上海义务教育入学与转学办理
Shanghai Compulsory Education Enrollment and Transfer Processing
长三角中心城市,金融科创双核驱动。。入学这件事,卡人的不是分数而是资格审核——非本市户籍家庭尤其卡在居住证和实际住所两条硬条件上。义务教育阶段入学资格审核与转学在 上海 有固定的招生咨询窗口,下面把电话、地址、时段、材料、时间线一次写清。
A central city in the Yangtze River Delta, with dual drivers in finance and sci-tech innovation. When it comes to school placement, the bottleneck is not exam scores but eligibility review—non-local hukou families often get stuck on the two hard requirements: the residence permit and actual domicile. In Shanghai, compulsory education enrollment eligibility review and transfers follow fixed consultation windows. Below, we lay out the phone numbers, addresses, hours, materials, and timeline in one place.
分类:办Category: Services
⚠ 电话与办公时间核验日期见页尾「数据来源」。机关电话与窗口安排可能调整,出发前建议先电话确认。⚠ The verification date for phone numbers and office hours is noted in the 'Data Sources' section at the end of this page. Government office telephone numbers and window schedules may change; call ahead before you go.
最后更新:2026-09-26Last updated: 2026-09-26
🟢 官方口径:以政府/官方公告为准,变更以官方最新为准。 🟡 实测行情:2026-09 实地与平台行情,市场随季节波动。 ⚪ 口碑参考:用户口碑/评价整理,仅供参考。 核验日期:2026-09-26。
🟢 Official: follows the latest government notice. 🟡 Field data: 2026-09 on-site and platform quotes, subject to seasonal change. ⚪ Community: reviews, for reference only. Verified: 2026-09-26.
承办机构、办理地点、办公时间、材料清单、办理时限与收费标准,以 上海 政务服务机构及各主管部门官方公示的办事指南为准;本文只做汇总与对照,具体口径请以官方最新公布为准。
The handling authority, location, office hours, required documents, processing timeline, and fee schedule are all subject to the official service guidelines published by Shanghai government service agencies and the respective competent departments. This article provides only a summary and cross-reference; for specific requirements, please consult the latest official announcements.
一、先说结论:义务教育阶段入学资格审核与转学怎么办
1. First, the conclusion: how to handle admission qualification review and transfer for compulsory education
{cn} 义务教育招生的咨询与政策解答由上海市教育委员会统筹,统一入口为随申办小程序或 APP「入学One网通办」专栏,以及各区的教育局招生热线。本市户籍适龄儿童少年通过随申办线上完成信息采集与志愿填报,非本市户籍适龄儿童少年需满足上海市居住证积分达标或相关优待政策后方可参加公办学校入学摇号或统筹分配。多数人卡住的是积分材料准备与居住证地址对齐这一步。
China's compulsory education enrollment consulting and policy Q&A are coordinated by the Shanghai Municipal Education Commission, with a unified entry point through the Suishenban mini-program or app under the "Entrance One-Stop Online Services" column, as well as each district's education bureau enrollment hotline. Children and adolescents with local Shanghai household registration complete information collection and application through Suishenban online; those without local registration may participate in public school enrollment lotteries or allocation only after meeting the Shanghai Residence Permit points threshold or applicable preferential policies. The step most people stumble on is preparing the points materials and aligning the address on the residence permit.
非本市户籍入学审核被否的案例里,绝大多数栽在同一件事上:居住地址不自洽。要求居住证登记的现居住地址与实际居住申报入学地址一致,而租房合同上的地址、居住证上的地址、社保缴费地址、水电燃气缴费记录的地址三者是分开的。补救方式不复杂但要提前做——先去把居住证的现居住地址登记改成实际住的地方,再把积分材料按同一个地址重新准备。住址变更登记有生效时间,等不及就按变更流程周期往后推,不要在地址没对齐的情况下硬报。
In cases where non-local enrollment reviews are rejected, the vast majority fail on the same issue: inconsistent residential addresses. The registered current residence address on the residence permit must match the actual residence address declared for school enrollment, while the address on the rental contract, the residence permit, the social insurance payment address, and the utility bill addresses are often four separate things. The fix is not complicated but must be done in advance—first change the registered current residence address on the residence permit to the actual place of residence, then prepare all points materials under that same address. Address change registration has an effective period, so if time is tight, plan around the change processing timeline; do not submit prematurely with misaligned addresses.
