杭州车管：驾驶证与机动车登记

Hangzhou Vehicle Management: Driver's License and Motor Vehicle Registration

西湖胜境与钱塘江畔，江南雅韵、茶都烟雨与数字科技创新一体两面。。驾照到期、丢本、丢牌，属于「不急但拖不得」的那类事——过期不换证上路会罚，丢证不补证开车等于无证驾驶。驾驶证换证补证与机动车号牌、行驶证补换这件事在 杭州 有固定的承办机构和窗口，下面把电话、地址、办公时间、材料、时限一次写清。

Where the West Lake Scenic Area meets the banks of the Qiantang River—classical Jiangnan charm and misty teacapital aesthetics coexist with digital technology innovation. Both sides of the same coin. A driver's license approaching expiry, a lost booklet, or missing license plates fall into the category of 'not urgent, but you can't drag it out.' Driving with an expired license invites a fine; driving without replacing a lost license is legally treated as driving without a license. In Hangzhou, renewals and replacements of driver's licenses and motor vehicle license plates / registration certificates are handled by designated government agencies and service windows. Below, we lay out the contact numbers, addresses, office hours, required documents, and processing timelines—all in one go.

一、先说结论：驾驶证换证补证与机动车号牌、行驶证补换怎么办

I. Bottom Line: How to Handle Driver's License Renewal/Replacement and Motor Vehicle Plate & Registration Certificate Replacement

{cn} 的机动车与驾驶证业务由杭州市公安交通管理局车辆管理所统筹，各区交警大队设有车管窗口，具体地址以「浙江政务服务网」或「浙里办」APP/小程序公示为准，业务咨询电话 0571-12123，政务综合热线 0571-12345。需要本人到场的只有三类：驾驶证期满换证或到期审验、驾驶证遗失补领、机动车号牌或行驶证丢失损毁后的补领换领。驾驶证到期不换证、丢证不补证上路，都会被认定为无证驾驶或未按规定驾驶状态，属实打实的罚款与扣分风险。号牌补换多数业务可以先在「交管 12123」手机 APP 上提交申请，不必直接跑窗口。

{cn}'s motor vehicle and driver's license business is managed centrally by the Vehicle Management Office of the Hangzhou Public Security Traffic Management Bureau. District traffic police brigades maintain vehicle management windows. Specific addresses are published on the Zhejiang Government Services Network or via the Zheliban (Zheliban) APP/mini-program. Business hotline: 0571-12123; government services hotline: 0571-12345. Only three categories require in-person visits: license renewal upon expiration or overdue review, replacement for a lost driver's license, and replacement/renovation of license plates or vehicle registration certificates after loss or damage. Driving with an expired license not renewed or a lost license not replaced can be deemed unlicensed or operating under an incorrect driving status, carrying real fines and demerit-point penalties. Most plate replacement services can be initiated first via the Traffic Management 12123 mobile APP, without needing to visit a counter in person.

车管业务最容易踩的坑是「分类错」。驾驶证和机动车是两套独立的材料清单与受理流程，号牌和行驶证又是两个独立事项。分错类别的表现是：人到了窗口、材料带了、但受理不了，等于白跑一趟。第二个坑是「只换证不体检」：体检是很多换证环节的前置条件，缺了就得重新去体检医院，反而更慢。第三个坑是「以为有个统一车管大厅」：杭州不像有些城市有单一的市级车管所对外办理所有业务，车管核心窗口分散在各区交警大队，地址差异较大，出发前先通过「浙里办」APP 或「浙江政务服务网」查询所在区车管窗口的具体地址和预约要求，能省掉不少往返。

The most common pitfall in vehicle administration services is misclassifying the type. Driver's licenses and motor vehicles follow two separate sets of document checklists and processing procedures; license plates and vehicle registration certificates are also two independent matters. The typical consequence of a wrong classification is showing up at the window with all your paperwork only to be turned away — a wasted trip. The second pitfall is forgetting the medical exam: many renewal processes require a health check as a prerequisite, and skipping it means another trip to a designated hospital, which actually slows everything down. The third pitfall is assuming there is a single centralized vehicle management hall. Unlike some cities with one municipal vehicle management office handling all services, Hangzhou's core vehicle administration windows are scattered across district traffic police detachments with varying addresses. Before heading out, check the Zhe Li Ban (Zheliban) app or the Zhejiang Government Services Network (Zhejiang zhengwu fuwu wang) for the exact address and appointment requirements of your district's vehicle management window — it can save multiple round trips.

