重庆义务教育入学与转学办理
Chongqing Compulsory Education Enrollment and Transfer Processing
长江与嘉陵江交汇的直辖市,山城、雾都、火锅与两江夜景一体两面。。入学这件事,卡人的不是分数而是资格审核——非本市户籍家庭尤其卡在居住证和实际住所两条硬条件上。义务教育阶段入学资格审核与转学在 重庆 有固定的招生咨询窗口,下面把电话、地址、时段、材料、时间线一次写清。
At the confluence of the Yangtze and Jialing Rivers—a municipality where the mountain city, fog capital, hot pot, and dual-river night views are two sides of the same coin. The bottleneck in enrollment is not exam scores but qualification review—especially for non-local families, who are typically blocked by the two hard requirements of a residence permit and actual dwelling. Chongqing has fixed admissions consultation windows for compulsory education enrollment and transfer review; below, phone numbers, addresses, office hours, required materials, and timelines are covered in one place.
分类:办Category: Services
⚠ 电话与办公时间核验日期见页尾「数据来源」。机关电话与窗口安排可能调整,出发前建议先电话确认。⚠ The verification date for phone numbers and office hours is noted in the 'Data Sources' section at the end of this page. Government office telephone numbers and window schedules may change; call ahead before you go.
最后更新:2026-10-10Last updated: 2026-10-10
🟢 官方口径:以政府/官方公告为准,变更以官方最新为准。 🟡 实测行情:2026-10 实地与平台行情,市场随季节波动。 ⚪ 口碑参考:用户口碑/评价整理,仅供参考。 核验日期:2026-10-10。
🟢 Official: follows the latest government notice. 🟡 Field data: 2026-10 on-site and platform quotes, subject to seasonal change. ⚪ Community: reviews, for reference only. Verified: 2026-10-10.
承办机构、办理地点、办公时间、材料清单、办理时限与收费标准,以 重庆 政务服务机构及各主管部门官方公示的办事指南为准;本文只做汇总与对照,具体口径请以官方最新公布为准。
The undertaking agency, service location, business hours, required documents, processing timeline, and fee schedule are subject to the official service guides published by Chongqing government service institutions and the respective competent departments. This page provides a summary and cross-reference only; please refer to the latest official announcements for specific requirements.
一、先说结论:义务教育阶段入学资格审核与转学怎么办
1. First, the conclusion: how to handle admission qualification review and transfer for compulsory education
{cn} 义务教育招生的咨询与政策解答由重庆市教育委员会统筹,统一入口为重庆政务服务网及「渝快办」APP「入学服务」专栏,以及各区的教委招生热线。本市户籍适龄儿童少年通过「渝快办」线上完成信息采集与志愿填报,非本市户籍适龄儿童少年需满足重庆市居住证积分达标或相关优待政策后方可参加公办学校入学摇号或统筹分配。多数人卡住的是积分材料准备与居住证地址对齐这一步。
Inquiries and policy explanations for compulsory education admissions in {cn} are coordinated by the Chongqing Municipal Education Commission. The unified entry points are the Chongqing Government Services Network and the 'School Admission Services' section on the 'Yu Kuai Ban' APP, as well as each district's education commission admissions hotline. Children with local Chongqing household registration complete online information collection and application through 'Yu Kuai Ban.' Non-local children must meet the Chongqing residence permit point requirements or qualify under relevant preferential policies before participating in public school admission lotteries or centralized placement. Most families get stuck on preparing the points materials and aligning the residence permit address.