第二个容易忽略的点是积分标准会调整。上海市居住证积分 120 分的计分指标包含年龄、学历、社保缴费年限、职称等多项因素,每年可能有微调。政策变动以上海市教育委员会当年发布的入学工作意见为准,不要沿用上一年的经验。{cn} 市教育委员会负责招生政策的正式口径,涉及政策解释的争议性问题上,各区招生窗口给出的答复应与市教委发布的入学工作意见原文比对。遇到不清楚该找哪个区的情况,可以先行拨打 12345 上海政务服务便民热线确认受理窗口。
A second easily overlooked point is that the points standard is subject to adjustment. The Shanghai Residence Permit Points 120-point scoring system includes multiple factors such as age, education level, length of social insurance payment, and professional title, with possible annual fine-tuning. Policy changes are governed by the enrollment work opinion published by the Shanghai Municipal Education Commission each year—do not rely on last year's experience. The municipal Education Commission is responsible for the official stance on enrollment policies. On controversial questions involving policy interpretation, responses given at district enrollment windows should be cross-checked against the original text of the Municipal Education Commission's enrollment work opinion. If unsure which district to contact, call the 12345 Shanghai Government Service Hotline first to confirm the accepting window.
二、谁来办,电话怎么打
II. Who Handles It and How to Call
上海 承办机构与咨询电话Shanghai | Handling Agency & Consultation Phone| 承办机构 | Department | 咨询电话 | Phone | 出处等级 | Source tier | | 上海市教育委员会 | Shanghai Municipal Education Commission | 021-12345 | 021-12345 | 官方 | Official |
打电话时要说明是本市户籍还是非本市户籍、是小学入学还是初中入学、是报名季还是转学期,因为四条线的系统入口、材料与时间节点各不相同:本市户籍的采集在随申办统一平台,非本市户籍的积分审核在各区教育局窗口或一网通办线上专区,转学另有独立流程。把这几件事混着问,得到的答复往往不适用。表中「出处等级」标「官方」的是政府网站公示的号码,可直接拨打;标「汇编」的来自第三方汇编表,号码若打不通请改拨同表的政务服务便民热线 12345。
When calling, clarify whether you have local or non-local household registration, whether it is for primary school or junior high school enrollment, and whether it is during the registration period or transfer period, because the system entry points, required materials, and timelines differ across these four tracks: local household registration information collection is on the Suishenban unified platform, non-local points review is at each district education bureau window or the One Net for All online special zone, and transfers follow a separate process. Combining these questions yields answers that often do not apply. Numbers marked "Official" in the table are posted on government websites and may be dialed directly; numbers marked "Compiled" come from a third-party compiled table—if a number does not connect, dial the Government Service Hotline 12345 listed in the same table.
