深圳看病挂号：渠道、放号与转诊
Shenzhen Hospital Registration: Channels, Ticket Release, and Referral
大湾区中心城市，科创与金融双核驱动。。挂号只有两个难点：约不上专家号、不知道先去社区还是直接去三甲。下面一次写清。
A central city of the Greater Bay Area, powered by dual engines of tech innovation and finance. There are only two difficulties with hospital registration: not being able to book a specialist appointment, and not knowing whether to visit a community clinic first or go straight to a top-tier hospital. Both are clarified below.
分类：办Category: Services
⚠ 电话与办公时间核验日期见页尾「数据来源」。机关电话与窗口安排可能调整，出发前建议先电话确认。⚠ The verification date for phone numbers and office hours is noted in the 'Data Sources' section at the end of this page. Government office telephone numbers and window schedules may change; call ahead before you go.
最后更新：2026-09-26Last updated: 2026-09-26
🟢 官方口径：以政府/官方公告为准，变更以官方最新为准。 🟡 实测行情：2026-09 实地与平台行情，市场随季节波动。 ⚪ 口碑参考：用户口碑/评价整理，仅供参考。 核验日期：2026-09-26。
🟢 Official: follows the latest government notice. 🟡 Field data: 2026-09 on-site and platform quotes, subject to seasonal change. ⚪ Community: reviews, for reference only. Verified: 2026-09-26.
承办机构、办理地点、办公时间、材料清单、办理时限与收费标准，以 深圳 政务服务机构及各主管部门官方公示的办事指南为准；本文只做汇总与对照，具体口径请以官方最新公布为准。
The handling institution, location, office hours, required documents, processing timeframe, and fee schedule are subject to the official service guidelines published by Shenzhen government service agencies and competent authorities; this article only provides a summary and cross-reference—please refer to the latest official publication for specific details.
一、先说结论：[object Object],[object Object],[object Object],[object Object]怎么办
First, the conclusion: [object Object],[object Object],[object Object],[object Object]—what to do
深圳看病须提前预约，可通过"i深圳"APP或医院公众号抢号；社康首诊可转诊三甲享受绿色通道；爽约3次暂停预约权限30天。
In Shenzhen, medical appointments must be booked in advance via the iShenzhen app or hospital official WeChat accounts; community health centers can refer first-visit patients to grade-3A hospitals through a green channel; missing 3 appointments will suspend booking privileges for 30 days.
二、谁来办，电话怎么打
II. Who Handles It and How to Call
深圳 承办机构与咨询电话Shenzhen — Handling Agency and Consultation Phone| 承办机构 | Department | 咨询电话 | Phone | 出处等级 | Source tier | | 深圳市人力资源和社会保障局 | Shenzhen Human Resources and Social Security Bureau | 0755-12333 | 0755-12333 | 官方 | Official |
| 深圳市社会保险基金管理局 | Shenzhen Social Insurance Fund Management Agency | 0755-12333 | 0755-12333 | 官方 | Official |
| 深圳市医疗保障局 | Shenzhen Medical Security Bureau | 0755-12393 | 0755-12393 | 官方 | Official |
深圳各区社康中心均可办理首诊绑定，建议就近选择一家固定社康作为长期首诊点。医保参保人请确认参保状态正常后再预约。
First-visit binding can be processed at community health centers in all districts of Shenzhen; it is recommended to choose a fixed nearby community health center as your long-term first-visit point. Insurance participants should confirm their enrollment status is normal before making an appointment.
