成都看病挂号：渠道、放号与转诊

Chengdu medical visit guide: channels, release times, and referrals

天府之国核心、大熊猫故乡与世界美食之都，慢生活与高新技术交相辉映。。挂号只有两个难点：约不上专家号、不知道先去社区还是直接去三甲。下面一次写清。

The heartland of the Land of Abundance, homeland of giant pandas and a UNESCO City of Gastronomy, where slow-paced living and high-tech industry complement each other.. Appointment booking has only two pain points: not being able to book a specialist slot, not knowing whether to go to a community clinic first or directly to a Grade 3A hospital. Here it's explained clearly at once.

一、先说结论：华西医院及市属三甲医院门诊实名预约挂号怎么办

I. Key Takeaway: How to Register for a Real-Name Appointment at Huaxi Hospital and Other Municipal Grade-A Tertiary Hospitals

在成都市就医挂号全面实行「全预约、分时段、实名制」。四川大学华西医院是全国综合排名顶尖的超级医疗枢纽，门诊号源全部提前在官方微信公众号「华西微家」公开发布；每日 20:00 准点放第 8 天新号源，严禁任何形式的现场排队买号或网络倒号加价行为。

In Chengdu, all medical appointment registration operates on a fully scheduled, time-slotted, real-name basis. West China Hospital of Sichuan University is a top-ranked national medical hub, with all outpatient appointment slots published in advance through the official WeChat account 'Huaxi Weijia'; new slots for the 8th day are released promptly each day at 20:00. On-site queuing or online resale markup for appointments is strictly prohibited.

二、谁来办，电话怎么打

2. Who Handles It, How to Call

医疗挂号与医保定点由成都市医疗保障局协同各大医疗机构监管。表中热线经官方核实，市医保咨询电话为 028-87706512，全国医保服务热线为 12393，华西医院官方咨询热线为 028-87706512。

Medical appointment registration and health insurance designees are supervised by the Chengdu Healthcare Security Administration in coordination with major medical institutions. The hotlines listed in this table have been verified officially: the municipal health insurance consultation line is 028-87706512, the national health insurance service hotline is 12393, and the West China Hospital official consultation line is 028-87706512.

三、去哪个窗口办，几点开门

3. Which counter to use and what are the opening hours

四川大学华西医院主院区位于武侯区国学巷 37 号（地铁 1 号线华西坝站直达）；四川省人民医院位于青羊区一环路西二段 32 号（地铁 2/4 号线中医大省医院站直达）。建议优先在线预约后按预约时间段提前 30 分钟到达候诊。

West China Hospital of Sichuan University main campus is at 37 Guoxue Alley, Wuhou District (Metro Line 1, Huaxiba Station, direct walk); Sichuan Provincial People's Hospital is at 32 West Second Section of Ring Road, Qingyang District (Metro Lines 2/4, Traditional Chinese Medicine University–Provincial Hospital Station, direct walk). Online booking is recommended first, then arrive 30 minutes early per the scheduled time slot.

四、谁能办（受理条件）

IV. Who Can Apply (Acceptance Conditions)

先对照下面几条确认自己符合，再去窗口，能省掉一次白跑。条件以官方办事指南原文为准。

Check the conditions below first to confirm you qualify before heading to the counter — this saves a wasted trip. Eligibility criteria are subject to the official service guide.

• 全体成都市参保职工、城乡居民，以及全国各地赴蓉就诊的自费或异地医保患者。
• 患者持有有效二代居民身份证、港澳台居民来往内地通行证或外籍护照，并已完成实名就诊卡注册绑卡。
• All Chengdu insured employees and urban/rural residents, plus self-pay or out-of-province medical insurance patients from across the country who travel to Chengdu for treatment.
• Patients must hold a valid second-generation resident ID card, Mainland Travel Permit for Hong Kong/Macau residents, or foreign passport, and have completed real-name medical card registration and binding.

