成都社保：社保卡与跨区社保关系转移

Chengdu social insurance: social security card and cross-district social insurance relation transfer

天府之国核心、大熊猫故乡与世界美食之都，慢生活与高新技术交相辉映。。社保是搬家换工作后最容易被卡住的一件事——不是办不了，而是不知道找谁、带什么、多久能好。城镇职工基本养老保险参保、查询与关系转移这件事在 成都 有固定的承办机构和窗口，下面把电话、地址、办公时间、材料、时限一次写清。

Heartland of Tianfu, hometown of giant pandas and world capital of cuisine, where slow life and high-tech industry shine together. Social insurance is one of the most easily blocked matters after moving house or changing jobs—not that it can't be handled, but you don't know whom to contact, what to bring, or how long it will take. Employment pension insurance participation, inquiry, and relation transfer in Chengdu have fixed handling agencies and windows; below we clarify once and for all the phone number, address, office hours, required documents, and processing time limit.

一、先说结论：城镇职工基本养老保险参保、查询与关系转移怎么办

I. Bottom Line Up Front: How to Enroll, Query, and Transfer Your Urban Worker Basic Pension Insurance

成都市依法推行社会保险全员参保。在蓉用人单位及其职工必须按时足额缴纳企业职工基本养老保险、失业保险与工伤保险；灵活就业人员可凭身份证直接在成都参保缴费。参保明细全量通过「天府市民云」APP 或四川人社在线公共服务平台掌上实时查询与打印参保证明。

Chengdu promotes universal social insurance participation in accordance with the law. All employers and their employees within Chengdu must pay on time and in full for enterprise employee basic pension insurance, unemployment insurance, and work-related injury insurance; flexible employment workers can enroll and pay contributions directly in Chengdu with their ID cards. Full enrollment details can be queried and certificates printed in real time via the Tianfu Shimin Yun app or the Sichuan Human Resources and Social Security Online Public Service Platform.

二、谁来办，电话怎么打

2. Who Handles It, How to Call

社会保险由成都市人力资源和社会保障局及成都市社会保险事业管理局主管。表中联系热线经官方核实，市社保大厦综合服务窗口热线为 028-87706888，全国统一人社服务热线为 12333，工作日 09:00-17:00 受理社保查询。

Social insurance is administered by the Chengdu Municipal Human Resources and Social Security Bureau and the Chengdu Social Insurance Administration Bureau. Verified official hotlines include the comprehensive service window at the Municipal Social Insurance Building (028-87706888) and the national unified human resources hotline (12333), available Monday–Friday, 09:00–17:00 for social insurance inquiries.

三、去哪个窗口办，几点开门

3. Which counter to use and what are the opening hours

成都市政务服务中心草市街大厅与成都市社保大厦（金牛区二环路北一段 4 号）及各区政务中心社保大厅均设有综合通办窗口，全市社保业务实行同城无差别通办。

Comprehensive service windows for social insurance are available at the Caoshijie Hall of the Chengdu Government Service Center, the Chengdu Social Insurance Building (No. 4, Section 1, North 2nd Ring Road, Jinniu District), and social insurance halls at district-level government service centers. Social insurance business is processed uniformly citywide without regional differentiation.

四、谁能办（受理条件）

IV. Who Can Apply (Acceptance Conditions)

先对照下面几条确认自己符合，再去窗口，能省掉一次白跑。条件以官方办事指南原文为准。

Check the conditions below first to confirm you qualify before heading to the counter — this saves a wasted trip. Eligibility criteria are subject to the official service guide.

• 在成都市用人单位依法建立劳动关系的在职职工（用人单位必须自用工之日起 30 日内申报参保）。
• 年满 16 周岁且未达到法定退休年龄的灵活就业人员、个体工商户及新就业形态劳动者（不限户籍均可在蓉参保）。
• 在成都市参保且需将省外或省内其他地市养老保险关系转入成都市的参保人员。
• Employees in Chengdu who have established labor relations with their employer in accordance with the law (employers must apply for enrollment within 30 days of commencing employment).
• Flexible employment workers aged 16 or above who have not yet reached the statutory retirement age, individual business owners, and workers in new employment formats may all participate in social insurance in Chengdu regardless of household registration (hukou).
• Participants insured in Chengdu who need to transfer their pension insurance relations from outside the province or from other cities within the province into Chengdu.