三、去哪个窗口办，几点开门
3. Which window to apply at, and opening hours
深圳 办事地点与办公时间Shenzhen Service Locations and Office Hours| 办理地点 | Office | 地址 | Address | 办公时间与预约 | Hours and booking | | 广东政务服务网深圳专区 | Guangdong Government Services Network — Shenzhen Zone | 线上 www.gdzwfw.gov.cn；“i深圳”APP 同步可办；线下各区政务服务中心专窗 | Online at www.gdzwfw.gov.cn; the 'i Shenzhen' app also supports processing; offline at dedicated counters in government service centers across all districts | 7×24 小时线上；线下工作日 9:00-17:00 左右（社保、医保、公积金、居住证、车牌摇号均可线上申办） | Online 24/7; offline on working days approximately 9:00–17:00 (social insurance, medical insurance, housing fund, residence permit, and license plate lottery applications can all be filed online) |
| 各区社会保险基金管理站 | Social Insurance Fund Management Stations in Each District | 各区社保经办窗口（地址以一网通办公示为准） | Social Security Service Windows in Each District (addresses subject to the official notice on One Net Office) | 工作日 9:00-12:00 / 14:00-17:45 左右（部分业务需一网通办预约取号） | Weekdays 9:00-12:00 / 14:00-17:45 (approx.) (some services require booking and queuing via One Net Office) |
| 各区医疗保障分局经办窗口 | Service Windows of the Medical Security Branch Offices in Each District | 各区医保经办窗口（地址以一网通办公示为准） | Medical Insurance Service Windows in Each District (addresses subject to the official notice on One Net Office) | 工作日 9:00-12:00 / 14:00-17:45 左右（异地备案可线上办理） | Weekdays 9:00-12:00 / 14:00-17:45 (approx.) (out-of-town registration can be handled online) |
线上办事入口：广东政务服务网 https://www.gdzwfw.gov.cn 及"i深圳"APP；各医院官方公众号可查看实时号源。
Online service portals: Guangdong Government Service Network at https://www.gdzwfw.gov.cn and the "iShenzhen" app; official WeChat accounts of each hospital can show real-time appointment availability.
四、谁能办（受理条件）
4. Who Can Apply (Eligibility Requirements)
先对照下面几条确认自己符合，再去窗口，能省掉一次白跑。条件以官方办事指南原文为准。
Check the following conditions first to confirm eligibility before heading to the window, saving an unnecessary trip. Conditions are subject to the official guide text.
- 持有身份证、居住证、社保卡或医保电子凭证任一有效证件，均可在深圳预约挂号。
- 非深户籍无需居住证即可挂号，但医保异地结算需先办异地就医备案。
- 急诊随时可去，不受预约限制；发热等症状按医院分诊指引走专门通道。
- Holding any one of the following valid documents—Chinese ID card, residence permit, social security card, or medical insurance electronic credential—is sufficient to book an appointment in Shenzhen.
- Non-Shenzhen registered residents can register without a residence permit, but cross-region medical insurance settlement requires prior filing for out-of-town medical treatment.
- Emergency visits are accepted at any time without appointment restrictions; patients with fever and other specified symptoms should follow the hospital's triage guidance and use dedicated pathways.
五、带什么材料
V. What Materials to Bring
材料一次带齐是办事效率的关键。下面按「原件 / 复印件 / 需现场填写」分开列，缺一项就可能被退回补正。
Bringing all required documents in one visit is the key to efficient processing. Below are listed by 'original / photocopy / to be filled on-site' — missing any item may result in being asked to return for supplementary documents.
- 有效身份证件（身份证、居住证、港澳台通行证等）。
- 社保卡或医保电子凭证（“i深圳”APP 可申领，用于医保结算）。
- 既往病历、检查报告与影像资料（复诊务必带齐，避免重复检查）。
- 儿童就诊带户口本或出生证；代人挂号带双方证件。
- Valid identification documents (ID card, residence permit, Hong Kong-Macau or Taiwan travel permits, etc.).
- Social security card or medical insurance electronic credential (can be applied for via the iShenzhen app, used for medical insurance settlement).
- Prior medical records, examination reports, and imaging data (bring all documents for follow-up visits to avoid duplicate tests).
- Bring household register or birth certificate for children's visits; bring both parties' ID documents when registering on someone else's behalf.
六、办理流程
VI. Processing Procedure
- 第一步（选医院定科室）：常见病先去社康中心，疑难重症再去三甲；科室选错号源作废，先查医院官方科室介绍。
- 第二步（预约）：医院微信公众号、“i深圳”APP 或电话预约，热门专家号提前 7 天放号，定好闹钟抢。
- 第三步（取号报到）：按短信提示提前 30 分钟到院，自助机取号或直接诊室报到（部分医院无纸化，直接刷身份证）。
- 第四步（就诊缴费）：诊后在“i深圳”或医院小程序查报告、缴费用，医保自动结算个人只付自付部分。
- 第五步（复诊）：需复诊的当场约好下次时间；检查结果异常医院会电话召回，保持电话畅通。
- Step 1 (choose hospital and department): For common illnesses, go to a community health center first; for difficult or severe cases, go to a Grade-A tertiary hospital later. Wrong department selection voids the booking—check the hospital's official department guide first.
