杭州居住证积分与落户：积分、居转户与通道
Hangzhou Residence Permit Points and Household Registration: Points, Residence-to-Hukou, and Pathways
西湖胜境与钱塘江畔，江南雅韵、茶都烟雨与数字科技创新一体两面。。积分和落户是两套规则：积分管孩子上学，落户管户口。下面分开写清。
West Lake's scenic beauty alongside the Qiantang River — Jiangnan elegance, tea-capital misty rains, and digital tech innovation coexist on two fronts. Points and household registration are two separate rule sets: points govern children's school enrollment, while hukou governs your registered residence. We'll cover them separately below.
分类：办Category: Services
⚠ 电话与办公时间核验日期见页尾「数据来源」。机关电话与窗口安排可能调整，出发前建议先电话确认。⚠ Check the「Data Source」section at the end of the page for the date of telephone and office-hours verification. Agency phone numbers and counter schedules may change — please confirm by phone before visiting.
最后更新：2026-09-26Last updated: 2026-09-26
🟢 官方口径：以政府/官方公告为准，变更以官方最新为准。 🟡 实测行情：2026-09 实地与平台行情，市场随季节波动。 ⚪ 口碑参考：用户口碑/评价整理，仅供参考。 核验日期：2026-09-26。
🟢 Official: follows the latest government notice. 🟡 Field data: 2026-09 on-site and platform quotes, subject to seasonal change. ⚪ Community: reviews, for reference only. Verified: 2026-09-26.
承办机构、办理地点、办公时间、材料清单、办理时限与收费标准，以 杭州 政务服务机构及各主管部门官方公示的办事指南为准；本文只做汇总与对照，具体口径请以官方最新公布为准。
Concluding agencies, processing locations, office hours, document checklists, timelines, and fee schedules are subject to the official service guides published by Hangzhou government service agencies and respective competent departments. This article is for summary and cross-reference only; please consult the latest official publications for specific requirements.
一、先说结论：[object Object],[object Object],[object Object],[object Object]怎么办
I. Bottom line: What to do about [object Object], [object Object], [object Object], [object Object]
[object Object]
[object Object]
二、谁来办，电话怎么打
2. Who Handles It, How to Call
杭州 承办机构与咨询电话Hangzhou Handling Agency and Consultation Phone Number| 承办机构 | Department | 咨询电话 | Phone | 出处等级 | Source tier | | 杭州市人力资源和社会保障局 | Hangzhou Municipal Human Resources and Social Security Bureau | 0571-12333 | 0571-12333 | 官方 | Official |
| 杭州市社会保险管理服务中心 | Hangzhou Social Insurance Management Service Center | 0571-12333 | 0571-12333 | 官方 | Official |
| 杭州市教育局 | Hangzhou Municipal Education Bureau | 0571-12345 | 0571-12345 | 官方 | Official |
| 杭州市公安局 | Hangzhou Public Security Bureau | 0571-12345 | 0571-12345 | 官方 | Official |
| 杭州市公安局出入境管理局 | Hangzhou Public Security Bureau Exit-Entry Administration | 0571-12367 | 0571-12367 | 官方 | Official |
[object Object]
[object Object]
三、去哪个窗口办，几点开门
3. Which counter to use and what are the opening hours
杭州 办事地点与办公时间Location & hours in Hangzhou| 办理地点 | Office | 地址 | Address | 办公时间与预约 | Hours and booking | | 杭州市行政服务中心 | Hangzhou Municipal Administrative Service Center | 上城区解放东路 18 号市民中心 H 楼及 L 楼（线上浙江政务服务网及浙里办 APP） | Civic Center, Buildings H and L, No. 18 Jiefang East Road, Shangcheng District (online via Zhejiang Government Service Network and Zheliban APP) | 工作日 9:00-17:00 左右，线上 7×24 小时（社保、医保、公积金、不动产与商事登记一窗综合办理） | Weekdays around 9:00–17:00, online 7×24 hours (one-window integrated service for social insurance, medical insurance, housing provident fund, real estate, and commercial registration) |
