深圳社保：社保卡与跨区社保关系转移

Shenzhen Shebao: Shebao Card and Cross-District Shebao Relation Transfer

大湾区中心城市，科创与金融双核驱动。。社保是搬家换工作后最容易被卡住的一件事——不是办不了，而是不知道找谁、带什么、多久能好。社保卡申领与跨区社保关系转移这件事在 深圳 有固定的承办机构和窗口，下面把电话、地址、办公时间、材料、时限一次写清。

As the central city of the Greater Bay Area, Shenzhen is driven by dual cores of sci-tech innovation and finance. Social insurance is often the easiest thing to get stuck on after moving or changing jobs — not because it can't be done, but because you don't know who to contact, what to bring, or how long it takes. In Shenzhen, applying for a Shebao card and transferring cross-district Shebao relations have fixed handling agencies and service windows. Below, the phone number, address, business hours, required materials, and processing time are all laid out clearly.

一、先说结论：社保卡申领与跨区社保关系转移怎么办

I. Conclusion First: How to Handle Social Security Card Applications and Cross-District Social Security Transfers

一句话结论：深圳社保业务由深圳市人力资源和社会保障局统筹、各区社会保险基金管理站经办，社保卡申领/补换/密码重置须本人到窗口，跨区/跨省社保关系转移多数可全程线上办完，无需专程跑窗口。

Key takeaway: Shenzhen's social insurance business is coordinated by the Shenzhen Human Resources and Social Security Bureau and handled by district social insurance fund management stations. Personal application, replacement or password reset of a social security card must be done in person at a service window. Cross-district and cross-province social insurance transfers can mostly be completed entirely online, without a special trip to a window.

社保关系转移里最容易踩的坑是「顺序错」。正确顺序是：先在 {cn} 或新的工作地建立参保账户并至少缴费一个月，再申请把原参保地的关系转进来。反过来先申请转入、后面才参保，多数地区会退件让你重来。第二个坑是「以为转移等于续上」。转移过来的缴费年限是否与原年限合并、需要什么条件证明，各地规则不同，涉及年限连续性的（如落户、购房、退休地认定）要单独问清。

The easiest trap in social security relationship transfer is getting the sequence wrong. The correct order is: first open an insurance participation account at {cn} or your new workplace and make at least one month of contributions, then apply to transfer your relationship in from your original insurance location. If you apply for transfer-in first and only sign up later, most regions will reject the application and ask you to start over. The second trap is assuming transfer equals continuous coverage. Whether transferred contribution years can be combined with your prior years, and what proof is needed, varies by locality. For matters involving continuous contribution years (such as household registration, home purchase qualification, or retirement location determination), verify the specific rules separately.

还有一个容易被忽略的细节：{cn} 9 个行政区均设有社保经办窗口，分布在各自区的政务服务中心内，地址以广东政务服务网 www.gdzwfw.gov.cn 公示为准。福田区（福田商务区政府五楼）、罗湖区（罗湖区政务服务中心）、南山区（南山政务服务中心）、宝安区（宝安行政服务中心）、龙岗区（龙岗市民中心）、龙华区（龙华政务服务中心）、坪山区（坪山行政服务大厅）、光明区（光明区政务服务中心）、盐田区（盐田区政务服务中心）各有专窗。不同区之间业务范围基本一致，去之前建议先拨 0755-12333 确认您要办的事项在哪个网点可办，避免跑空。

One detail that is easy to overlook: {cn} all 9 urban districts have social-security service windows, located inside their respective district government-service centers. Addresses are subject to publication on the Guangdong Government Services website www.gdzwfw.gov.cn. Futian district (5th floor, Futian Government Office Building), Luohu district (Luohu District Government Service Center), Nanshan district (Nanshan Government Service Center), Bao'an district (Bao'an Administrative Service Center), Longgang district (Longgang Civic Center), Longhua district (Longhua Government Service Center), Pingshan district (Pingshan Administrative Service Hall), Guangming district (Guangming District Government Service Center), and Yantian district (Yantian District Government Service Center) each has a dedicated window. Business scope across districts is basically the same. Before going out, call 0755-12333 to confirm which office handles your matter, to avoid a wasted trip.