- Step 2 (make appointment): Use the hospital's WeChat official account, the 'iShenzhen' app, or telephone booking. Popular specialist slots open 7 days in advance—set an alarm to grab one.
- Step 3 (collect ticket and check in): Arrive at the hospital 30 minutes early per SMS instructions. Use the self-service kiosk to collect your ticket or check in directly at the consultation room (some hospitals are paperless—just swipe your ID card).
- Step 4 (consultation and payment): After the visit, check reports and pay via 'iShenzhen' or the hospital mini-program. Medical insurance settles automatically; you only pay the out-of-pocket portion.
- Step 5 (follow-up visit): If a follow-up is needed, book the next appointment on the spot. If test results are abnormal, the hospital will call you back—keep your phone reachable.
首次来深就医建议先通过社康首诊建立健康档案，便于后续转诊和医保结算；急诊请直接前往医院急诊科，无需预约。
First-time visitors seeking medical care in Shenzhen are advised to start at a community health center to establish a health record, which facilitates subsequent referrals and medical insurance settlement; for emergencies, go directly to the hospital emergency department—no appointment needed.
七、多久办完、要花多少钱
VII. How Long Does It Take and How Much Does It Cost
深圳 办理时限、费用与依据Shenzhen — Processing Time, Fees and Legal Basis| 项目 | Item | 说明 | Detail | | 放号时间 | Appointment release times | 多数医院提前 7 天放号，每日早上 7:00-8:00 放出新号源，具体以各医院公告为准。 | Most hospitals release slots 7 days in advance, with new slots available daily between 7:00–8:00 AM. Specifics are subject to each hospital's announcement. |
| 爽约规则 | No-show rules | 年内爽约 3 次以上可能被限制线上预约，具体以预约平台规则为准；去不了务必提前取消。 | Repeated no-shows (3 or more within a year) may result in restricted online booking privileges. Specifics are subject to the booking platform's rules—cancel in advance if you cannot attend. |
| 挂号费 | Registration Fee | 普通号几元到十几元，专家号几十到上百元，医保可按比例报销，以医院公示为准。 | General consultation fees range from a few yuan to over ten yuan; specialist consultations range from dozens to over a hundred yuan. Medical insurance may cover a portion subject to hospital notices. |
| 社康转诊 | Community Health Center Referral | 社康首诊转三甲可享更高报销比例，转诊单由社康医生开具，1 年内多次复诊可用同一转诊记录（以医保规定为准）。 | Referring from a community health center to a Tier-3 hospital qualifies for a higher reimbursement rate. A referral form is issued by the community health doctor and can be used for multiple follow-up visits within one year (subject to medical insurance regulations). |
八、属地窗口
8. Local Service Windows
多数事项可以就近在属地窗口办。下面是 深圳 各窗口的地址与电话，出发前建议先电话确认该窗口是否办理本事项。
Most matters can be handled at local service windows near you. Below are the addresses and phone numbers for Shenzhen service windows; we recommend calling ahead to confirm whether a given window handles your specific matter.
九、常用政务热线
9. Common Government Service Hotlines
不确定归哪个部门、或者窗口电话打不通，直接打下面的热线。以下热线均为全国或北京市统一号码，深圳 同样适用。
Not sure which department handles this, or can't get through to the service window? Call the hotline below directly. All the hotlines listed are national or Beijing-standard numbers, and they all apply in Shenzhen as well.