三、去哪个窗口办,几点开门
3. Which window to apply at, and opening hours
上海 办事地点与办公时间Shanghai — Service Locations and Office Hours| 办理地点 | Office | 地址 | Address | 办公时间与预约 | Hours and booking | | 上海“一网通办”总门户 | Shanghai One-Stop Government Services Portal | 线上 zwdt.sh.gov.cn;线下各区政务服务中心专窗 | Online at zwdt.sh.gov.cn; offline at dedicated counters in district government service centers | 7×24 小时线上;线下工作日 9:00-17:00 左右(“随申办”小程序/APP 同步可办) | Online: 24/7; offline: workdays approximately 9:00–17:00 (also accessible via the Suishenban mini-program/APP) |
招生咨询与积分审核窗口位于各区教育局政务服务中心(地址以随申办或一网通办各区公示为准),法定工作日开放,具体时段以当日公告为准。非本市户籍的积分审核不去市教委机关本部,要去居住地所在的区教育局窗口——这是最容易跑错的地方:住在哪个区就找哪个区教育局,材料初审合格后由区教委复审。此外,本市户籍的学龄人口信息采集是在随申办上完成的,不用来回跑窗口。
Enrollment consulting and points review windows are located at each district education bureau government service center (addresses as posted on Suishenban or One Net for All for each district), open on statutory working days, with specific hours subject to the day's announcement. Non-local points review is not handled at the Shanghai Municipal Education Commission headquarters but at the education bureau window in the district where the applicant resides—this is the most commonly wrong destination: whichever district you live in, contact that district's education bureau, and after initial document review by the district, the district education commission conducts the re-review. Additionally, local household registration school-age population information collection is completed on Suishenban and does not require visiting a window in person.
四、谁能办(受理条件)
4. Who Can Apply (Eligibility Requirements)
先对照下面几条确认自己符合,再去窗口,能省掉一次白跑。条件以官方办事指南原文为准。
Check the following conditions first to confirm eligibility before heading to the window, saving an unnecessary trip. Conditions are subject to the official guide text.
- 凡年满 6 周岁(当年 8 月 31 日以前出生)的本市户籍适龄儿童均须参加学龄人口信息采集,免试就近入学。
- 本市户籍无房家庭适龄子女在 {cn} 入学按有关规定办理。
- {cn} 按登记入学为主,单校划片和多校划片相结合的入学方式,强化部门联动,联合相关部门共同审核入学资格。
- 非本市户籍适龄儿童少年入学:申请人(父母)在 {cn} 居住,需要在 {cn} 接受义务教育的,须提交本人在沪务工就业材料、在沪实际住所居住材料、全家户口簿、上海市居住证或积分通知单。
- 非本市户籍审核要求申请人持有有效期内、且达到积分标准的上海市居住证,且居住证登记的现居住地址与实际居住申报入学地址一致。
- 申请转学的学生须符合 {cn} 当学年转学工作安排;本市户籍学生家长可登录随申办平台或区转学服务平台采集转学信息并提交审核。
- 非本市户籍学生家长须参照非本市户籍适龄儿童少年义务教育阶段入学条件审核标准,到居住地所在区教育局窗口或一网通办线上专区提交积分材料审核,审核通过后参加公办学校统筹分配或民办摇号。
- 按本市户籍对待和外籍、港澳台的学生家长需自行联系接收学校办理转学手续。
- All children aged 6 (born before August 31 of the current year) with local household registration must participate in school-age population information collection and be admitted to nearby schools without examination.
- Children of families with local household registration but no property in {cn} shall apply for admission according to relevant regulations.
- {cn} Enrollment is primarily based on registration, combining single-school district and multi-school district allocation. Strengthen inter-departmental coordination to jointly review enrollment qualifications with relevant departments.
- Non-local eligible children and adolescents enrolling in school: Applicants (parents) residing in China who need to receive compulsory education in China must submit materials documenting employment in Shanghai, materials documenting actual residence in Shanghai, the family household register, and either a Shanghai Residence Permit or a points notification form.
- Non-local review requires the applicant to hold a valid Shanghai Residence Permit meeting the points standard, with the registered current residence address on the permit identical to the actual residence address declared for school enrollment.
- Students applying to transfer schools must meet the transfer school work arrangements of {cn} in the current academic year; parents with Shanghai hukou can log into the Suishenban platform or the district transfer school service platform to collect transfer information and submit for review.
- Parents of non-Shanghai hukou students must refer to the admission condition review standards for non-Shanghai hukou school-age children and adolescents in the compulsory education stage, submit score-point materials for review at the district education bureau window in their place of residence or through the online special zone of the One-Stop Government Service platform, and after passing the review, participate in public school coordination and assignment or private school lottery.