二、谁来办，电话怎么打

II. Who Handles It and How to Call

打电话时直接说「我要办社保卡」或「我要转社保」，对方会转到对应岗位。深圳市人力资源和社会保障局（0755-12333）负责全市社保政策统筹，各区经办窗口由深圳市社会保险基金管理局各区管理站承接。表中标「官方」的号码可直接拨打；标「汇编」的经 12345 或窗口公告复核。核验日期 2026-10-09，号码如有变更以官方公示为准。

When calling, simply say 'I want to process a social-security card' or 'I want to transfer my social-security coverage,' and you will be routed to the responsible staff. The Shenzhen Municipal Human Resources and Social Security Bureau (0755-12333) oversees city-wide social-security policy coordination; district service windows are handled by the branch offices of the Shenzhen Social Insurance Fund Administration. Numbers marked 'official' in the table may be dialed directly; those marked 'compiled' should be verified through 12345 or posted notices at service windows. Verified on 2026-10-09; if numbers have changed, refer to official published information.

三、去哪个窗口办，几点开门

3. Which window to apply at, and opening hours

三个层级分工明确：深圳市人力资源和社会保障局不直接对外经办，统筹政策和调度窗口；各区社会保险基金管理站是卡业务与关系转移的经办主体，设在各区政务服务中心内（地址以广东政务服务网 www.gdzwfw.gov.cn 公示为准）；线上渠道（广东政务服务网、i深圳 APP）覆盖大部分关系转移与查询业务。延时服务需提前在网上预约「综合业务」号，不能直接过来。

The three tiers have clear divisions: the Shenzhen Municipal Human Resources and Social Security Bureau does not directly handle public services; it coordinates policy and dispatches windows. District social-insurance fund administration stations are the main body handling card services and relationship transfers, located inside each district's government-service center (addresses subject to publication on www.gdzwfw.gov.cn). Online channels—Guangdong Government Services website and iShenzhen app—cover most transfer and inquiry services. Extended-hours service requires advance online booking of a 'comprehensive business' appointment; walk-ins are not accepted.

四、谁能办（受理条件）

4. Who Can Apply (Eligibility Requirements)

先对照下面几条确认自己符合，再去窗口，能省掉一次白跑。条件以官方办事指南原文为准。

Check the following conditions first to confirm eligibility before heading to the window, saving an unnecessary trip. Conditions are subject to the official guide text.

• {cn} 户籍或已在本区参保的职工、灵活就业人员，可以在本区申领社保卡。
• 首次申领需要已在本区完成参保登记并有社保缴费记录；尚未参保的，应先办参保登记再申领。
• 跨区社保关系转入需要已在新就业地（{cn}）建立新的参保账户并开始缴费，不是「想转就能转」。
• 跨省转移养老保险关系，需要在原参保地已办理参保缴费，且男性未满 50 周岁、女性未满 40 周岁的，转入地一般要求在当地继续缴费；超龄情形各地规则不同，需向转入地社保中心确认。
• 医保关系与养老关系是两套规则：养老关系转移涉及缴费年限归集，医保关系转移与异地就医备案不是同一件事，两者互不替代。
• 委托他人代办的，社保卡业务多数不支持代办；确需代办的应出具经委托人签字的委托书及双方身份证件，具体以窗口要求为准。
• {cn} Employees with local household registration or who have participated in social insurance in this district, as well as flexible employment personnel, may apply for a social security card in this district.
• First-time applicants must have completed local insurance registration with social insurance payment records. If you have not yet registered for insurance, complete the registration first before applying.
• Transferring social insurance relations across districts requires that you have already established a new insurance account and started paying contributions at your new employment location ({cn}). It is not something you can do simply by request.
• For inter-provincial pension insurance transfers, you must have completed registration and contribution payments at your original insurance location. Additionally, if you are under 50 (male) or under 40 (female), the receiving location generally requires you to continue paying there. Rules for those exceeding the age limits vary by region — confirm with the receiving social insurance center.
• Health insurance and pension insurance follow two separate sets of rules. Pension transfers involve aggregating years of contributions, while health insurance transfers are not the same as cross-regional medical treatment registration — the two do not substitute for each other.
• Most social insurance card services cannot be handled by an agent. If a proxy application is necessary, an authorization letter signed by the applicant along with both parties' ID documents must be provided — subject to the window's specific requirements.

五、带什么材料

V. What Materials to Bring

材料一次带齐是办事效率的关键。下面按「原件 / 复印件 / 需现场填写」分开列，缺一项就可能被退回补正。

Bringing all required documents in one visit is the key to efficient processing. Below are listed by 'original / photocopy / to be filled on-site' — missing any item may result in being asked to return for supplementary documents.