五、带什么材料

V. What Documents to Bring

材料一次带齐是办事效率的关键。下面按「原件 / 复印件 / 需现场填写」分开列，缺一项就可能被退回补正。

Bringing all required documents at once is key to efficient processing. They are listed below by category — original / photocopy / to be filled out on-site — and missing even one item may result in your application being returned for correction.

• 参保人有效二代居民身份证原件。
• 用人单位申报提供《成都市职工社会保险增员申报表》及劳动合同原件。
• 申请养老保险跨省转入的，无需提供转出地纸质凭证，直接在线提交身份证与申请信息。
• Original valid second-generation resident ID card of the insured person.
• The employer shall provide the original Chengdu Employee Social Insurance Additional Personnel Declaration Form and the original labor contract.
• Applicants transferring pension insurance across provinces do not need to provide paper certificates from the transfer-out location; simply submit your ID card and application information online.

六、办理流程

VI. Processing Procedure

1. 第一步（单位增员申报）：新员工入职后，用人单位 HR 通过“四川人社在线公共服务平台”企业端提交参保登记，绑定社保缴费基数。
2. 第二步（手机明细查询）：参保次月，职工下载并登录“天府市民云”APP，点击【社保服务】，即可查阅每月五险扣缴金额与历年累积月数。
3. 第三步（跨省关系转移）：离开原工作地来成都工作的，在成都建立社保账户并正常缴费后，登录全国人社小程序申请【养老保险关系转入】。
4. 第四步（打印参保证明）：购房、子女入学或摇号买车需要提供社保凭证时，在天府市民云直接生成带有四川社保电子红章的 PDF 证明并自行打印。
5. Step 1 (Employer Addition Registration): After a new employee joins, the employer's HR submits social insurance registration and sets the contribution base through the enterprise portal of the Sichuan Human Resources and Social Security Online Public Service Platform.
6. Step 2 (Mobile Statement Query): In the month following enrollment, the employee downloads and logs into the Tianfu Citizn Cloud app, taps [Social Insurance Services], and can view the monthly premiums deducted for each of the five insurances as well as the cumulative number of contribution months over the years.
7. Step 3 (Cross-Province Relation Transfer): For those leaving their original workplace to work in Chengdu, after establishing a social insurance account in Chengdu and making normal contributions, log into the National Human Resources and Social Security mini-program to apply for [Pension Insurance Relation Transfer In].
8. Step 4 (Print Certificate of Insurance Participation): When proof of social insurance is needed for purchasing a home, children's school enrollment, or vehicle lottery registration, generate a PDF certificate bearing the Sichuan Social Insurance electronic red seal directly in Tianfu Citizen Cloud and print it yourself.

跨省换工作，社保不用急着提现或来回跑！国家已全面实现企业职工基本养老保险全国统筹，跨省离蓉只需在新工作地参保缴费后，在【掌上 12333】或国家社会保险公共服务平台线上发起转入申请，两地社保系统自动电子对账转移，全程无需开具纸质缴费凭证！

Changing jobs across provinces? No need to rush cash withdrawals or make round trips! China has fully implemented national coordination for enterprise employee basic pension insurance. To transfer out of Chengdu, just enroll and pay in your new work location, then submit a transfer-in application online via the Zhangshang 12333 app or the National Social Insurance Public Service Platform. The two cities' social security systems will auto-reconcile and transfer electronically — no paper contribution certificates required!

七、多久办完、要花多少钱

7. Processing time and cost

八、属地窗口

VIII. Local-Service Windows

多数事项可以就近在属地窗口办。下面是 成都 各窗口的地址与电话，出发前建议先电话确认该窗口是否办理本事项。

Most matters can be handled at your local service window. Below are the addresses and phone numbers for windows across Chengdu; we recommend calling ahead before heading out to confirm whether that specific window handles your matter.

九、常用政务热线

9. Common Government Service Hotlines

不确定归哪个部门、或者窗口电话打不通，直接打下面的热线。以下热线均为全国统一号码，成都 同样适用。

If you're unsure which department is responsible or can't get through to the window by phone, call one of the hotlines below. All of the following are national toll-free numbers and are also valid in Chengdu.

十、常见问题

X. Frequently Asked Questions