上海车管：驾驶证与机动车登记

Shanghai DMV: Driver's License and Motor Vehicle Registration

长三角中心城市，金融科创双核驱动。。驾照到期、丢本、丢牌，属于「不急但拖不得」的那类事——过期不换证上路会罚，丢证不补证开车等于无证驾驶。驾驶证换证补证与机动车号牌、行驶证补换这件事在 上海 有固定的承办机构和窗口，下面把电话、地址、办公时间、材料、时限一次写清。

A central city of the Yangtze River Delta, with a dual-engine model of finance and sci-tech innovation. Expiring licenses and lost cards fall into the category of 'not an emergency, but can't be delayed'—driving with an expired license results in a fine, and driving without a license after losing it is treated as unlicensed driving. In Shanghai, the procedures for driver's license renewal and replacement, as well as motor vehicle license plate and registration certificate replacement, have fixed handling institutions and windows. Below we clarify the phone numbers, addresses, office hours, required materials, time limits, and common questions in one go.

一、先说结论：驾驶证换证补证与机动车号牌、行驶证补换怎么办

1. Quick Answer: How to Handle Driver's License Replacement and Motor Vehicle License Plate / Registration Certificate Replacement

{cn} 的机动车与驾驶证业务由上海市公安局交通警察总队车辆管理所统筹，各区设有交警支队车管窗口，具体地址以「一网通办」或「随申办」小程序公示为准，业务咨询电话 021-12123，政务综合热线 021-12345。需要本人到场的只有三类：驾驶证期满换证或到期审验、驾驶证遗失补领、机动车号牌或行驶证丢失损毁后的补领换领。驾驶证到期不换证、丢证不补证上路，都会被认定为无证驾驶或未按规定驾驶状态，属实打实的罚款与扣分风险。号牌补换多数业务可以先在「交管 12123」手机 APP 上提交申请，不必直接跑窗口。

Motor-vehicle and driver's-license affairs in {cn} are coordinated by the Vehicle Management Office of the Shanghai Municipal Public Security Bureau Traffic Police Corps, with district-level service windows at traffic police detachments. Specific addresses are subject to announcements on the One-Stop Government Service (Single-Window Service) or Suishenban (SuiShenBan) mini-program. Business hotline: 021-12123; government service hotline: 021-12345. Only three types of matters require in-person attendance: driver's-license renewal upon expiration or periodic verification, replacement for a lost license, and replacement/ reissuance of license plates or vehicle registration certificates after loss or damage. Driving with an expired license that hasn't been renewed, or driving after losing a license without replacement, will be treated as unlicensed or non-compliant driving — a real fine-and-points risk. Most plate and registration replacement matters can be submitted first via the Traffic Management 12123 mobile app, without needing to visit a counter.

车管业务最容易踩的坑是「分类错」。驾驶证和机动车是两套独立的材料清单与受理流程，号牌和行驶证又是两个独立事项。分错类别的表现是：人到了窗口、材料带了、但受理不了，等于白跑一趟。第二个坑是「只换证不体检」：体检是很多换证环节的前置条件，缺了就得重新去体检医院，反而更慢。第三个坑是「以为有个统一车管大厅」：上海不像有些城市有单一的市级车管所对外办理所有业务，车管核心窗口分散在各区交警支队，地址差异较大，出发前先通过「随申办」或「一网通办」查询所在区车管窗口的具体地址和预约要求，能省掉不少往返。

The most common pitfall in vehicle-management affairs is misclassification. Driver's licenses and motor vehicles have two entirely separate document checklists and acceptance procedures, and license plates and registration certificates are two independent matters. Getting the category wrong looks like this: you show up at the window with your documents, but nothing can be processed — a wasted trip. The second pitfall is renewing a license without the medical exam: the medical examination is a prerequisite for many renewal procedures; skip it and you'll have to visit a designated hospital anyway, which takes even longer. The third pitfall is assuming there's a single centralized vehicle-management hall. Unlike some cities, Shanghai does not have one municipal vehicle-management office handling all matters — core vehicle-management windows are distributed across district traffic police detachments, and addresses vary considerably. Check the Suishenban app or One-Stop Government Service portal in advance for the exact address and appointment requirements of the window in your district, which can save considerable round-trip hassle.