- Parents of students treated as having local Beijing household registration, as well as foreign nationals and students from Hong Kong, Macau, and Taiwan, must contact the receiving school on their own to handle transfer procedures.
五、带什么材料
V. What Materials to Bring
材料一次带齐是办事效率的关键。下面按「原件 / 复印件 / 需现场填写」分开列,缺一项就可能被退回补正。
Bringing all required documents in one visit is the key to efficient processing. Below are listed by 'original / photocopy / to be filled on-site' — missing any item may result in being asked to return for supplementary documents.
- 全家户口簿:原件及复印件,户口簿上的登记信息应与身份证一致。
- 上海市居住证或积分通知单:申请人(父母一方)需提供,且在有效期内并达到 120 分积分标准;这是审核中最关键的一项。
- 在沪务工就业材料:申请人(父母)在沪的就业或工作证明,如劳动合同、营业执照、在职证明、社保缴费记录等。
- 在沪实际住所居住材料:租赁合同与房屋产权证明等;若为自有住房,提交房屋产权证明。
- 其他可印证实际居住的材料:居住证登记的现居住地址需与申报地址一致,可一并准备水电燃气缴费记录、通信缴费记录、社保缴费记录等辅助印证。
- 身份证明:申请人及其配偶的居民身份证原件及复印件。
- 学龄人口信息采集表:本市户籍儿童在随申办平台审核通过后可下载打印。
- 转学的另需:转学服务平台填报基本信息后按要求上传的材料原件照片(请勿上传扫描件),需清晰可辨,且保证填报信息与房产证、户口簿等信息一致。
- 所有复印件建议准备两份:一份窗口留存,一份自己留存备查。
- Family household register (Hukou): original and photocopy; the registration information on the household register must match the ID card.
- Shanghai Residence Permit or Point Notification Form: provided by the applicant (one of the parents), must be valid and reach the 120-point standard; this is the most critical item in the review.
- Employment materials in Shanghai: employment or work proof of the applicant (parents) in Shanghai, such as labor contract, business license, certificate of employment, social insurance payment records, etc.
- Materials proving actual residence in Shanghai: lease contract and property ownership certificate, etc.; if owning a home, submit the property ownership certificate.
- Other materials corroborating actual residence: the current registered address on the residence permit must match the application address; auxiliary corroborating materials such as utility bills, communication bills, and social insurance payment records may also be prepared.
- Identity documents: original ID card and photocopy of the applicant and their spouse.
- School-age population information collection form: can be downloaded and printed after approval on the Suishenban platform for children with Shanghai hukou.
- For transfers, additionally required: Take clear photos of the original documents uploaded per instructions on the transfer service platform after filling in basic information (do not upload scanned copies). Photos must be legible and information must match that on the property ownership certificate, household register, etc.
- Prepare two copies of all documents: one for the counter to retain, one for your own records.
非本市户籍入学审核被否的案例里,绝大多数栽在同一件事上:居住地址不自洽。要求居住证登记的现居住地址与实际居住申报入学地址一致,而租房合同上的地址、居住证上的地址、社保缴费地址、水电燃气缴费记录的地址三者是分开的。补救方式不复杂但要提前做——先去把居住证的现居住地址登记改成实际住的地方,再把积分材料按同一个地址重新准备。住址变更登记有生效时间,等不及就按变更流程周期往后推,不要在地址没对齐的情况下硬报。
In cases where non-local enrollment reviews are rejected, the vast majority fail on the same issue: inconsistent residential addresses. The registered current residence address on the residence permit must match the actual residence address declared for school enrollment, while the address on the rental contract, the residence permit, the social insurance payment address, and the utility bill addresses are often four separate things. The fix is not complicated but must be done in advance—first change the registered current residence address on the residence permit to the actual place of residence, then prepare all points materials under that same address. Address change registration has an effective period, so if time is tight, plan around the change processing timeline; do not submit prematurely with misaligned addresses.