还有一个省时间的做法是先线上查状态再决定去哪办。「交管 12123」APP 和交通安全综合服务管理平台都能查名下车辆、驾驶证状态和业务进度，能线上办的业务不必专程跑窗口。{cn} 的办公时间是工作日 8:30-12:00 / 14:00-17:00，相比部分政府窗口不算长，遇到必须在工作日办的事，建议选周二至周四的上午前往，避开周一高峰和周五下午。杭州市公安交通管理局车辆管理所不对外公布单一集中对外办理地址，具体各区窗口地址可通过「浙江政务服务网」杭州专区（zjzwfw.gov.cn）或「浙里办」APP 查询，也可先致电 0571-12123 确认所在区的最近办理点。

Another time-saving tip is to check your status online before deciding where to go. Both the Jiaoguan 12123 app and the national road traffic safety service integration platform let you look up the status of your registered vehicles, driver's license, and application progress. Services that can be completed online don't require a dedicated visit to a counter. {cn} office hours are weekdays 8:30–12:00 / 14:00–17:00, which isn't especially long compared to some government windows. For matters that must be handled on a weekday, try to go mid-morning on Tuesday through Thursday to avoid the Monday rush and the Friday afternoon slowdown. The Hangzhou Public Security Bureau Traffic Management Bureau Vehicle Management Office does not publish a single centralized address for all services. District window addresses can be checked on the Zhejiang Government Services Network Hangzhou zone (zjzwfw.gov.cn) or the Zhe Li Ban app. You can also call 0571-12123 first to confirm the nearest processing point in your district.

二、谁来办，电话怎么打

2. Who Handles It, How to Call

打电话时先说清是「驾驶证的事」还是「机动车的事」，车管系统内部按业务分岗位，两条线不一定同一个窗口在接。0571-12123 是杭州市公安交通管理局的交管服务热线，工作时间以外会提示转 12345 留言。表中「出处等级」标「官方」的热线可直接使用；「汇编」级别的信息（如部分区派出所电话）致电前建议经 12345 复核。若 0571-12123 打不通，改拨 0571-12345 说明是驾驶证还是机动车业务，对方可转接对应岗位。

When calling, first clarify whether it's about a driver's license or a motor vehicle—the vehicle management system is divided internally by business type, and the two lines may not be answered by the same window. 0571-12123 is the traffic management service hotline of the Hangzhou Public Security Traffic Management Bureau; outside working hours you'll be prompted to leave a message via 12345. Hotlines marked "official" in the "source level" column can be used directly; for information at the "compiled" level (e.g., some district police station numbers), verify through 12345 before calling. If 0571-12123 is unreachable, dial 0571-12345 instead, state whether it's a driver's license or motor vehicle matter, and they can transfer you to the corresponding department.

三、去哪个窗口办，几点开门

3. Which counter to use and what are the opening hours

杭州市公安交通管理局车辆管理所不对外公布一个集中对外办理所有业务的单一窗口地址，车管核心业务分布在各区交警大队的车管窗口，各区地址和办公时间不一致，需通过「浙江政务服务网」平台（zjzwfw.gov.cn 杭州专区）或「浙里办」APP/小程序查询所在区车管窗口的具体地址和预约方式。部分非核心业务（如驾驶证期满换证的体检信息同步）可全程线上办理。0571-12123 为交管服务热线（工作日 8:30-18:00），覆盖车管与违章咨询；0571-12345 为杭州政务服务便民热线，7×24 小时可接通，适合复杂问题首拨。

The Vehicle Management Office of the Hangzhou Public Security Traffic Management Bureau does not publish a single unified service window address; core vehicle management services are distributed across vehicle management windows at district traffic police detachments, with varying addresses and business hours by district. Specific addresses and appointment methods should be verified through the Zhejiang Government Service Website (zjzwfw.gov.cn Hangzhou section) or the Zheli Ban app/mini-program. Some non-core services, such as medical examination record synchronization for driver's license renewal upon expiration, can be handled entirely online. 0571-12123 is the traffic management service hotline (weekdays 8:30–18:00), covering vehicle management and violation inquiries. 0571-12345 is the Hangzhou government service convenience hotline, available 24/7, recommended as the first call for complex questions.

四、谁能办（受理条件）

IV. Who Can Apply (Acceptance Conditions)

先对照下面几条确认自己符合，再去窗口，能省掉一次白跑。条件以官方办事指南原文为准。

Check the conditions below first to confirm you qualify before heading to the counter — this saves a wasted trip. Eligibility criteria are subject to the official service guide.