非本市户籍入学审核被否的案例里,绝大多数栽在同一件事上:居住地址不自洽。要求居住证登记的现居住地址与实际居住申报入学地址一致,而租房合同上的地址、居住证上的地址、社保缴费地址、水电燃气缴费记录的地址三者是分开的。补救方式不复杂但要提前做——先去把居住证的现居住地址登记改成实际住的地方,再把积分材料按同一个地址重新准备。住址变更登记有生效时间,等不及就按变更流程周期往后推,不要在地址没对齐的情况下硬报。
In cases where non-local enrollment reviews are rejected, the vast majority fail on the same issue: inconsistent residential addresses. The registered current residence address on the residence permit must match the actual residence address declared for school enrollment, while the address on the rental contract, the residence permit, the social insurance payment address, and the utility bill addresses are often four separate things. The fix is not complicated but must be done in advance—first change the registered current residence address on the residence permit to the actual place of residence, then prepare all points materials under that same address. Address change registration has an effective period, so if time is tight, plan around the change processing timeline; do not submit prematurely with misaligned addresses.
第二个容易忽略的点是各区教育资源差异较大。渝中区(解放碑、两路口一带)和沙坪坝区(三峡广场、小龙坎一带)的优质公办学校学位紧张,积分达标只是入场券,最终按积分排名统筹到学位有空余的学校;渝北区(鸳鸯、照母山一带)、巴南区相对宽松。非重庆户籍家长在准备积分材料的同时,应提前了解目标区的学位预警情况——重庆各区教委每年会发布学位预警通告,重点关注渝中、沙坪坝的学位紧张状况。
One easily overlooked point is the significant differences in educational resources across districts. In Yuzhong District (Jiefangbei, Lianglukou areas) and Shapingba District (Sanxia Square, Xiaolongkan areas), quality public school slots are tight—meeting the points threshold is merely an entry ticket, and placement is ultimately coordinated based on points ranking to schools with available seats. Yubei District (Yuanyang, Zhaomushan areas) and Bannan District are relatively more relaxed. Non-Chongqing household registration parents should, while preparing their points materials, proactively learn about enrollment alerts for their target district—each district's education commission in Chongqing releases annual enrollment warning notices, with particular attention to the tight capacity in Yuzhong and Shapingba.
二、谁来办,电话怎么打
II. Who Handles It and How to Call
重庆 承办机构与咨询电话Chongqing: Hosting Agency and Consultation Phone| 承办机构 | Department | 咨询电话 | Phone | 出处等级 | Source tier | | 重庆市教育委员会 | Chongqing Municipal Education Commission | 023-12345 | 023-12345 | 官方 | Official |
打电话时要说明是本市户籍还是非本市户籍、是小学入学还是初中入学、是报名季还是转学期,因为四条线的系统入口、材料与时间节点各不相同:本市户籍的采集在「渝快办」统一平台,非本市户籍的积分审核在各区教委窗口或重庆政务服务网线上专区,转学另有独立流程。把这几件事混着问,得到的答复往往不适用。表中「出处等级」标「官方」的是政府网站公示的号码,可直接拨打;标「汇编」的来自第三方汇编表,号码若打不通请改拨同表的政务服务便民热线 12345。
When making a call, clarify whether you are a local Chongqing household registration (ben shi huji) or non-local, whether it is primary school enrollment or middle school enrollment, and whether it is during the registration season or a transfer period—because the four categories have different system portals, document requirements, and timelines: local household registration data collection is via the unified 'Yukuai Ban' platform, non-local household registration points review is at district Education Commission windows or the dedicated online section of the Chongqing Government Services Network, and transfers follow a separate independent process. Mixing these inquiries together often yields answers that do not apply to your situation. Entries marked 'Official' in the source tier column are phone numbers posted on government websites and may be dialed directly; entries marked 'Compiled' come from third-party compilation tables—should the listed number fail to connect, please redial the district government service hotline 12345.