还有一个省时间的做法是先线上查状态再决定去哪办。「交管 12123」APP 和交通安全综合服务管理平台都能查名下车辆、驾驶证状态和业务进度，能线上办的业务不必专程跑窗口。{cn} 的办公时间是工作日 8:30-12:00 / 13:30-17:00，相比部分政府窗口不算长，遇到必须在工作日办的事，建议选周二至周四的上午前往，避开周一高峰和周五下午。上海市公安局交通警察总队车辆管理所不对外公布单一集中对外办理地址，具体各区窗口地址可通过「一网通办」平台（zwdt.sh.gov.cn）或「随申办」小程序查询，也可先致电 021-12123 确认所在区的最近办理点。

A time-saving shortcut is to check your status online first before deciding where to go. The 'Traffic Management 12123' app and the National Road Traffic Safety Comprehensive Service Management Platform both let you look up vehicle and driver's license status and business progress; services that can be handled online don't require a dedicated window visit. {cn} operates 8:30–12:00 / 13:30–17:00 on weekdays, which isn't particularly long for a government office. If you must go on a weekday, Tuesday to Thursday morning is recommended to avoid Monday rush and Friday afternoon crowds. The Vehicle Management Office of the Traffic Police Brigade of Shanghai Municipal Public Security Bureau does not publish a single centralized public address. Specific district office locations can be checked via the 'Yi Wang Tong Ban' platform (zwdt.sh.gov.cn) or the 'Sui Shen Ban' mini program, or you can call 021-12123 to confirm the nearest office in your district.

二、谁来办，电话怎么打

II. Who Handles It and How to Call

打电话时先说清是「驾驶证的事」还是「机动车的事」，车管系统内部按业务分岗位，两条线不一定同一个窗口在接。021-12123 是上海市公安局交通警察总队的交管服务热线，工作时间以外会提示转 12345 留言。表中「出处等级」标「官方」的热线可直接使用；「汇编」级别的信息（如部分区派出所电话）致电前建议经 12345 复核。若 021-12123 打不通，改拨 021-12345 说明是驾驶证还是机动车业务，对方可转接对应岗位。

When calling, clearly state whether your matter concerns a 'driver's license' or a 'motor vehicle.' The vehicle management system handles business by department, and the two lines may not share the same window. 021-12123 is the traffic management service hotline of the Traffic Police Brigade of Shanghai Municipal Public Security Bureau; outside working hours, it will prompt you to leave a message via 12345. Hotlines marked 'official' in the source table can be used directly; for information at the 'compiled' level (e.g., phone numbers of certain district police stations), it is advisable to verify through 12345 before calling. If 021-12123 is unreachable, dial 021-12345, specify whether your issue is about a driver's license or a motor vehicle, and the operator can transfer you to the corresponding department.

三、去哪个窗口办，几点开门

3. Which window to apply at, and opening hours

上海市公安局交通警察总队车辆管理所不对外公布一个集中对外办理所有业务的单一窗口地址，车管核心业务分布在各区交警支队的车管窗口，各区地址和办公时间不一致，需通过「一网通办」平台（zwdt.sh.gov.cn）或「随申办」小程序查询所在区车管窗口的具体地址和预约方式。部分非核心业务（如驾驶证期满换证的体检信息同步）可全程线上办理。021-12123 为交管服务热线（工作日 8:30-18:00），覆盖车管与违章咨询；021-12345 为上海政务服务便民热线，7×24 小时可接通，适合复杂问题首拨。

The Shanghai Municipal Public Security Bureau Traffic Police Brigade Vehicle Management Office does not publish a single centralized service window address for all businesses. Core vehicle management services are distributed across the vehicle management windows of traffic police detachments in each district, with varying addresses and office hours by district. Users need to check specific district window addresses and appointment procedures through the Zhiwangtongban platform (zwdt.sh.gov.cn) or the Suishenban mini program. Some non-core services (such as syncing medical examination information for driver's license renewal upon expiry) can be handled entirely online. 021-12123 is the traffic management service hotline (8:30–18:00 on workdays), covering vehicle management and violation inquiries; 021-12345 is the Shanghai government service hotline, available 24/7, suitable for complex questions as a first call.

四、谁能办（受理条件）

4. Who Can Apply (Eligibility Requirements)

先对照下面几条确认自己符合，再去窗口，能省掉一次白跑。条件以官方办事指南原文为准。

Check the following conditions first to confirm eligibility before heading to the window, saving an unnecessary trip. Conditions are subject to the official guide text.