• 本人有效身份证件原件（居民身份证、港澳台居民居住证、外国人永久居留身份证等），窗口核验后归还。
• 近期一寸或二寸白底免冠照片一张（部分情形可现场采集，以窗口要求为准）。
• 本人名下的银行储蓄卡，用于金融账户激活；必须是劳动者本人名下卡，不能用他人卡。
• 社保卡补换的，需携带原卡（旧卡丢失的需先挂失）；密码重置的需本人到场，不设代办。
• 办理跨区社保关系转入的，需携带原参保地社保机构出具的《参保凭证》，或按平台要求提供电子参保信息。
• 办理跨区转入的职工，另需准备劳动关系证明（劳动合同或用工证明），灵活就业人员需准备本区户籍或居住证明。
• 代办时另需提供经委托人签字的委托书、委托人身份证件原件及复印件。
• 所有复印件建议准备两份：一份窗口留存，一份自己留存备查。
• Original valid ID (resident ID card, Hong Kong/Macau/Taiwan resident residence permit, foreigner permanent residence ID, etc.), returned after on-site verification.
• One recent one-inch or two-inch white-background bareheaded photo (in some cases, photos can be taken on-site, subject to counter requirements).
• A bank savings card under your own name, for activating the financial account; must be a card under the worker's own name, not someone else's card.
• For social security card replacement or reissue, bring the original card (if lost, report it missing first); for password reset, the cardholder must appear in person—no proxy applications accepted.
• To transfer social security relations across districts, bring the "Enrollment Certificate" issued by the original insurance location's social security institution, or provide electronic enrollment information as required by the platform.
• Workers transferring across districts also need to prepare proof of employment relationship (labor contract or employment certificate); flexible employment workers need to prepare proof of household registration or residence in this district.
• When using an agent, additionally provide a power of attorney signed by the principal, plus copies (original and photocopy) of the principal's ID document.
• Prepare two copies of all documents: one for the counter to retain, one for your own records.

社保关系转移里最容易踩的坑是「顺序错」。正确顺序是：先在 {cn} 或新的工作地建立参保账户并至少缴费一个月，再申请把原参保地的关系转进来。反过来先申请转入、后面才参保，多数地区会退件让你重来。第二个坑是「以为转移等于续上」。转移过来的缴费年限是否与原年限合并、需要什么条件证明，各地规则不同，涉及年限连续性的（如落户、购房、退休地认定）要单独问清。

The easiest trap in social security relationship transfer is getting the sequence wrong. The correct order is: first open an insurance participation account at {cn} or your new workplace and make at least one month of contributions, then apply to transfer your relationship in from your original insurance location. If you apply for transfer-in first and only sign up later, most regions will reject the application and ask you to start over. The second trap is assuming transfer equals continuous coverage. Whether transferred contribution years can be combined with your prior years, and what proof is needed, varies by locality. For matters involving continuous contribution years (such as household registration, home purchase qualification, or retirement location determination), verify the specific rules separately.

还有一个容易被忽略的细节：{cn} 9 个行政区均设有社保经办窗口，分布在各自区的政务服务中心内，地址以广东政务服务网 www.gdzwfw.gov.cn 公示为准。福田区（福田商务区政府五楼）、罗湖区（罗湖区政务服务中心）、南山区（南山政务服务中心）、宝安区（宝安行政服务中心）、龙岗区（龙岗市民中心）、龙华区（龙华政务服务中心）、坪山区（坪山行政服务大厅）、光明区（光明区政务服务中心）、盐田区（盐田区政务服务中心）各有专窗。不同区之间业务范围基本一致，去之前建议先拨 0755-12333 确认您要办的事项在哪个网点可办，避免跑空。

One detail that is easy to overlook: {cn} all 9 urban districts have social-security service windows, located inside their respective district government-service centers. Addresses are subject to publication on the Guangdong Government Services website www.gdzwfw.gov.cn. Futian district (5th floor, Futian Government Office Building), Luohu district (Luohu District Government Service Center), Nanshan district (Nanshan Government Service Center), Bao'an district (Bao'an Administrative Service Center), Longgang district (Longgang Civic Center), Longhua district (Longhua Government Service Center), Pingshan district (Pingshan Administrative Service Hall), Guangming district (Guangming District Government Service Center), and Yantian district (Yantian District Government Service Center) each has a dedicated window. Business scope across districts is basically the same. Before going out, call 0755-12333 to confirm which office handles your matter, to avoid a wasted trip.