三、去哪个窗口办,几点开门
3. Which window to apply at, and opening hours
重庆 办事地点与办公时间Chongqing Government Services: Locations and Office Hours| 办理地点 | Office | 地址 | Address | 办公时间与预约 | Hours and booking | | 重庆政务服务网渝中专区 | Chongqing Government Services Network Yuzhong Zone | 线上 zzfw.cq.gov.cn;“渝快办”APP/小程序同步可办;线下各区政务服务中心专窗 | Online at zzfw.cq.gov.cn; "YuKuaiBan" APP/mini-program also available; offline at dedicated counters in district government service centers | 7×24 小时线上;线下工作日 9:00-17:00 左右(社保、医保、公积金、居住证、号牌业务均可线上申办) | Online 24/7; offline Monday–Friday approx. 9:00–17:00 (social security, medical insurance, housing fund, residence permit, and license plate services can all be applied for online) |
招生咨询与积分审核窗口位于各区教委政务服务中心(地址以重庆政务服务网或「渝快办」各区公示为准),法定工作日开放,具体时段以当日公告为准。非本市户籍的积分审核不去市教委机关本部,要去居住地所在的区教委窗口——这是最容易跑错的地方:住在哪个区就找哪个区教委,材料初审合格后由区教委复审。此外,本市户籍的学龄人口信息采集是在「渝快办」上完成的,不用来回跑窗口。
Enrollment consultations and points-review windows are located at the Government Service Centers of each district's Education Commission (address subject to Chongqing Government Services Network or 'Yukuai Ban' district postings), open on statutory working days, with specific hours subject to the day's announcement. Non-local household registration applicants do NOT go to the Municipal Education Commission headquarters for points review—they must go to the window of the district where they reside, which is the most common mistake: go to the district where you live, and after the district passes initial document review, the district Education Commission completes the final review. Additionally, local household registration students' school-age population information collection is completed online via 'Yukuai Ban'—no need to visit the window in person.
四、谁能办(受理条件)
4. Who Can Apply (Eligibility Requirements)
先对照下面几条确认自己符合,再去窗口,能省掉一次白跑。条件以官方办事指南原文为准。
Check the following conditions first to confirm eligibility before heading to the window, saving an unnecessary trip. Conditions are subject to the official guide text.
- 凡年满 6 周岁(当年 8 月 31 日以前出生)的本市户籍适龄儿童均须参加学龄人口信息采集,免试就近入学。
- 本市户籍无房家庭适龄子女在 {cn} 入学按有关规定办理。
- {cn} 按登记入学为主,单校划片和多校划片相结合的入学方式,强化部门联动,联合相关部门共同审核入学资格。
- 非本市户籍适龄儿童少年入学:申请人(父母)在 {cn} 居住,需要在 {cn} 接受义务教育的,须提交本人在渝务工就业材料、在渝实际住所居住材料、全家户口簿、重庆市居住证或积分通知单。
- 非本市户籍审核要求申请人持有有效期内、且达到积分标准的重庆市居住证,且居住证登记的现居住地址与实际居住申报入学地址一致。
- 申请转学的学生须符合 {cn} 当学年转学工作安排;本市户籍学生家长可登录重庆政务服务网或区转学服务平台采集转学信息并提交审核。
- 非本市户籍学生家长须参照非本市户籍适龄儿童少年义务教育阶段入学条件审核标准,到居住地所在区教委窗口或重庆政务服务网线上专区提交积分材料审核,审核通过后参加公办学校统筹分配或民办摇号。
- 按本市户籍对待和外籍、港澳台的学生家长需自行联系接收学校办理转学手续。
- All children aged 6 (born before August 31 of the current year) with local household registration must participate in school-age population information collection and be admitted to nearby schools without examination.
- Children of families with local household registration but no property in {cn} shall apply for admission according to relevant regulations.
- {cn} Enrollment is primarily based on registration, combining single-school district and multi-school district allocation. Strengthen inter-departmental coordination to jointly review enrollment qualifications with relevant departments.
- For non-local household registration children and youth of compulsory education age seeking enrollment: if the applicant's parents reside in {cn} and require compulsory education in {cn}, they must submit proof of employment in Chongqing, proof of actual residence in Chongqing, the family household register (hukou book), and either a Chongqing Residence Permit or a points-notification slip.
- Non-local household registration review requires the applicant to hold a valid Chongqing Residence Permit that meets the points threshold, and the registered current address on the permit must match the actual residential address declared for enrollment.