| 各区社会保险经办服务大厅 | Social insurance service halls in each district | 各区行政服务中心社保专窗（地址以浙里办公示为准） | Social Security Specialty Window at Each District's Administrative Service Center (address subject to Zheliban posting) | 工作日 9:00-12:00 / 13:30-17:00 左右（社保卡申领、补换及密码业务现场办理） | Weekdays 9:00–12:00 / 13:30–17:00 (approximately; social security card application, replacement, and password services available in person) |
| 各公安分局户籍办证大厅 | Household Registration Certificate Halls at Various Public Security Sub-bureaus | 各区公安分局办证中心及辖区派出所户籍窗口 | Certificate Processing Centers at District Public Security Sub-bureaus and Household Registration Windows at Local Police Stations | 工作日 9:00-17:00 左右（居住登记、浙江省居住证申领与人才落户办理） | Weekdays around 9:00–17:00 (Residence Registration, Zhejiang Province Residence Permit Applications, and Talents Household Registration Processing) |
| 各区公安出入境办证大厅 | Exit-Entry Certificate Halls at Public Security Bureaus in Each District | 各区公安分局出入境接待大厅（地址以官方公示为准） | Exit-Entry Reception Halls at District Public Security Sub-bureaus (Addresses are subject to official announcements) | 工作日 9:00-17:00 左右，部分大厅开辟周末便民场次（护照与往来港澳通行证建议先线上预约取号） | Weekdays around 9:00–17:00, with some halls offering weekend service sessions (it is recommended to make an online appointment for passport and Hong Kong/Macau Travel Permit processing) |
[object Object]
[object Object]
四、谁能办（受理条件）
IV. Who Can Apply (Acceptance Conditions)
先对照下面几条确认自己符合，再去窗口，能省掉一次白跑。条件以官方办事指南原文为准。
Check the conditions below first to confirm you qualify before heading to the counter — this saves a wasted trip. Eligibility criteria are subject to the official service guide.
- 在杭州市行政区域内依法就业、居住或符合申办条件的中国公民及合法常住人员。
- 申办材料齐全且符合杭州市现行政策标准，无弄虚作假或材料缺失情形。
- 属于委托代办的，需出具受托人有效身份证件原件及合法合规的授权委托书。
- Chinese citizens and legal permanent residents who are lawfully employed or residing in the Hangzhou municipal administrative area, or who meet the eligibility criteria for application.
- Application materials must be complete and compliant with Hangzhou's current policy standards, with no falsification or missing documents.
- For applications handled by an authorized agent, the agent's original valid ID and a legally compliant power of attorney must be provided.
五、带什么材料
V. What Documents to Bring
材料一次带齐是办事效率的关键。下面按「原件 / 复印件 / 需现场填写」分开列，缺一项就可能被退回补正。
Bringing all required documents at once is key to efficient processing. They are listed below by category — original / photocopy / to be filled out on-site — and missing even one item may result in your application being returned for correction.
- 申请人有效身份证件原件（居民身份证、居住证、护照等），窗口核验后交还。
- 按事项要求填写的申请审批表格一份（可现场窗口领取或线上预填后打印）。
- 符合政策要求的相关证明依据材料原件及复印件备查。
- Original valid ID of the applicant (resident ID card, residence permit, passport, etc.), returned after verification at the counter.
- One application approval form filled out according to the requirements of the matter (can be picked up at the on-site counter or pre-filled online and then printed).
- Relevant supporting documents that meet policy requirements, along with original and photocopy versions for reference.
六、办理流程
VI. Processing Procedure
- 第一步（准备材料）：在浙江政务服务网或“浙里办”APP 查阅最新指南，备齐所需材料。
- 第二步（提交申请）：通过线上系统提交预审或在工作日前往就近政务服务中心窗口递交。
- 第三步（审核流转）：受理窗口进行形式核对与实质审查，出具受理凭证。
- 第四步（办结领证）：材料审核通过后按规定时限予以办结，领取结果文书或实体证件。
- Step 1 (Prepare Materials): Check the latest guidelines on the Zhejiang Government Services Network or the 'Zheliban' APP, and gather all required materials.