第二个容易忽略的点是积分标准会调整。上海市居住证积分 120 分的计分指标包含年龄、学历、社保缴费年限、职称等多项因素,每年可能有微调。政策变动以上海市教育委员会当年发布的入学工作意见为准,不要沿用上一年的经验。{cn} 市教育委员会负责招生政策的正式口径,涉及政策解释的争议性问题上,各区招生窗口给出的答复应与市教委发布的入学工作意见原文比对。遇到不清楚该找哪个区的情况,可以先行拨打 12345 上海政务服务便民热线确认受理窗口。
A second easily overlooked point is that the points standard is subject to adjustment. The Shanghai Residence Permit Points 120-point scoring system includes multiple factors such as age, education level, length of social insurance payment, and professional title, with possible annual fine-tuning. Policy changes are governed by the enrollment work opinion published by the Shanghai Municipal Education Commission each year—do not rely on last year's experience. The municipal Education Commission is responsible for the official stance on enrollment policies. On controversial questions involving policy interpretation, responses given at district enrollment windows should be cross-checked against the original text of the Municipal Education Commission's enrollment work opinion. If unsure which district to contact, call the 12345 Shanghai Government Service Hotline first to confirm the accepting window.
六、办理流程
VI. Processing Procedure
- 第一步(先分清自己是哪一类):本市户籍还是非本市户籍,是小学入学还是初中入学,是报名季还是转学期。四条线归口不同、材料不同、时间线不同。先分清再准备,能省掉整轮返工。
- 第二步(本市户籍:随申办采集信息):登录随申办小程序或 APP,进入「入学 One 网通办」专栏,选 {cn} 按小学或初中入学服务登记入学信息,审核通过后可下载打印学龄人口信息采集表。全程线上,不用来回跑窗口。
- 第三步(非本市户籍:先审积分材料):按预约时间,携带务工就业材料、实际住所居住材料、全家户口簿与居住证积分通知单,到居住地所在区教育局窗口或一网通办线上专区提出入学资格审核申请。
- 第四步(等区级复审):区教育局窗口负责初审,初审合格后报送市教委复审。审核不合格的无法取得在 {cn} 入学的资格,所以材料宁可多带。
- 第五步(录取与报到):审核通过后进入相应入学程序,按通知到学校报到。非本市户籍积分达标者参加公办统筹或民办摇号,具体按当年政策执行。
- 第六步(转学走线上平台):登录随申办或区转学服务平台,首次进入先注册,按提示填报基本信息并上传材料原件照片,再下载打印知情同意书,认可内容后签名上传。
- 第七步(等区里落实接收学校):义务教育招生办公室学籍管理部门根据政策和学位情况落实接收学校,由接收学校通知办理转入事宜。填报时填的手机号要保持畅通。
- 第八步(报到):按接收学校通知要求按时到校报到,并按学校要求做好准备。
- Step 1 (first, determine which category you fall into): Are you a Shanghai local registered resident (hukou) or a non-local registered resident? Is this for elementary school enrollment or middle school enrollment? Is it the regular application season or a transfer period? These four categories follow different channels, require different materials, and have different timelines. Clarify which one you are before gathering documents; this can save you from having to redo everything.
- Step 2 (Shanghai local hukou: collect information via Suishenban): Log in to the Suishenban (Shanghai Government Services) mini-program or APP, enter the 'School Enrollment One-Stop Service' column, select {cn}, and choose the elementary or middle school enrollment service to register enrollment information. After approval, you can download and print the School-Age Population Information Collection Form. Everything is done online; no need to run back and forth to service windows.
- Step 3 (non-Shanghai hukou: submit points/qualification materials first): At your appointed time, bring your employment materials, actual residence documents, family household register, and residence permit points notification form, then apply for enrollment qualification review either in person at the district Education Bureau window or online through the One-Stop Service portal.