- Students applying for transfer must meet the transfer-work-schedule arrangements of {cn} for the current academic year. Parents with local Chongqing household registration may log into the Chongqing Government Services Network or the district transfer-service platform to enter transfer information and submit for review.
- Parents with non-local household registration must refer to the non-local household registration eligibility criteria for compulsory-age children and youth, and submit points-review materials in person at the district Education Commission window or via the Chongqing Government Services Network online portal for the district where they reside. After approval, students are assigned to public schools through centralized allocation or to private schools via lottery.
- Parents of students treated as having local Beijing household registration, as well as foreign nationals and students from Hong Kong, Macau, and Taiwan, must contact the receiving school on their own to handle transfer procedures.
五、带什么材料
V. What Materials to Bring
材料一次带齐是办事效率的关键。下面按「原件 / 复印件 / 需现场填写」分开列,缺一项就可能被退回补正。
Bringing all required documents in one visit is the key to efficient processing. Below are listed by 'original / photocopy / to be filled on-site' — missing any item may result in being asked to return for supplementary documents.
- 全家户口簿:原件及复印件,户口簿上的登记信息应与身份证一致。
- 重庆市居住证或积分通知单:申请人(父母一方)需提供,且在有效期内并达到积分标准;这是审核中最关键的一项。
- 在渝务工就业材料:申请人(父母)在渝的就业或工作证明,如劳动合同、营业执照、在职证明、社保缴费记录等。
- 在渝实际住所居住材料:租赁合同与房屋产权证明等;若为自有住房,提交房屋产权证明。
- 其他可印证实际居住的材料:居住证登记的现居住地址需与申报地址一致,可一并准备水电燃气缴费记录、通信缴费记录、社保缴费记录等辅助印证。
- 身份证明:申请人及其配偶的居民身份证原件及复印件。
- 学龄人口信息采集表:本市户籍儿童在「渝快办」平台审核通过后可下载打印。
- 转学的另需:转学服务平台填报基本信息后按要求上传的材料原件照片(请勿上传扫描件),需清晰可辨,且保证填报信息与房产证、户口簿等信息一致。
- 所有复印件建议准备两份:一份窗口留存,一份自己留存备查。
- Family household register (Hukou): original and photocopy; the registration information on the household register must match the ID card.
- Chongqing Residence Permit or Points-Notification Slip: required from at least one applicant parent; must be valid and meet the points threshold—this is the single most critical document in the review process.
- Proof of Employment in Chongqing: employment or work documentation in Chongqing submitted by the applicant parent(s), such as a labor contract, business license, certificate of employment, social-security payment records, etc.
- Documents proving actual residence in Chongqing: lease agreement and property ownership certificate, etc. If you own the residence, submit the property ownership certificate.
- Other materials corroborating actual residence: the current registered address on the residence permit must match the application address; auxiliary corroborating materials such as utility bills, communication bills, and social insurance payment records may also be prepared.
- Identity documents: original ID card and photocopy of the applicant and their spouse.
- School-age population information collection form: Children with local household registration can download and print this after their application is approved on the Yu Kuaiban platform.
- For transfers, additionally required: Take clear photos of the original documents uploaded per instructions on the transfer service platform after filling in basic information (do not upload scanned copies). Photos must be legible and information must match that on the property ownership certificate, household register, etc.
- Prepare two copies of all documents: one for the counter to retain, one for your own records.
非本市户籍入学审核被否的案例里,绝大多数栽在同一件事上:居住地址不自洽。要求居住证登记的现居住地址与实际居住申报入学地址一致,而租房合同上的地址、居住证上的地址、社保缴费地址、水电燃气缴费记录的地址三者是分开的。补救方式不复杂但要提前做——先去把居住证的现居住地址登记改成实际住的地方,再把积分材料按同一个地址重新准备。住址变更登记有生效时间,等不及就按变更流程周期往后推,不要在地址没对齐的情况下硬报。
In cases where non-local enrollment reviews are rejected, the vast majority fail on the same issue: inconsistent residential addresses. The registered current residence address on the residence permit must match the actual residence address declared for school enrollment, while the address on the rental contract, the residence permit, the social insurance payment address, and the utility bill addresses are often four separate things. The fix is not complicated but must be done in advance—first change the registered current residence address on the residence permit to the actual place of residence, then prepare all points materials under that same address. Address change registration has an effective period, so if time is tight, plan around the change processing timeline; do not submit prematurely with misaligned addresses.