• 申请补（换）领机动车号牌、行驶证，须同时满足：机动车在本市登记；该机动车没有达到或超过国家强制报废标准；已提交法律法规规定的申请材料。
• 属于以下情形之一可申请补（换）领机动车号牌：号牌丢失，或损毁、辨认不清。
• 属于以下情形之一可申请补（换）领机动车行驶证：行驶证丢失或损毁；行驶证副页签注信息已满。
• 驾驶证属于以下情形之一可申请换证：有效期届满、身体条件发生变化、登记信息发生变化、准驾车型申请降低、驾驶证损毁，或转入本区需要换发证件。
• 申请补领机动车驾驶证的，驾驶人须具有取得该准驾车型驾驶资格的能力，且原驾驶证登记的机动车驾驶人身份信息无变化。
• 代办情形：个人「交管 12123」APP 注册用户可通过手机 APP 申请补（换）领本人名下机动车号牌；机动车所有人为 60 周岁以上老年人的，可使用亲友的「交管 12123」APP 账号由亲友代办号牌补（换）领。
• To apply for replacement or reissuance of a motor vehicle license plate or registration certificate, all of the following conditions must be met: the vehicle is registered within Hangzhou; the vehicle has not reached or exceeded the national mandatory scrappage standard; and all application materials required by laws and regulations have been submitted.
• You may apply for replacement or reissuance of a motor vehicle license plate if any of the following applies: the plate is lost; the plate is damaged or illegible.
• You may apply for replacement or reissuance of a motor vehicle registration certificate if any of the following applies: the registration certificate is lost or damaged; the information on the supplement page of the registration certificate is full.
• A driver's license can be renewed if any of the following applies: the validity period has expired, physical conditions have changed, registered information has changed, the authorized vehicle class is being downgraded, the license is damaged, or you are transferring into this district and need a reissued license.
• To apply for a replacement motor vehicle driver's license, the applicant must possess the qualification to drive the authorized vehicle class, and the identity information registered on the original license must remain unchanged.
• Proxy application: Registered users of the Traffic Management 12123 app may apply via mobile app to replace (or renew) license plates registered under their own name. For vehicle owners aged 60 or above, relatives or friends may use their own 12123 app account to handle plate replacement (or renewal) on their behalf.

五、带什么材料

V. What Documents to Bring

材料一次带齐是办事效率的关键。下面按「原件 / 复印件 / 需现场填写」分开列，缺一项就可能被退回补正。

Bringing all required documents at once is key to efficient processing. They are listed below by category — original / photocopy / to be filled out on-site — and missing even one item may result in your application being returned for correction.

• 身份证明原件：居民身份证、居民户口簿、港澳台居民居住证、外国人永久居留身份证，或单位证明文件；窗口核验后原件归还。
• 近期一寸白底免冠照片（驾驶证换证、转入、遗失补领时需要；部分情形可现场采集，以窗口要求为准）。
• 驾驶人体检表：由符合资质的驾驶人体检医院出具，换证、审验、达到规定年龄换证等情形需要。
• 身体条件证明：70 周岁以上驾驶人或因身体条件变化申请降低准驾车型的，按窗口要求提交指定机构或医院出具的身体条件证明。
• 原机动车驾驶证原件（换证时交回，由窗口收回注销）；遗失补领的，此项无法提供，须在申请表上注明遗失原因。
• 原机动车行驶证原件（办理补换行驶证时提交；行驶证本身丢失的无法提交，按遗失流程办理）。
• 号牌：补换号牌时，原号牌已丢失的无法提供；属损毁、辨认不清的应将原号牌一并带来。
• 委托他人代办的，需提供经委托人签字的委托书、委托人身份证件原件及复印件、代办人身份证件。
• 所有复印件建议准备两份：一份窗口留存，一份自己留存备查。
• Original identity document: resident ID card, household register, residence permit for Hong Kong/Macao/Taiwan residents, permanent residence ID card for foreigners, or unit certificate; original documents will be returned after window verification.
• Recent one-inch white-background headshot (required for license renewal, transfer, or replacement due to loss; some cases allow on-site photo capture, subject to window requirements).
• Driver physical examination form: issued by a qualified driver medical examination hospital; required for renewal, review, age-related renewal, and similar cases.
• Physical condition certificate: Drivers aged 70 or above, or those applying to downgrade their authorized vehicle class due to physical condition changes, must submit a certificate issued by a designated institution or hospital as required by the window.
• Original motor vehicle driver's license (surrendered at the window for cancellation upon renewal); in the case of replacement due to loss, this item cannot be provided, and the reason for loss must be noted on the application form.
• Original vehicle driving license (required when applying for a replacement or reissue of the driving license; if the driving license itself is lost and cannot be produced, follow the loss-reporting procedure).
• License plates: when applying for a replacement or reissue of license plates, the original plate cannot be provided if it is already lost; if it is damaged or illegible, bring the original plate along.
• If entrusting someone else to handle the matter on your behalf, you must provide a letter of authorization signed by the principal, the principal's original and a photocopy of their ID, and the agent's ID.
• It is recommended to prepare two copies of all photocopies: one for the service window to keep on file and one for your own records.