- Step 4 (await district-level review): The district Education Bureau window handles the initial review; once passed, the file is forwarded to the Municipal Education Commission for final review. If your materials are deemed insufficient, you will not qualify for enrollment in {cn}, so bring more than enough documentation.
- Step 5 (admission and registration): After your qualification is approved, proceed with the corresponding enrollment process and report to the assigned school as notified. Non-local hukou holders who meet the points requirement will be placed through public school allocation or private school lottery, according to the year's policies.
- Step 6 (transfer applications go through the online platform): Log in to Suishenban or the district transfer service platform. On first entry, register an account, fill in your basic information and upload photos of original documents as prompted, then download and print the informed consent form. After acknowledging the content, sign and upload it.
- Step 7 (await the district to assign a receiving school): The compulsory-education enrollment office's student-status department will assign a receiving school based on policy and available seats, and the receiving school will notify you to complete the transfer procedures. Keep the phone number you provided active and reachable.
- Step 8 (report to school): Arrive at the assigned school on time as instructed and complete any preparations the school requires.
非本市户籍入学最核心的一条是居住证积分。政策要求申请人(父母一方)持有有效期内且积分达到 120 分的上海市居住证,同时居住证登记的现居住地址要与申报入学的实际居住地地址一致。「实际居住」指真有住在那里,不是租约上写着——所以材料要能互相印证:租赁合同、房屋凭证、居住证登记地址、社保缴费记录、水电燃气缴费或通信缴费记录,能拿出来的越多越好。积分不足的家庭也可考虑民办学校摇号,但民办录取不占公办统筹名额。
The single most important prerequisite for school enrollment for non-Shanghai-hukou families is the residence permit point system. The policy requires the applicant (one parent) to hold a valid Shanghai Residence Permit with a score of at least 120 points, and the current registered address on the permit must match the actual residential address declared for school enrollment. «Actual residence» means genuinely living there, not just having it written on a lease—so supporting documents must corroborate each other: rental contracts, housing certificates, the address registered on the residence permit, social insurance payment records, and utility or communication bill records. The more documents you can provide, the better. Families whose points fall short may also consider the private school lottery, but private school admissions do not use public school placement quotas.
七、多久办完、要花多少钱
VII. How Long Does It Take and How Much Does It Cost
上海 办理时限、费用与依据Shanghai: Processing Time Limit, Fees and Legal Basis| 项目 | Item | 说明 | Detail | | 本市户籍入学信息采集 | Enrollment information collection for local residents | 在随申办「入学 One 网通办」专栏线上登记,审核通过后可下载打印学龄人口信息采集表,全程线上办理。 | Register online via the «Enrollment One-Stop Online Service» column on Suishenban; after approval, download and print the school-age population information collection form. The entire process is handled online. |
| 非本市户籍入学资格审核 | Enrollment qualification review for non-local residents | 先由居住地所在区教育局窗口初审,初审合格后报送市教委复审。审核不合格的无法取得在 上海 入学的资格。 | The district education bureau window where you reside conducts a preliminary review first; upon passing, the materials are submitted to the Municipal Education Commission for reexamination. Those who fail the review will not qualify for school enrollment in Shanghai. |
| 招生咨询时段 | Admissions consultation hours | 法定工作日,以当日公告为准,建议提前致电确认。 | Statutory working days, subject to the day's announcements. It is recommended to call ahead to confirm. |