第二个容易忽略的点是各区教育资源差异较大。渝中区(解放碑、两路口一带)和沙坪坝区(三峡广场、小龙坎一带)的优质公办学校学位紧张,积分达标只是入场券,最终按积分排名统筹到学位有空余的学校;渝北区(鸳鸯、照母山一带)、巴南区相对宽松。非重庆户籍家长在准备积分材料的同时,应提前了解目标区的学位预警情况——重庆各区教委每年会发布学位预警通告,重点关注渝中、沙坪坝的学位紧张状况。
One easily overlooked point is the significant differences in educational resources across districts. In Yuzhong District (Jiefangbei, Lianglukou areas) and Shapingba District (Sanxia Square, Xiaolongkan areas), quality public school slots are tight—meeting the points threshold is merely an entry ticket, and placement is ultimately coordinated based on points ranking to schools with available seats. Yubei District (Yuanyang, Zhaomushan areas) and Bannan District are relatively more relaxed. Non-Chongqing household registration parents should, while preparing their points materials, proactively learn about enrollment alerts for their target district—each district's education commission in Chongqing releases annual enrollment warning notices, with particular attention to the tight capacity in Yuzhong and Shapingba.
六、办理流程
VI. Processing Procedure
- 第一步(先分清自己是哪一类):本市户籍还是非本市户籍,是小学入学还是初中入学,是报名季还是转学期。四条线归口不同、材料不同、时间线不同。先分清再准备,能省掉整轮返工。
- 第二步(本市户籍:渝快办采集信息):登录「渝快办」小程序或 APP,进入「入学服务」专栏,选 {cn} 按小学或初中入学服务登记入学信息,审核通过后可下载打印学龄人口信息采集表。全程线上,不用来回跑窗口。
- 第三步(非本市户籍:先审积分材料):按预约时间,携带务工就业材料、实际住所居住材料、全家户口簿与居住证积分通知单,到居住地所在区教委窗口或重庆政务服务网线上专区提出入学资格审核申请。
- 第四步(等区级复审):区教委窗口负责初审,初审合格后报送市教委复审。审核不合格的无法取得在 {cn} 入学的资格,所以材料宁可多带。
- 第五步(录取与报到):审核通过后进入相应入学程序,按通知到学校报到。非本市户籍积分达标者参加公办统筹或民办摇号,具体按当年政策执行。
- 第六步(转学走线上平台):登录重庆政务服务网或区转学服务平台,首次进入先注册,按提示填报基本信息并上传材料原件照片,再下载打印知情同意书,认可内容后签名上传。
- 第七步(等区里落实接收学校):义务教育招生办公室学籍管理部门根据政策和学位情况落实接收学校,由接收学校通知办理转入事宜。填报时填的手机号要保持畅通。
- 第八步(报到):按接收学校通知要求按时到校报到,并按学校要求做好准备。
- Step 1 (first, determine which category you fall into): Are you a Shanghai local registered resident (hukou) or a non-local registered resident? Is this for elementary school enrollment or middle school enrollment? Is it the regular application season or a transfer period? These four categories follow different channels, require different materials, and have different timelines. Clarify which one you are before gathering documents; this can save you from having to redo everything.
- Step 2 (Local household registration: Yu Kuaiban information collection): Log in to the Yu Kuaiban mini program or APP, go to the Enrollment Services column, select {cn}, then choose primary school or junior high school enrollment services to register enrollment information. After approval, download and print the school-age population information collection form. The entire process is online — no need to queue at windows.