- Step 2 (Submit Application): Submit for preliminary review via the online system, or go in person to the counter of a nearby Government Service Center on a workday.
- Step 3 (Review and Processing): The acceptance window conducts formal verification and substantive review, and issues an acceptance voucher.
- Step 4 (Completion and Certificate Collection): Upon passing material review, the matter is concluded within the prescribed time limit; collect the result document or physical certificate.
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[object Object]
七、多久办完、要花多少钱
7. Processing time and cost
杭州 办理时限、费用与依据Hangzhou — Processing Time, Fees, and Legal Basis| 项目 | Item | 说明 | Detail | | 办理时限 | Processing Timeframe | 符合条件且材料齐全的当场办结或按承诺时限（3-5个工作日内）办理 | If conditions are met and all documents are complete, processing is completed on the spot or within the committed timeframe (3–5 working days) |
| 办理费用 | Processing Fees | 除法定工本费外，政务服务窗口不收取任何额外代办手续费 | Apart from statutory certificate fees, no additional agency handling fees are charged at government service windows |
| 法律依据 | Legal Basis | 以杭州市现行法规规章及行业主管部门行政审批办事细则为准 | Subject to current regulations of Hangzhou and the detailed administrative approval guidelines of the competent industry authority |
八、属地窗口
VIII. Local-Service Windows
多数事项可以就近在属地窗口办。下面是 杭州 各窗口的地址与电话，出发前建议先电话确认该窗口是否办理本事项。
Most matters can be handled at a local service window near you. Below are the addresses and phone numbers for all Hangzhou service windows; we recommend calling ahead to confirm whether the window handles the matter you need.
杭州 属地窗口Hangzhou local-service windows| 窗口 | Office | 电话 | Phone | 地址 | Address | 出处等级 | Source tier | | 上城公安分局辖区派出所 | Police Stations under Shangcheng Public Security Sub-bureau | 未公示 | Not yet published | 上城区各街道辖区 | All sub-districts in Shangcheng District | 汇编 | Compilation |
| 拱墅公安分局辖区派出所 | Police stations under Gongsu Public Security Bureau jurisdiction | 未公示 | Not yet published | 拱墅区各街道辖区 | Subdistricts under Gongshu District jurisdiction | 汇编 | Compilation |
| 西湖公安分局辖区派出所 | Police stations under Xihu Public Security Bureau jurisdiction | 未公示 | Not yet published | 西湖区各镇街辖区 | Towns and subdistricts under Xihu District jurisdiction | 汇编 | Compilation |
| 滨江公安分局辖区派出所 | Police stations under Binjiang Public Security Bureau jurisdiction | 未公示 | Not yet published | 滨江区各街道辖区 | Subdistricts under Binjiang District jurisdiction | 汇编 | Compilation |
| 萧山公安分局辖区派出所 | Police stations under Xiaoshan Public Security Bureau jurisdiction | 未公示 | Not yet published | 萧山区各镇街辖区 | Towns and subdistricts under Xiaoshan District jurisdiction | 汇编 | Compilation |
| 余杭公安分局辖区派出所 | Police stations under Yuhang Public Security Bureau jurisdiction | 未公示 | Not yet published | 余杭区各镇街辖区 | Subdistricts and towns under Yuhang District jurisdiction | 汇编 | Compilation |
| 临平公安分局辖区派出所 | Police stations under Linping Public Security Bureau jurisdiction | 未公示 | Not yet published | 临平区各镇街辖区 | Subdistricts and towns under Linping District jurisdiction | 汇编 | Compilation |
| 钱塘公安分局辖区派出所 | Police stations under Qiantang Public Security Bureau jurisdiction | 未公示 | Not yet published | 钱塘区各街道辖区 | Subdistricts under Qiantang District jurisdiction | 汇编 | Compilation |
| 富阳公安分局辖区派出所 | Police stations under Fuyang Public Security Bureau jurisdiction | 未公示 | Not yet published | 富阳区各镇街辖区 | Subdistricts and towns under Fuyang District jurisdiction | 汇编 | Compilation |
| 临安公安分局辖区派出所 | Police stations under the jurisdiction of the Lin'an Public Security Bureau | 未公示 | Not yet published | 临安区各镇街辖区 | Jurisdictions of various towns and sub-districts in Lin'an District | 汇编 | Compilation |
九、常用政务热线
9. Common Government Service Hotlines
不确定归哪个部门、或者窗口电话打不通，直接打下面的热线。以下热线均为全国统一号码，杭州 同样适用。
If you're unsure which department handles your issue, or can't get through to the window phone line, call one of the hotlines below directly. All the hotlines listed here are nationwide unified numbers and also apply to Hangzhou.