• 申请补（换）领机动车号牌、行驶证，须同时满足：机动车在本市登记；该机动车没有达到或超过国家强制报废标准；已提交法律法规规定的申请材料。
• 属于以下情形之一可申请补（换）领机动车号牌：号牌丢失，或损毁、辨认不清。
• 属于以下情形之一可申请补（换）领机动车行驶证：行驶证丢失或损毁；行驶证副页签注信息已满。
• 驾驶证属于以下情形之一可申请换证：有效期届满、身体条件发生变化、登记信息发生变化、准驾车型申请降低、驾驶证损毁，或转入本区需要换发证件。
• 申请补领机动车驾驶证的，驾驶人须具有取得该准驾车型驾驶资格的能力，且原驾驶证登记的机动车驾驶人身份信息无变化。
• 代办情形：个人「交管 12123」APP 注册用户可通过手机 APP 申请补（换）领本人名下机动车号牌；机动车所有人为 60 周岁以上老年人的，可使用亲友的「交管 12123」APP 账号由亲友代办号牌补（换）领。
• To apply for replacement (or renewal) of motor vehicle license plates or registration certificates, all of the following must be met: the vehicle is registered in this city; the vehicle has not reached or exceeded the national mandatory scrappage standard; the application materials required by laws and regulations have been submitted.
• You may apply for replacement of motor vehicle license plates under any of the following circumstances: the plate is lost, damaged, or its characters are illegible.
• You may apply for replacement of a motor vehicle registration certificate if any of the following applies: the certificate is lost or damaged; the information on the supplementary page is fully filled.
• You may apply for renewal of a driver's license under any of the following circumstances: the license term has expired, physical conditions have changed, registered information has changed, you apply to reduce the authorized vehicle class, the license is damaged, or you have moved into the district and need to reissue the certificate.
• To apply for a replacement driver's license, the applicant must hold the qualification to drive the authorized vehicle class, and the driver identity information on the original license must remain unchanged.
• Agency scenarios: Individual registered users of the 'Jiaoguan 12123' APP may apply via the mobile APP to replace (re-issue) license plates for motor vehicles registered under their own name. If the motor vehicle owner is 60 years of age or older, a relative or friend may use their own 'Jiaoguan 12123' APP account to handle the plate replacement on their behalf.

五、带什么材料

V. What Materials to Bring

材料一次带齐是办事效率的关键。下面按「原件 / 复印件 / 需现场填写」分开列，缺一项就可能被退回补正。

Bringing all required documents in one visit is the key to efficient processing. Below are listed by 'original / photocopy / to be filled on-site' — missing any item may result in being asked to return for supplementary documents.

• 身份证明原件：居民身份证、居民户口簿、港澳台居民居住证、外国人永久居留身份证，或单位证明文件；窗口核验后原件归还。
• 近期一寸白底免冠照片（驾驶证换证、转入、遗失补领时需要；部分情形可现场采集，以窗口要求为准）。
• 驾驶人体检表：由符合资质的驾驶人体检医院出具，换证、审验、达到规定年龄换证等情形需要。
• 身体条件证明：70 周岁以上驾驶人或因身体条件变化申请降低准驾车型的，按窗口要求提交指定机构或医院出具的身体条件证明。
• 原机动车驾驶证原件（换证时交回，由窗口收回注销）；遗失补领的，此项无法提供，须在申请表上注明遗失原因。
• 原机动车行驶证原件（办理补换行驶证时提交；行驶证本身丢失的无法提交，按遗失流程办理）。
• 号牌：补换号牌时，原号牌已丢失的无法提供；属损毁、辨认不清的应将原号牌一并带来。
• 委托他人代办的，需提供经委托人签字的委托书、委托人身份证件原件及复印件、代办人身份证件。
• 所有复印件建议准备两份：一份窗口留存，一份自己留存备查。
• Original identity document: resident ID card, household register, residence permit for Hong Kong/Macau/Taiwan residents, foreigner permanent residence ID card, or employer-issued certification; original returned after window verification.
• Recent one-inch white-background ID photo (required for driver's license renewal, transfer, and lost-replacement applications; in some cases, photos can be taken on-site subject to the window's requirements).
• Driver Physical Examination Form: Must be issued by a hospital qualified for driver physical examinations. Required for license renewal, verification, renewal upon reaching the specified age, and other situations.
• Physical Condition Certificate: Drivers aged 70 and above, or those applying to downgrade their permitted vehicle classes due to changes in physical condition, must submit a physical condition certificate issued by a designated institution or hospital as required at the counter.
• Original driver's license (surrendered and cancelled by the window upon renewal); for replacement due to loss, this item cannot be provided and the reason for loss must be noted on the application form.
• Original vehicle registration certificate (submitted when applying for replacement; if the certificate itself is lost, it cannot be submitted and the loss process applies).
• License Plate: When replacing a lost plate, the original plate cannot be provided; if the original is damaged or illegible, it must be brought to the counter together.
• If handled by an agent, a signed authorization letter from the entrusting party, original and photocopy of the entrusting party's ID, and the agent's ID are required.
• Prepare two copies of all documents: one for the counter to retain, one for your own records.