| 转学申请 | Transfer Application | 在随申办或区转学服务平台线上采集信息并提交审核;双(多)胞胎子女须重复该流程,分别填报。 | Collect and submit information online through Suishenban or the district transfer service platform; for twins or multiples, each child must complete the process separately. |
| 非本市户籍转学 | Transfer for Non-Local Household Registration | 先到居住地所在区教育局窗口审核积分材料,审核通过后参加公办统筹或自行联系民办学校办理转学手续。 | First go to the district education bureau window at your place of residence to review your point-supporting materials; once approved, you may either enter the public school placement pool or contact private schools independently to complete transfer procedures. |
| 咨询与政策解答 | Consultation and Policy Q&A | 各区教育局招生热线负责具体业务咨询;上海市教育委员会负责招生政策口径。 | Enrollment hotlines at each district education bureau handle specific operational inquiries; the Shanghai Municipal Education Commission sets the overall enrollment policy. |
| 收费 | Fees | 义务教育阶段免收学费、杂费,入学资格审核与信息采集不收取费用。 | No tuition or miscellaneous fees during the compulsory education stage. No charge for admission qualification review or information collection. |
| 依据 | Based on | 《中华人民共和国义务教育法》;《上海市教育委员会关于当年义务教育阶段入学工作意见》及配套问题解答;上海市非本市户籍适龄儿童少年义务教育阶段入学条件审核办法。 | Compulsory Education Law of the People's Republic of China; Shanghai Municipal Education Commission's Opinions on Compulsory Education Stage Enrollment Work for the Year and Supporting Q&A; Shanghai's Review Measures for Enrollment Conditions of School-Age Children and Adolescents from Non-Shanghai Households During the Compulsory Education Stage. |
八、属地窗口
8. Local Service Windows
多数事项可以就近在属地窗口办。下面是 上海 各窗口的地址与电话,出发前建议先电话确认该窗口是否办理本事项。
Most services can be handled at a nearby local service window. Below are the addresses and phone numbers of service windows in Shanghai. It is recommended to call ahead to confirm whether the window handles this service before you go.
九、常用政务热线
9. Common Government Service Hotlines
不确定归哪个部门、或者窗口电话打不通,直接打下面的热线。以下热线均为全国或北京市统一号码,上海 同样适用。
If you're unsure which department or window to contact, or if the window?S phone line is unreachable, call the hotline below directly. The following hotlines are all national or Beijing municipal unified numbers, also applicable in Shanghai.
上海 常用政务热线Shanghai Common Government Service Hotlines| 热线 | Hotline | 用途 | What it handles | 服务时间 | Hours | 出处等级 | Source tier | | 12345 | 12345 | 上海政务服务便民热线(一网通办咨询、投诉、求助、催办) | Shanghai Government Service Hotline (Online Government Services consultations, complaints, assistance, reminders) | 7×24 小时 | 7×24 hours | 官方 | Official |
| 12329 | 12329 | 住房公积金热线(提取、贷款、账户查询) | Housing Provident Fund Hotline (withdrawals, loans, account inquiries) | 人工 8:00-22:00 | Staffed 8:00-22:00 | 官方 | Official |
| 12333 | 12333 | 人力资源社会保障热线(社保缴费、待遇、参保) | Human Resources and Social Security Hotline (social insurance payments, benefits, enrollment) | 工作日 | Workdays | 官方 | Official |
| 12393 | 12393 | 国家医疗保障服务热线(异地备案、结算、药品目录) | National Healthcare Security Service Hotline (Cross-region Registration, Settlement, Drug Catalogue) | 7×24 小时 | 7×24 hours | 官方 | Official |
| 12367 | 12367 | 出入境管理热线(护照、居住证签注) | Exit-Entry Administration Hotline (passports, residence permits, visa endorsements) | 工作日 | Workdays | 官方 | Official |
| 12123 | 12123 | 公安交通管理服务热线(车管、违章、路况) | Public Security Traffic Management Hotline (vehicle management, violations, road conditions) | 工作日 8:30-18:00 | Workdays 8:30–18:00 | 官方 | Official |
| 12315 | 12315 | 市场监管投诉举报热线(价格、收费、无照经营) | Market Regulation Complaint and Reporting Hotline (pricing, fees, unlicensed operations) | 工作日及节假日值班 | On-duty service during working days and holidays | 官方 | Official |