车管业务最容易踩的坑是「分类错」。驾驶证和机动车是两套独立的材料清单与受理流程，号牌和行驶证又是两个独立事项。分错类别的表现是：人到了窗口、材料带了、但受理不了，等于白跑一趟。第二个坑是「只换证不体检」：体检是很多换证环节的前置条件，缺了就得重新去体检医院，反而更慢。第三个坑是「以为有个统一车管大厅」：杭州不像有些城市有单一的市级车管所对外办理所有业务，车管核心窗口分散在各区交警大队，地址差异较大，出发前先通过「浙里办」APP 或「浙江政务服务网」查询所在区车管窗口的具体地址和预约要求，能省掉不少往返。

The most common pitfall in vehicle administration services is misclassifying the type. Driver's licenses and motor vehicles follow two separate sets of document checklists and processing procedures; license plates and vehicle registration certificates are also two independent matters. The typical consequence of a wrong classification is showing up at the window with all your paperwork only to be turned away — a wasted trip. The second pitfall is forgetting the medical exam: many renewal processes require a health check as a prerequisite, and skipping it means another trip to a designated hospital, which actually slows everything down. The third pitfall is assuming there is a single centralized vehicle management hall. Unlike some cities with one municipal vehicle management office handling all services, Hangzhou's core vehicle administration windows are scattered across district traffic police detachments with varying addresses. Before heading out, check the Zhe Li Ban (Zheliban) app or the Zhejiang Government Services Network (Zhejiang zhengwu fuwu wang) for the exact address and appointment requirements of your district's vehicle management window — it can save multiple round trips.

还有一个省时间的做法是先线上查状态再决定去哪办。「交管 12123」APP 和交通安全综合服务管理平台都能查名下车辆、驾驶证状态和业务进度，能线上办的业务不必专程跑窗口。{cn} 的办公时间是工作日 8:30-12:00 / 14:00-17:00，相比部分政府窗口不算长，遇到必须在工作日办的事，建议选周二至周四的上午前往，避开周一高峰和周五下午。杭州市公安交通管理局车辆管理所不对外公布单一集中对外办理地址，具体各区窗口地址可通过「浙江政务服务网」杭州专区（zjzwfw.gov.cn）或「浙里办」APP 查询，也可先致电 0571-12123 确认所在区的最近办理点。

Another time-saving tip is to check your status online before deciding where to go. Both the Jiaoguan 12123 app and the national road traffic safety service integration platform let you look up the status of your registered vehicles, driver's license, and application progress. Services that can be completed online don't require a dedicated visit to a counter. {cn} office hours are weekdays 8:30–12:00 / 14:00–17:00, which isn't especially long compared to some government windows. For matters that must be handled on a weekday, try to go mid-morning on Tuesday through Thursday to avoid the Monday rush and the Friday afternoon slowdown. The Hangzhou Public Security Bureau Traffic Management Bureau Vehicle Management Office does not publish a single centralized address for all services. District window addresses can be checked on the Zhejiang Government Services Network Hangzhou zone (zjzwfw.gov.cn) or the Zhe Li Ban app. You can also call 0571-12123 first to confirm the nearest processing point in your district.