六、办理流程

VI. Processing Procedure

1. 第一步（先分清是哪一类）：社保卡申领/补换/密码重置属于卡业务，必须本人到窗口；跨区或跨省的社保关系转移属于关系业务，多数可全程线上，窗口只做疑难件和纸质凭证。分错类别是最常见的白跑原因。
2. 第二步（线上查指南）：在广东政务服务网（www.gdzwfw.gov.cn）或「i深圳」APP 按事项名称查到官方办事指南，逐字读受理条件、材料清单与办理时限。关系转移类事项在指南里会直接给出线上入口。
3. 第三步（先做线上能做的）：跨省养老保险关系转移通过国家社会保险公共服务平台或电子社保卡提交，跨区转移多数同样支持线上申请。提交后记下申请编号，后面查询进度要用。
4. 第四步（预约窗口）：需要到场的，先在广东政务服务网或「i深圳」APP 预约时间与网点，避开上午刚上班和下午临近下班两个高峰。延时段需单独预约。
5. 第五步（备材料）：按本页第五节逐项准备原件与复印件，复印件份数按要求备齐，照片和扫描件保证清晰可辨。
6. 第六步（受理与办结）：窗口核验原件、收取复印件，出具受理凭证。关系类业务在资料转入后还需等待原参保地确认，这个等待时间不计入窗口当场办理时长。
7. 第七步（查进度与领取）：线上提交的可在平台查询进度；社保卡或密码重置当场办结或按凭证约定时间领取。
8. Step 1 (first, determine which category): Social security card application/replacement/password reset are card services and require the applicant to appear in person at the counter; cross-district or cross-province social security relation transfers are relationship services and can mostly be completed entirely online, with the counter handling only complex cases and paper certificates. Misidentifying the category is the most common reason for an unnecessary trip.
9. Step 2 (look up the guide online): On the Guangdong Government Services website (www.gdzwfw.gov.cn) or the iShenzhen app, search by the matter's name to find the official service guide, and read the acceptance conditions, document checklist, and processing time carefully. Online-entry links for relationship-transfer matters are provided directly within the guide.
10. Step 3 (do what you can online first): Transfers of pension insurance relationships across provinces can be submitted through the National Social Insurance Public Service Platform or the Electronic Social Security Card; most intra-city transfers also support online applications. After submitting, note down the application number—you'll need it later to check progress.
11. Step 4 (book a window appointment): For matters that require an in-person visit, first book your time slot and office via the Guangdong Government Services website or iShenzhen app, avoiding the morning rush just after opening and the afternoon period close to closing. Extended-hours slots must be booked separately.
12. Step 5 (prepare materials): Prepare originals and photocopies item by item according to Section 5 of this page. Bring the required number of photocopies, and ensure photos and scanned images are clear and legible.
13. Step 6 (Acceptance and Completion): The counter will verify originals, collect photocopies, and issue an acceptance receipt. For relationship-based services, you must also wait for confirmation from your original insurance location after documents are transferred in. This waiting period is not counted toward the counter processing time.
14. Step 7 (Check Progress and Collect): Applications submitted online can be tracked on the platform. Social security cards or password resets are usually completed on the spot, or you can collect them at the time specified on your receipt.

一个能省半小时的习惯：打电话问清楚「今天业务岗在不在」。窗口业务由不同岗位分办，人不在位的情况下即使大厅开着门也办不成，尤其是社保卡的金融账户激活和密码重置，必须本人带身份证和本人名下的银行储蓄卡。

A habit that can save you half an hour: call ahead to confirm 'is the business desk staffed today.' Window services are divided among different posts; even if the hall doors are open, you cannot complete your transaction if no one is at their station—especially for social-security card financial-account activation and password reset, which require the cardholder to bring their own ID card and a bank debit card under their own name.

七、多久办完、要花多少钱

VII. How Long Does It Take and How Much Does It Cost

八、属地窗口

8. Local Service Windows

多数事项可以就近在属地窗口办。下面是 深圳 各窗口的地址与电话，出发前建议先电话确认该窗口是否办理本事项。

Most matters can be handled at local service windows near you. Below are the addresses and phone numbers for Shenzhen service windows; we recommend calling ahead to confirm whether a given window handles your specific matter.

九、常用政务热线

9. Common Government Service Hotlines

不确定归哪个部门、或者窗口电话打不通，直接打下面的热线。以下热线均为全国或北京市统一号码，深圳 同样适用。

Not sure which department handles this, or can't get through to the service window? Call the hotline below directly. All the hotlines listed are national or Beijing-standard numbers, and they all apply in Shenzhen as well.

十、常见问题

10. Frequently Asked Questions