车管业务最容易踩的坑是「分类错」。驾驶证和机动车是两套独立的材料清单与受理流程，号牌和行驶证又是两个独立事项。分错类别的表现是：人到了窗口、材料带了、但受理不了，等于白跑一趟。第二个坑是「只换证不体检」：体检是很多换证环节的前置条件，缺了就得重新去体检医院，反而更慢。第三个坑是「以为有个统一车管大厅」：上海不像有些城市有单一的市级车管所对外办理所有业务，车管核心窗口分散在各区交警支队，地址差异较大，出发前先通过「随申办」或「一网通办」查询所在区车管窗口的具体地址和预约要求，能省掉不少往返。

The most common pitfall in vehicle-management affairs is misclassification. Driver's licenses and motor vehicles have two entirely separate document checklists and acceptance procedures, and license plates and registration certificates are two independent matters. Getting the category wrong looks like this: you show up at the window with your documents, but nothing can be processed — a wasted trip. The second pitfall is renewing a license without the medical exam: the medical examination is a prerequisite for many renewal procedures; skip it and you'll have to visit a designated hospital anyway, which takes even longer. The third pitfall is assuming there's a single centralized vehicle-management hall. Unlike some cities, Shanghai does not have one municipal vehicle-management office handling all matters — core vehicle-management windows are distributed across district traffic police detachments, and addresses vary considerably. Check the Suishenban app or One-Stop Government Service portal in advance for the exact address and appointment requirements of the window in your district, which can save considerable round-trip hassle.

还有一个省时间的做法是先线上查状态再决定去哪办。「交管 12123」APP 和交通安全综合服务管理平台都能查名下车辆、驾驶证状态和业务进度，能线上办的业务不必专程跑窗口。{cn} 的办公时间是工作日 8:30-12:00 / 13:30-17:00，相比部分政府窗口不算长，遇到必须在工作日办的事，建议选周二至周四的上午前往，避开周一高峰和周五下午。上海市公安局交通警察总队车辆管理所不对外公布单一集中对外办理地址，具体各区窗口地址可通过「一网通办」平台（zwdt.sh.gov.cn）或「随申办」小程序查询，也可先致电 021-12123 确认所在区的最近办理点。

A time-saving shortcut is to check your status online first before deciding where to go. The 'Traffic Management 12123' app and the National Road Traffic Safety Comprehensive Service Management Platform both let you look up vehicle and driver's license status and business progress; services that can be handled online don't require a dedicated window visit. {cn} operates 8:30–12:00 / 13:30–17:00 on weekdays, which isn't particularly long for a government office. If you must go on a weekday, Tuesday to Thursday morning is recommended to avoid Monday rush and Friday afternoon crowds. The Vehicle Management Office of the Traffic Police Brigade of Shanghai Municipal Public Security Bureau does not publish a single centralized public address. Specific district office locations can be checked via the 'Yi Wang Tong Ban' platform (zwdt.sh.gov.cn) or the 'Sui Shen Ban' mini program, or you can call 021-12123 to confirm the nearest office in your district.