五、带什么材料

V. What Documents to Bring

材料一次带齐是办事效率的关键。下面按「原件 / 复印件 / 需现场填写」分开列，缺一项就可能被退回补正。

Bringing all required documents at once is key to efficient processing. They are listed below by category — original / photocopy / to be filled out on-site — and missing even one item may result in your application being returned for correction.

• 就诊人有效二代居民身份证原件或电子医保凭证（医保码）。
• 既往在各级医院就诊的门诊病历本、出院小结、CT/核磁共振影像片与近期化验检验单据。
• 已开通跨省异地就医直接结算备案的全国参保凭证（跨省医保结算患者提供）。
• Valid second-generation resident ID card original or electronic medical insurance credential (medical insurance code) of the person seeking treatment.
• Outpatient records, discharge summaries, CT/magnetic resonance imaging scans, and recent laboratory test receipts from prior treatment at any level hospital are required.
• National insured credentials that have been registered for direct settlement of cross-province medical treatment (cross-province medical insurance settlement patients must provide).

六、办理流程

VI. Processing Procedure

1. 第一步（提前建卡）：关注微信公众号【华西微家】，进入【就医服务】，输入身份证号并上传人脸识别，生成专属实名制电子就诊卡。
2. 第二步（准点守候）：在目标就诊日的前 8 天傍晚 19:58 打开手机，校准北京时间，进入目标科室和医生页面，20:00:00 准时刷新抢号。
3. 第三步（线上支付）：选定就诊时段（如上午 09:30-10:00），在 15 分钟内完成微信在线支付挂号费，获取带有预约条形码的挂号成功凭证。
4. 第四步（按时报到）：就诊当日根据建议到达时间提前 30 分钟抵达门诊楼，在自助机或护士分诊台刷身份证/医保码报到候诊。
5. Step 1 (Register in advance): Follow the WeChat Official Account [Huaxi Weijia], navigate to [Medical Services], enter your ID number and complete facial recognition to generate a dedicated real-name electronic medical card.
6. Step 2 (Be ready on time): Eight days before your intended visit date, open your phone at 19:58, sync it to Beijing time, enter the page for your chosen department and doctor, and refresh precisely at 20:00 to grab a slot.
7. Step 3 (Pay online): Select your appointment time slot (e.g., 09:30–10:00), complete the WeChat online payment for the registration fee within 15 minutes, and receive a booking confirmation voucher with a QR/barcode.
8. Step 4 (Arrive on time): On the day of your visit, arrive at the outpatient building 30 minutes before the suggested check-in time, and check in at a self-service kiosk or nurse triage desk by scanning your ID card or medical insurance code.

抢号前务必先完成「在线建卡与人脸实名认证」！华西微家放号瞬间名医号通常数秒抢空，如果临到 20:00 抢号时才去填身份证填地址，绝对抢不到！提前一天在华西微家绑定就诊人实名卡是成功抢号的绝对前提！

Make sure to complete 'online card registration and facial real-name authentication' well before trying to grab a slot! At Huaxi Weijia, top doctors' appointments typically sell out within seconds once released. If you wait until 20:00 to fill in your ID and address, you will definitely miss out! Binding a real-name card for the patient one day in advance on Huaxi Weijia is an absolute prerequisite for successfully securing an appointment!

七、多久办完、要花多少钱

7. Processing time and cost

八、属地窗口

VIII. Local-Service Windows

多数事项可以就近在属地窗口办。下面是 成都 各窗口的地址与电话，出发前建议先电话确认该窗口是否办理本事项。

Most matters can be handled at your local service window. Below are the addresses and phone numbers for windows across Chengdu; we recommend calling ahead before heading out to confirm whether that specific window handles your matter.

九、常用政务热线

9. Common Government Service Hotlines

不确定归哪个部门、或者窗口电话打不通，直接打下面的热线。以下热线均为全国统一号码，成都 同样适用。

If you're unsure which department is responsible or can't get through to the window by phone, call one of the hotlines below. All of the following are national toll-free numbers and are also valid in Chengdu.

十、常见问题

X. Frequently Asked Questions