functions such as Qinghefang financial and commercial trade, Southern Song Imperial Street cultural and tourism leisure, Qiantang River Education Park university education, and Xiaoshan Airport airport-adjacent industry; rental turnover is high. Many tenants forget to update their residential registration after moving when the lease expires, resulting in 'less than six months' when applying. It is recommended to include 'go to the local government services center or the Zheliban APP to register residentially' as the first item on your moving checklist, as important as transferring utilities. {cn} The rail transit network is well-developed (Line 1 runs from the West Station to Qiantang, Line 2 stretches east-west to Xiaoshan Airport, Line 3 connects Hangzhou East Station and South Station); when choosing accommodation, you can factor in commute time to the government services center of your district, but do not sacrifice registration continuity for a shorter commute.

第三个建议是把居住证和其他事项联动起来办。{cn} 的居住证与社保参保、医保异地备案、公积金提取、杭州人才引进政策落户、子女入学等事项深度关联：办完居住证后，别忘了同步处理医保异地备案（拨打 0571-12393）、公积金账户查询（拨打 0571-12329）和杭州人才引进政策落户审核（拨打 0571-12333）。这些事项的办理窗口大多也在各区的政务服务中心，一次性办完比东奔西跑省事。

The third suggestion is to handle the residence permit together with other related matters. {cn} The Hangzhou residence permit is closely linked to social insurance enrollment, cross-region medical insurance registration, housing fund withdrawal, Hangzhou talent-introduction policy household registration, and children's school enrollment: after obtaining the residence permit, don't forget to simultaneously handle cross-region medical insurance registration (call 0571-12393), housing fund account inquiry (call 0571-12329), and Hangzhou talent-introduction policy household-registration review (call 0571-12333). Most of these service windows are also located in the government services centers of each district, so handling them all at once is far less hassle than running around.

六、办理流程

VI. Processing Procedure

1. 第一步（先办居住登记）：在实际居住地派出所或「浙里办」APP、浙江政务服务网平台办理居住登记，登记信息要与实际居住地址一致。这是后续所有环节的前置，漏掉会导致申领时间无法累计。
2. 第二步（攒够 6 个月并对照条件）：登记满 6 个月后，对照就业、住所、就读三项条件之一，确认自己符合哪一项，按该项准备材料。
3. 第三步（查办事指南）：在浙江政务服务网或「浙里办」APP 按事项名称查《来津人员申领杭州市居住证》指南，逐字读材料清单与时限，避免按旧政策准备。
4. 第四步（预约属地窗口）：{cn} 各区的政务服务中心业务量差异大，建议先电话确认是否需要预约、是否当日受理。
5. 第五步（到窗口受理）：携带身份证件原件、照片与对应的条件证明材料到居住地所属区的政务服务中心取号受理，窗口核验并出具受理凭证。
6. 第六步（等待制证与领取）：制证完成后按凭证通知到窗口领取或按现场告知的方式领取。
7. 第七步（按时签注续期）：签注在居住地所属区窗口办理，部分情形可通过「浙里办」APP 或浙江政务服务网线上办理。逾期不签注会导致失效，失效后需重新走登记与申领流程。
8. Step 1 (register for residence first): Complete residence registration at the local police station or via the 'Zheliban' app or Zhejiang Government Service Platform. The registration information must match your actual residence address. This is a prerequisite for all subsequent steps; skipping it will prevent the application period from being counted.
9. Step 2 (accumulate 6 months and check eligibility): After 6 full months of registration, review the three eligibility conditions — employment, residence, or enrollment — determine which one applies to you, and prepare the corresponding documents.
10. Step 3 (consult the processing guide): On the Zhejiang Government Service Network or the "Zheliban" APP, search by the item name for the "Guide on Applying for a Hangzhou Residence Permit for Non-Hangzhou Residents," read the document checklist and timelines word by word, and avoid preparing materials based on outdated policies.
11. Step 4 (make an appointment with the local service window): {cn} district government service centers vary greatly in workload; it is recommended to call ahead to confirm whether an appointment is required and whether same-day processing is available.
12. Step 5 (submit at the service window): Bring your original ID, photos, and supporting documents for the applicable condition to the government service center in the district where you reside, obtain a queue number, and submit your application. The window staff will verify your documents and issue a receipt of acceptance.
13. Step 6 (wait for production and pick up): Once the permit has been produced, collect it at the service window as notified on your receipt, or follow whichever collection method is indicated on-site.
14. Step 7 (renew on time via sign-off): Sign-off renewal is processed at the service window in your district of residence; in some cases it can be done online via the "Zheliban" APP or the Zhejiang Government Service Network. Failing to renew on time will cause the permit to lapse, after which you must restart the entire registration and application process.

把「居住登记」这件事盯住，它比居住证本身更关键。居住登记是累计的，登记断档会导致申领时间重新起算。搬家、换工作后第一件事是在新的属地或「浙里办」APP 做居住登记，而不是等要办居住证了才去补。{cn} 常住人口约 1360-1386 万，跨区通勤和居住非常普遍，很多人在西湖区租了房却在上城区上班，结果到要办居住证时发现登记记录不连续，白白多等几个月。

Pay close attention to the "residence registration" step — it is more critical than the residence permit itself. Residence registration is cumulative; a break in registration resets the eligibility clock. After moving or changing jobs, the first thing you should do is complete a new residence registration at your new local service center or via the "Zheliban" APP, rather than waiting until you need the permit and trying to make up the gap. {cn} has a resident population of approximately 13.6–13.86 million, making cross-district commuting and living very common. Many people rent in Xihu District but work in Shangcheng District, only to discover their registration records are fragmented when they finally apply for a residence permit — wasting several extra months of waiting.

七、多久办完、要花多少钱

7. Processing time and cost

八、属地窗口

VIII. Local-Service Windows

多数事项可以就近在属地窗口办。下面是 杭州 各窗口的地址与电话，出发前建议先电话确认该窗口是否办理本事项。

Most matters can be handled at a local service window near you. Below are the addresses and phone numbers for all Hangzhou service windows; we recommend calling ahead to confirm whether the window handles the matter you need.

九、常用政务热线

9. Common Government Service Hotlines

不确定归哪个部门、或者窗口电话打不通，直接打下面的热线。以下热线均为全国统一号码，杭州 同样适用。

If you're unsure which department handles your issue, or can't get through to the window phone line, call one of the hotlines below directly. All the hotlines listed here are nationwide unified numbers and also apply to Hangzhou.

十、常见问题

X. Frequently Asked Questions