六、办理流程

VI. Processing Procedure

1. 第一步（先分清是哪一类）：驾驶证的事归驾驶证业务，机动车号牌与行驶证归机动车业务，两条线的材料清单和受理窗口不同。先判断自己办的是「换证」还是「补牌」，能省掉一次白跑。
2. 第二步（线上先查一遍）：在「交管 12123」手机 APP 或交通安全综合服务管理平台按事项名称查官方指南与进度，同时确认自己名下车辆或驾驶证的状态。
3. 第三步（能线上办的就线上办）：号牌补（换）领、驾驶证遗失后的备案与部分补领业务，APP 注册用户可直接在线提交申请，不必先到窗口。
4. 第四步（需要体检的先体检）：换证、审验等需要驾驶人体检表的，先到具备资质的驾驶人体检医院做体检并取得体检表，别到了窗口才被告知缺这一项。
5. 第五步（备齐材料到窗口）：按本页第五节逐项准备原件与复印件，原件只用于核验、窗口不收的注意区分；提交时不要遗漏驾驶证或行驶证原件。
6. 第六步（受理与制作）：窗口核验原件、收取复印件并出具受理凭证。行驶证类业务一般当场办结；号牌需要现场制作或邮寄，领取方式以受理凭证为准。
7. 第七步（领取与核对）：领到证件后当场核对准驾车型、有效期起止、号牌号码，发现错误当场提出更正要比重办省事。
8. Step 1 (determine the category first): driving license matters fall under driving license services, while vehicle license plates and driving licenses fall under vehicle services—the document checklists and service counters differ between the two tracks. Figure out beforehand whether you are applying for a 'license replacement' or a 'plate replacement' to avoid an unnecessary trip.
9. Step 2 (check online first): Use the 'Traffic Management 12123' mobile app or the National Traffic Safety Comprehensive Service Management Platform to look up the official guide and application status by service name, and confirm the status of your registered vehicles or driving license.
10. Step 3 (handle online if possible): For replacement/reissuance of license plates, filing a report for a lost driving license, and certain replacement services, registered app users can submit their application online directly without first visiting a service counter.
11. Step 4 (get a medical exam done first if required): For license replacement, review, and other matters that require a driver medical examination form, go to a qualified driver medical examination hospital first to complete the exam and obtain the form—don't wait until you arrive at the counter to be told you are missing this document.
12. Step 5 (Prepare all materials and go to the counter): Prepare originals and photocopies item by item according to Section 5 of this page. Originals are for verification only; note which the counter does not accept. Do not forget to bring your driver's license or vehicle registration original when submitting.
13. Step 6 (Acceptance and processing): The counter verifies originals, collects photocopies, and issues an acceptance receipt. Vehicle registration certificate matters are generally completed on the spot; license plates are either manufactured on-site or mailed, and the pickup method is subject to the acceptance receipt.
14. Step 7 (Collect and verify): Once you receive your documents, verify them on the spot—check the authorized driving categories, validity period start and end dates, and license plate number. Reporting errors on the spot for correction is far less trouble than reapplying.

换证最省事的做法是提前算好到期日：驾驶证上的有效期起始日往前推算，提前一个月在「交管 12123」APP 上查一次体检与办理状态，70 周岁以上或有身体条件变化疑义的驾驶人还要提前问清是否需要提交身体条件证明。补号牌要先去公安交管部门报案并留好凭证，虽然多数场景不强制，但带着凭证去窗口能显著减少补正次数。「浙里办」APP 可查询所在区最近的交警支队车管窗口地址与工作时间，建议出发前先线上预约取号。

The simplest way to renew a license is to calculate the expiration date in advance. Count backward from the start date on your driver's license, and check your medical exam and application status on the Jiaoguan 12123 app about one month before expiry. Drivers aged 70 or above or those with suspected changes in physical condition should also confirm in advance whether a physical condition certificate is required. To replace a license plate, first report the loss to the public security traffic management department and keep the receipt. Although not mandatory in most cases, bringing the receipt to the counter significantly reduces the number of correction submissions. The Zheliban app can be used to look up the address and working hours of the nearest traffic police vehicle management office in your district, so it is recommended to make an online appointment before heading out.

七、多久办完、要花多少钱

7. Processing time and cost

八、属地窗口

VIII. Local-Service Windows

多数事项可以就近在属地窗口办。下面是 杭州 各窗口的地址与电话，出发前建议先电话确认该窗口是否办理本事项。

Most matters can be handled at a local service window near you. Below are the addresses and phone numbers for all Hangzhou service windows; we recommend calling ahead to confirm whether the window handles the matter you need.

九、常用政务热线

9. Common Government Service Hotlines

不确定归哪个部门、或者窗口电话打不通，直接打下面的热线。以下热线均为全国统一号码，杭州 同样适用。

If you're unsure which department handles your issue, or can't get through to the window phone line, call one of the hotlines below directly. All the hotlines listed here are nationwide unified numbers and also apply to Hangzhou.

十、常见问题

X. Frequently Asked Questions