十、常见问题
10. Frequently Asked Questions
上海 常见问题Shanghai FAQ| 问题 | Question | 回答 | Answer | | 非本市户籍在上海上学,最关键的一条是什么? | What is the single most critical requirement for non-Shanghai-hukou families enrolling their children in Shanghai schools? | 居住证积分。要求申请人(父母一方)持有有效期内且达到 120 分积分标准的上海市居住证,并且居住证登记的现居住地址与实际居住申报入学的地址一致。积分这一条不满足,其他材料再齐也过不了初审。 | Residence permit points. The applicant (one parent) must hold a valid Shanghai residence permit that meets the 120-point threshold, and the current residential address registered on the permit must match the address declared for school enrollment. If this points requirement is not met, no amount of complete supporting documents will pass the initial review. |
| 积分审核要去哪个部门?市教委管吗? | Which department handles the points review? Does the Municipal Education Commission handle it? | 不在市教委机关本部。审核在居住地所在的区教育局窗口或一网通办线上专区,区教育局负责初审、合格后报市教委复审。招生咨询电话在各区教育局,不是市教委热线。住在哪个区就找哪个区教育局。 | Not at the Municipal Education Commission headquarters. The review is conducted at the district education bureau window in your district of residence or through the One-Stop Government Services online portal. The district education bureau handles the initial review and forwards qualified applications to the Municipal Education Commission for a second review. Enrollment inquiry hotlines are managed by the district education bureaus, not the Municipal Education Commission. Contact the education bureau of whichever district you live in. |
| 本市户籍需要来回跑窗口吗? | Do families with Beijing household registration need to visit windows in person? | 不需要。学龄人口信息采集在随申办「入学 One 网通办」专栏线上完成,审核通过后自行下载打印信息采集表。只有对审核结果有疑问或需要核验材料时才需要现场咨询。 | No. Student demographic information collection is completed online through the Suishenban (One-Stop Government Services) app under the 'Enrollment One-Stop' portal. Once approved, you can download and print the information collection form yourself. On-site consultation is only needed if you have questions about the review result or need to verify materials. |
| 转学和入学是一回事吗? | Is transfer enrollment the same as new-student enrollment? | 不是。转学是学期中途转入就读,一般在每学期开学前或结束时申请,通过随申办或区转学服务平台提交;入学是学期开始前的招生录取。两者的资格条件、材料和时间线都不同,别按入学的经验套转学。 | No. A transfer is for mid-semester enrollment and is typically applied for just before or after the start of a semester, submitted through the Suishenban app or the district transfer service platform. Regular enrollment refers to admissions at the start of the academic year. Their eligibility requirements, documents, and timelines differ, so do not assume the transfer process follows the same rules as enrollment. |
| 孩子今年几岁可以直接入学? | How old does a child need to be to enroll directly? | 年满 6 周岁、且在当年 8 月 31 日以前出生的本市户籍适龄儿童,须参加学龄人口信息采集,免试就近入学。晚于 8 月 31 日出生的按当年政策另行处理。 | Children aged 6 or above and born on or before August 31 of the current year who hold Shanghai household registration must participate in the student demographic information collection and are admitted to nearby schools without an entrance exam. Children born after August 31 are handled separately according to the year's policy. |
| 咨询电话打不通或者问题太具体怎么办? | What if the admissions hotline is busy or the question is too specific? | 招生咨询电话在工作日开放,中午时段不一定接线,建议提前致电确认。具体到某一个区的受理口径,最快的路径是直接打居住地所在区教育局的电话——初审就是他们做的。也可以改拨 12345 上海政务服务便民热线。 | Enrollment inquiry hotlines are open on working days; they may not answer during lunch hours, so call ahead to confirm. For inquiries specific to a particular district, the fastest approach is to call your district education bureau directly — they handle the initial review. Alternatively, dial 12345, the Shanghai Government Services Hotline. |