杭州 常用政务热线Hangzhou Common Government Service Hotlines| 热线 | Hotline | 用途 | What it handles | 服务时间 | Hours | 出处等级 | Source tier | | 12345 | 12345 | 杭州市政务服务便民热线（浙里办咨询、政务综合、投诉与市民建议） | Hangzhou Government Service Hotline (Zheliban Consulting, Government Services, Complaints and Citizen Suggestions) | 7×24 小时 | 7×24 Hours | 官方 | Official |
| 12329 | 12329 | 住房公积金服务热线（公积金提取、贷款政策、账户查询） | Housing Provident Fund Service Hotline (Provident Fund Withdrawal, Loan Policy, Account Inquiry) | 人工 8:30-17:00 | Live Agent 8:30-17:00 | 官方 | Official |
| 12333 | 12333 | 人力资源和社会保障热线（社保缴纳、毕业生补贴、劳动权益保障） | Human Resources and Social Security Hotline (Social Insurance Contributions, Graduate Subsidies, Labor Rights Protection) | 工作日 | Working Days | 官方 | Official |
| 12393 | 12393 | 医疗保障服务热线（医保报销、异地备案、西湖益联保咨询） | Medical Security Service Hotline (Medical Insurance Reimbursement, Out-of-Area Registration, West Lake Yilianbao Consultation) | 7×24 小时 | 7×24 Hours | 官方 | Official |
| 12367 | 12367 | 出入境管理咨询服务热线（护照、港澳通行证、外国人留居证件） | Exit-Entry Management Consulting Service Hotline (Passports, Hong Kong-Macau Travel Permits, Foreigner Leave-in-China Residence Permits) | 工作日 | Working Days | 官方 | Official |
| 12123 | 12123 | 公安交通管理服务热线（车驾管业务、违章处理、错峰限行路况） | Public Security Traffic Management Service Hotline (vehicle management, violation processing, staggered traffic restrictions) | 工作日 8:30-17:00 | 8:30-17:00 on working days | 官方 | Official |
| 12315 | 12315 | 市场监管投诉举报热线（消费维权、食品安全、价格争议维权） | Market Supervision Complaint Hotline (consumer rights, food safety, price disputes) | 工作日及节假日值班 | Staffed on working days and holidays | 官方 | Official |
| 12301 | 12301 | 全国文化和旅游服务热线（景区游览投诉、旅行社纠纷咨询） | National Culture and Tourism Service Hotline (scenic area complaints, travel agency dispute consultation) | 工作日 | Working Days | 官方 | Official |
十、常见问题
X. Frequently Asked Questions
杭州 常见问题Hangzhou – FAQs| 问题 | Question | 回答 | Answer | | 杭州[object Object],[object Object],[object Object],[object Object]可以在手机上办理吗？ | Can I handle Hangzhou [object Object], [object Object], [object Object], [object Object] matters on my phone? | 可以通过“浙里办”APP 或浙江政务服务网（zjzwfw.gov.cn）搜索对应事项名称，符合网上全流程办理的事项可直接上传资料申办。 | You can use the Zheliban (Zheliban) app or the Zhejiang Government Service Network (zjzwfw.gov.cn) to search for the relevant service items. For matters supporting fully online processing, you may directly upload materials to apply. |
| 窗口办理需要提前预约吗？ | Do I need to make an advance reservation for window services? | 各区政务服务中心部分热门窗口建议提前在“浙里办”APP 预约取号，以缩短现场等候时间。 | For some popular service windows at district government service centers, it is recommended to make an advance reservation via the 'Zheliban' APP to reduce on-site waiting time. |