- Step 3 (Non-local household registration: review points materials first): At your scheduled time, bring employment documents, proof of actual residence, household register, and residence permit points notification to the district education commission window or the Chongqing Government Service Network online portal to submit an application for enrollment qualification review.
- Step 4 (Await district-level review): The district education commission handles the initial review; qualified applications are forwarded to the municipal education commission for final review. Those who do not pass the review will not qualify for enrollment at {cn}, so it is better to bring more documents than fewer.
- Step 5 (admission and registration): After your qualification is approved, proceed with the corresponding enrollment process and report to the assigned school as notified. Non-local hukou holders who meet the points requirement will be placed through public school allocation or private school lottery, according to the year's policies.
- Step 6 (Transfer students use the online platform): Log in to the Chongqing Government Service Network or the district transfer service platform. For first-time entry, register first, fill in basic information and upload photos of original documents as prompted, then download and print the informed consent form, sign after acknowledging the content, and upload it.
- Step 7 (await the district to assign a receiving school): The compulsory-education enrollment office's student-status department will assign a receiving school based on policy and available seats, and the receiving school will notify you to complete the transfer procedures. Keep the phone number you provided active and reachable.
- Step 8 (report to school): Arrive at the assigned school on time as instructed and complete any preparations the school requires.
非本市户籍入学最核心的一条是居住证积分。政策要求申请人(父母一方)持有有效期内且积分达到规定标准的重庆市居住证,同时居住证登记的现居住地址要与申报入学的实际居住地地址一致。「实际居住」指真有住在那里,不是租约上写着——所以材料要能互相印证:租赁合同、房屋凭证、居住证登记地址、社保缴费记录、水电燃气缴费或通信缴费记录,能拿出来的越多越好。积分不足的家庭也可考虑民办学校摇号,但民办录取不占公办统筹名额。
The single most critical requirement for non-local household registration students is the residence permit points system. Policy requires the applicant (one parent) to hold a valid Chongqing residence permit with points meeting the prescribed standard, and the current registered address on the residence permit must match the actual residence address where enrollment is being applied. 'Actual residence' means genuinely living there — not simply appearing on a lease. So supporting documents must corroborate each other: lease agreement, property documents, residence permit registered address, social security contribution records, water/electricity/gas bills or communications bills — the more evidence you can provide, the better. Families with insufficient points may also consider the private school lottery, but private school admission does not consume public school placement quotas.
七、多久办完、要花多少钱
VII. How Long Does It Take and How Much Does It Cost
重庆 办理时限、费用与依据Chongqing: processing time, fees, and legal basis| 项目 | Item | 说明 | Detail | | 本市户籍入学信息采集 | Enrollment information collection for local residents | 在「渝快办」「入学服务」专栏线上登记,审核通过后可下载打印学龄人口信息采集表,全程线上办理。 | Register online through the Enrollment Services column on Yu Kuaiban; after approval, you can download and print the school-age population information collection form. Entire process is handled online. |
| 非本市户籍入学资格审核 | Enrollment qualification review for non-local residents | 先由居住地所在区教委窗口初审,初审合格后报市教委复审。审核不合格的无法取得在 重庆 入学的资格。 | The education committee window of the district where you reside will conduct an initial review first; if passed, it will be submitted to the Municipal Education Commission for a second review. Those who fail the review cannot qualify for enrollment in Chongqing. |