六、办理流程

VI. Processing Procedure

1. 第一步（先分清是哪一类）：驾驶证的事归驾驶证业务，机动车号牌与行驶证归机动车业务，两条线的材料清单和受理窗口不同。先判断自己办的是「换证」还是「补牌」，能省掉一次白跑。
2. 第二步（线上先查一遍）：在「交管 12123」手机 APP 或交通安全综合服务管理平台按事项名称查官方指南与进度，同时确认自己名下车辆或驾驶证的状态。
3. 第三步（能线上办的就线上办）：号牌补（换）领、驾驶证遗失后的备案与部分补领业务，APP 注册用户可直接在线提交申请，不必先到窗口。
4. 第四步（需要体检的先体检）：换证、审验等需要驾驶人体检表的，先到具备资质的驾驶人体检医院做体检并取得体检表，别到了窗口才被告知缺这一项。
5. 第五步（备齐材料到窗口）：按本页第五节逐项准备原件与复印件，原件只用于核验、窗口不收的注意区分；提交时不要遗漏驾驶证或行驶证原件。
6. 第六步（受理与制作）：窗口核验原件、收取复印件并出具受理凭证。行驶证类业务一般当场办结；号牌需要现场制作或邮寄，领取方式以受理凭证为准。
7. 第七步（领取与核对）：领到证件后当场核对准驾车型、有效期起止、号牌号码，发现错误当场提出更正要比重办省事。
8. Step 1 (determine the category first): Driver's license matters fall under license services, while vehicle license plates and vehicle registration certificates fall under vehicle services—the document checklists and processing windows differ between the two. Identify upfront whether you are applying for a "license renewal" or a "plate replacement" to avoid an unnecessary trip.
9. Step 2 (check online first): Use the Traffic Management 12123 mobile app or the Traffic Safety Comprehensive Service Platform to look up the official guide and progress by service name, and simultaneously confirm the status of your registered vehicles or driver's license.
10. Step 3 (handle online whenever possible): Applications for replacement or renewal of license plates, reporting a lost driver's license, and certain replacement services can be submitted directly online by registered app users—no need to visit a service window first.
11. Step 4 (complete the medical exam early if required): For license renewal and periodic review, a qualified medical examination report is needed. Visit an authorized driver medical-exam hospital beforehand to obtain the form; otherwise you may be told at the window that a document is missing.
12. Step 5 (gather all documents and go to the window): Prepare originals and copies according to the itemized list in Section 5 of this page. Originals are for verification only and are not retained by the window—keep them straight. Do not forget to bring your driver's license or vehicle registration certificate original when submitting.
13. Step 6 (acceptance and production): The counter verifies originals, collects copies, and issues an acceptance receipt. Vehicle registration certificate services are generally completed on the spot; license plates require on-site production or mailing, and the pickup method is subject to the acceptance receipt.
14. Step 7 (collect and verify): Upon receiving your documents, check the authorized vehicle class, validity period, and license plate number on the spot. Raising any errors immediately is far easier than reapplying.

换证最省事的做法是提前算好到期日：驾驶证上的有效期起始日往前推算，提前一个月在「交管 12123」APP 上查一次体检与办理状态，70 周岁以上或有身体条件变化疑义的驾驶人还要提前问清是否需要提交身体条件证明。补号牌要先去派出所或交管部门报案并留好凭证，虽然多数场景不强制，但带着凭证去窗口能显著减少补正次数。上海「随申办」APP 或小程序可查询所在区最近的交警支队车管窗口地址与工作时间，建议出发前先线上预约取号。

The most hassle-free approach for license renewal is to calculate the expiry date in advance, check your physical exam and application status on the Traffic Management 12123 app one month before expiry, and for drivers aged 70 or above or those with any doubt about physical condition, confirm beforehand whether a physical condition certificate is required. For plate replacement, file a police report or contact the traffic management department first and retain the receipt; while not mandatory in most cases, bringing the receipt significantly reduces the number of correction visits. The Shanghai Suishenban app or mini-program can show the nearest traffic police vehicle management office address and working hours in your district, so make an online appointment before heading out.

七、多久办完、要花多少钱

VII. How Long Does It Take and How Much Does It Cost

八、属地窗口

8. Local Service Windows

多数事项可以就近在属地窗口办。下面是 上海 各窗口的地址与电话，出发前建议先电话确认该窗口是否办理本事项。

Most services can be handled at a nearby local service window. Below are the addresses and phone numbers of service windows in Shanghai. It is recommended to call ahead to confirm whether the window handles this service before you go.

九、常用政务热线

9. Common Government Service Hotlines

不确定归哪个部门、或者窗口电话打不通，直接打下面的热线。以下热线均为全国或北京市统一号码，上海 同样适用。

If you're unsure which department or window to contact, or if the window?S phone line is unreachable, call the hotline below directly. The following hotlines are all national or Beijing municipal unified numbers, also applicable in Shanghai.

十、常见问题

10. Frequently Asked Questions