深圳 常用政务热线Commonly used Shenzhen government hotlines| 热线 | Hotline | 用途 | What it handles | 服务时间 | Hours | 出处等级 | Source tier | | 12345 | 12345 | 深圳政务服务便民热线（一网通办咨询、投诉、求助、催办） | Shenzhen Government Services Hotline (inquiries, complaints, requests, expediting — one-stop service) | 7×24 小时 | 7×24 hours | 官方 | Official |
| 12329 | 12329 | 住房公积金热线（提取、贷款、账户查询） | Housing Provident Fund Hotline (withdrawals, loans, account inquiries) | 人工 8:00-22:00 | Staffed 8:00-22:00 | 官方 | Official |
| 12333 | 12333 | 人力资源社会保障热线（社保缴费、待遇、参保） | Human Resources and Social Security Hotline (social insurance payments, benefits, enrollment) | 工作日 | Workdays | 官方 | Official |
| 12393 | 12393 | 国家医疗保障服务热线（异地备案、结算、药品目录） | National Healthcare Security Service Hotline (Cross-region Registration, Settlement, Drug Catalogue) | 7×24 小时 | 7×24 hours | 官方 | Official |
| 12367 | 12367 | 出入境管理热线（护照、居住证签注） | Exit-Entry Administration Hotline (passports, residence permits, visa endorsements) | 工作日 | Workdays | 官方 | Official |
| 12123 | 12123 | 公安交通管理服务热线（车管、违章、路况） | Public Security Traffic Management Hotline (vehicle management, violations, road conditions) | 工作日 8:30-18:00 | Workdays 8:30–18:00 | 官方 | Official |
| 12315 | 12315 | 市场监管投诉举报热线（价格、收费、无照经营） | Market Regulation Complaint and Reporting Hotline (pricing, fees, unlicensed operations) | 工作日及节假日值班 | On-duty service during working days and holidays | 官方 | Official |
十、常见问题
10. Frequently Asked Questions
深圳 常见问题Shenzhen: Common Questions| 问题 | Question | 回答 | Answer | | 非深圳户籍可以在深圳医院挂号吗？ | Can people without Shenzhen household registration book appointments at Shenzhen hospitals? | 可以。非深圳户籍人员持有效身份证即可在医院公众号或"i深圳"APP预约挂号，选择"自费"渠道即可。如需医保结算，需先办理异地就医备案（拨打12393咨询）或使用全国医保码。 | Yes. Non-Shenzhen-registered individuals can make appointments via hospital WeChat accounts or the "iShenzhen" app by selecting the self-pay channel. For medical insurance settlement, you must first complete cross-region medical treatment registration (call 12393 for inquiries) or use the national medical insurance code. |
| 社康首诊转诊后，去三甲医院还需要排队挂号吗？ | After a referral from a community health center, do I still need to queue for registration at a grade-A tertiary hospital? | 转诊后医院通常设有转诊绿色通道，挂号环节可优先处理，但仍需按医院流程取号候诊。建议到达医院后先到导诊台出示转诊单，工作人员会协助优先安排。 | After referral, hospitals typically provide a green channel for referred patients, allowing priority handling during registration. However, you still need to follow the hospital's standard process to collect your number and wait for consultation. It is recommended to show your referral slip at the information desk upon arrival; staff will assist with priority arrangements. |
| 预约成功后忘记就诊，会留下爽约记录吗？ | If I forget to attend after a successful booking, will it be recorded as a no-show? | 是的。预约成功后未在就诊当日2小时前取消，且未实际就诊的，将记为一次爽约。累计3次爽约将暂停预约权限30天。如确因特殊情况无法就诊，请尽快在"i深圳"APP或医院公众号取消预约。 | Yes. If you fail to cancel at least 2 hours before the scheduled appointment and do not actually attend, it will be recorded as one no-show. Accumulating 3 no-shows will suspend your appointment privileges for 30 days. If you are unable to attend due to special circumstances, please cancel the appointment as soon as possible via the "iShenzhen" app or the hospital's official WeChat account. |
| 深圳医保一档和二档在挂号上有什么区别？ | What is the difference between Tier 1 and Tier 2 Shenzhen medical insurance for registration? | 一档医保可直接在全市定点医院使用，挂号费可按比例报销；二档医保需先在绑定的社康首诊，经转诊后到上级医院挂号才能享受更高报销比例，未经转诊自行前往三甲医院报销比例较低。 | Tier 1 medical insurance can be used directly at designated hospitals citywide, with registration fees reimbursable by percentage; Tier 2 medical insurance requires first visit at a linked community health center, and only after referral can you register at a higher-level hospital to enjoy a higher reimbursement rate. Self-direct visits to Class III hospitals without referral result in lower reimbursement. |
| 预约挂号的退款多久能到账？ | How long does it take for a registration cancellation refund to be processed? | 通过"i深圳"APP或医院公众号取消预约的，挂号费一般在3-5个工作日退回原支付账户。如遇节假日可能顺延。如超过7个工作日未收到退款，可拨打12345咨询。 | For cancellations via the 'iShenzhen' app or the hospital's official WeChat account, the registration fee is generally refunded to the original payment account within 3–5 working days. Refunds may be delayed during holidays. If the refund is not received after 7 working days, you may call 12345 for inquiries. |