| 招生咨询时段 | Admissions consultation hours | 法定工作日,以当日公告为准,建议提前致电确认。 | Statutory working days, subject to the day's announcements. It is recommended to call ahead to confirm. |
| 转学申请 | Transfer Application | 在重庆政务服务网或区转学服务平台线上采集信息并提交审核;双(多)胞胎子女须重复该流程,分别填报。 | Collect information and submit for review online through the Chongqing Government Services Network or the district transfer service platform. For twins or multiples, this process must be repeated separately for each child. |
| 非本市户籍转学 | Transfer for Non-Local Household Registration | 先到居住地所在区教委窗口审核积分材料,审核通过后参加公办统筹或自行联系民办学校办理转学手续。 | First, bring your points materials to the education committee window of the district where you reside for review. After passing the review, you can either participate in public school placement coordination or contact private schools on your own to complete the transfer procedures. |
| 咨询与政策解答 | Consultation and Policy Q&A | 各区教委招生热线负责具体业务咨询;重庆市教委负责招生政策口径。 | The admissions hotline of each district education committee handles specific business inquiries; the Chongqing Municipal Education Commission is responsible for admissions policy guidance. |
| 收费 | Fees | 义务教育阶段免收学费、杂费,入学资格审核与信息采集不收取费用。 | No tuition or miscellaneous fees during the compulsory education stage. No charge for admission qualification review or information collection. |
| 依据 | Based on | 《中华人民共和国义务教育法》;《重庆市教育委员会关于当年义务教育阶段入学工作意见》及配套问题解答;重庆市非本市户籍适龄儿童少年义务教育阶段入学条件审核办法。 | "Compulsory Education Law of the People's Republic of China"; "Opinions of the Chongqing Municipal Education Commission on Enrollment Work during the Compulsory Education Stage for the Current Year" and accompanying Q&A; "Review Measures for Enrollment Conditions of School-Age Children and Adolescents without Chongqing Household Registration during the Compulsory Education Stage in Chongqing Municipality." |
八、属地窗口
8. Local Service Windows
多数事项可以就近在属地窗口办。下面是 重庆 各窗口的地址与电话,出发前建议先电话确认该窗口是否办理本事项。
Most matters can be handled at a nearby local service window. Below are the addresses and phone numbers for Chongqing windows — we recommend calling ahead to confirm whether the window handles your specific matter.
九、常用政务热线
9. Common Government Service Hotlines
不确定归哪个部门、或者窗口电话打不通,直接打下面的热线。以下热线均为全国统一号码,重庆 同样适用。
If you're unsure which department handles a matter or can't reach the service window by phone, call the hotline below directly. All the hotlines listed are nationwide numbers and also apply to Chongqing.
重庆 常用政务热线Common Government Hotlines in Chongqing| 热线 | Hotline | 用途 | What it handles | 服务时间 | Hours | 出处等级 | Source tier | | 12345 | 12345 | 重庆政务服务便民热线(渝快办咨询、投诉、求助、催办) | Chongqing Government Service Hotline (Yukuai Ban consultation, complaints, assistance, expedited requests) | 7×24 小时 | 7×24 hours | 官方 | Official |
| 12329 | 12329 | 住房公积金热线(提取、贷款、账户查询) | Housing Provident Fund Hotline (withdrawals, loans, account inquiries) | 人工 8:00-22:00 | Staffed 8:00-22:00 | 官方 | Official |
| 12333 | 12333 | 人力资源社会保障热线(社保缴费、待遇、参保) | Human Resources and Social Security Hotline (social insurance payments, benefits, enrollment) | 工作日 | Workdays | 官方 | Official |
| 12393 | 12393 | 国家医疗保障服务热线(异地备案、结算、药品目录) | National Healthcare Security Service Hotline (Cross-region Registration, Settlement, Drug Catalogue) | 7×24 小时 | 7×24 hours | 官方 | Official |
| 12367 | 12367 | 出入境管理热线(护照、居住证签注) | Exit-Entry Administration Hotline (passports, residence permits, visa endorsements) | 工作日 | Workdays | 官方 | Official |
| 12123 | 12123 | 公安交通管理服务热线(车管、违章、路况) | Public Security Traffic Management Hotline (vehicle management, violations, road conditions) | 工作日 8:30-18:00 | Workdays 8:30–18:00 | 官方 | Official |
| 12315 | 12315 | 市场监管投诉举报热线(价格、收费、无照经营) | Market Regulation Complaint and Reporting Hotline (pricing, fees, unlicensed operations) | 工作日及节假日值班 | On-duty service during working days and holidays | 官方 | Official |
| 12301 | 12301 | 文化和旅游服务热线(景区咨询、旅游投诉) | Culture and Tourism Service Hotline (scenic area information, tourism complaints) | 工作日 | Workdays | 官方 | Official |
十、常见问题
10. Frequently Asked Questions
重庆 常见问题Chongqing FAQ| 问题 | Question | 回答 | Answer | | 非本市户籍在重庆上学,最关键的一条是什么? | What is the most critical requirement for studying in Chongqing without local household registration? | 居住证积分。要求申请人(父母一方)持有有效期内且达到积分标准的重庆市居住证,并且居住证登记的现居住地址与实际居住申报入学的地址一致。积分这一条不满足,其他材料再齐也过不了初审。 | Residence permit points. The applicant (one parent) must hold a valid Chongqing residence permit meeting the points standard, and the current registered address on the permit must match the actual residence address declared for school enrollment. If this points requirement is not met, no amount of other documentation will pass the initial review. |
| 积分审核要去哪个部门?市教委管吗? | Which department handles the points review? Does the Municipal Education Commission handle it? | 不在市教委机关本部。审核在居住地所在的区教委窗口或重庆政务服务网线上专区,区教委负责初审、合格后报市教委复审。招生咨询电话在各区教委,不是市教委热线。住在哪个区就找哪个区教委。 | Not at the Municipal Education Commission headquarters. Reviews are conducted at the district education committee office where you reside or through the online portal on the Chongqing Government Services Network. The district handles initial review and forwards qualified applications to the municipal commission for final review. Admissions inquiries should go to your district education committee, not the municipal hotline. Contact the district where you live. |
| 本市户籍需要来回跑窗口吗? | Do families with Beijing household registration need to visit windows in person? | 不需要。学龄人口信息采集在「渝快办」「入学服务」专栏线上完成,审核通过后自行下载打印信息采集表。只有对审核结果有疑问或需要核验材料时才需要现场咨询。 | No. School-age population information collection is completed online through the "Yukuai Ban" and "Enrollment Services" sections. After approval, download and print the information collection form yourself. On-site consultation is only needed if you have questions about the review results or need to verify materials. |
| 转学和入学是一回事吗? | Is transfer enrollment the same as new-student enrollment? | 不是。转学是学期中途转入就读,一般在每学期开学前或结束时申请,通过重庆政务服务网或区转学服务平台提交;入学是学期开始前的招生录取。两者的资格条件、材料和时间线都不同,别按入学的经验套转学。 | No. Transferring schools means joining a different school midway through a semester, usually applied for before the start or end of each semester via the Chongqing Government Services website or the district transfer service platform; enrollment means admission at the start of a semester. Their qualification criteria, required documents, and timelines differ, so don't apply enrollment experience to transfer procedures. |
| 孩子今年几岁可以直接入学? | How old does a child need to be to enroll directly? | 年满 6 周岁、且在当年 8 月 31 日以前出生的本市户籍适龄儿童,须参加学龄人口信息采集,免试就近入学。晚于 8 月 31 日出生的按当年政策另行处理。 | Children aged 6 or above and born on or before August 31 of the current year who hold Shanghai household registration must participate in the student demographic information collection and are admitted to nearby schools without an entrance exam. Children born after August 31 are handled separately according to the year's policy. |
| 咨询电话打不通或者问题太具体怎么办? | What if the admissions hotline is busy or the question is too specific? | 招生咨询电话在工作日开放,中午时段不一定接线,建议提前致电确认。具体到某一个区的受理口径,最快的路径是直接打居住地所在区教委的电话——初审就是他们做的。也可以改拨 12345 重庆政务服务便民热线。 | Admissions consultation phone lines are open on workdays, but lunchtime coverage is not guaranteed—call ahead to confirm. The fastest path for district-specific guidance is to call the education commission of your district of residence directly, as they handle the initial review. You can also dial 12345, the Chongqing Government Services hotline. |