成都公租房与住房保障：申请、轮候与补贴

Chengdu Public Rental Housing and Housing Security: Applications, Waiting Lists, and Subsidies

天府之国核心、大熊猫故乡与世界美食之都，慢生活与高新技术交相辉映。。公租房是 成都 覆盖面最广的住房保障方式，保障性租赁住房资格申请与配租选房这件事周期长、材料多、顺序严，一步走错容易白等几个月。下面把受理条件、材料、流程、时限和电话一次写清。

At the heart of the Land of Abundance, hometown of giant pandas and city of world cuisine—where slow living and high-tech innovation interweave. Public rental housing is the broadest coverage housing security instrument in Chengdu. Applying for insured rental qualification and unit allocation is a long-cycle process with extensive documentation and strict sequencing; one misstep can waste several months. Below we lay out eligibility conditions, required materials, procedures, timelines, and hotlines in full.

一、先说结论：保障性租赁住房资格申请与配租选房怎么办

I. Bottom Line: How to Apply for Affordable Rental Housing Qualification and Select a Unit

成都市面向新市民、青年人及工薪群体全面推行保障性租赁住房（保租房）。保租房【不设收入门槛】，只要在租住区无自有住房且无房产转让记录，租金按不超过同地段同品质市场租金的 90%（通常为 7-8 折）计收；申请全流程在「成都住建」微信公众号或「天府市民云」APP 上的“蓉易住”平台全流程网办。

Chengdu is fully rolling out affordable rental housing (baozufang) for new citizens, young people, and wage-earning groups. Baozufang 【has no income threshold】—as long as you do not own a home in the rental district and have no record of property transfer, rent is set at no more than 90% of the market rate for comparable properties in the same area (typically a 20–30% discount). The entire application process can be completed online via the "Rongyizhu" platform on the "Chengdu Zhujian" WeChat public account or the "Tianfu Shimin Yun" app.

二、谁来办，电话怎么打

2. Who Handles It, How to Call

保障性住房政策由成都市住房和城乡建设局制定并由成都市住房保障中心具体经办。表中服务电话经官方核实，固定咨询电话为 028-86632512，工作日 09:00-17:00 受理政策咨询。

Affordable housing policies are formulated by the Chengdu Municipal Bureau of Housing and Urban-Rural Development and administered specifically by the Chengdu Housing Security Center. The service phone number listed has been verified by official sources; the fixed consultation line is 028-86632512, accepting policy inquiries on working days from 09:00 to 17:00.

三、去哪个窗口办，几点开门

3. Which counter to use and what are the opening hours

市级办事大厅位于成都市政务服务中心草市街大厅（青羊区草市街 2 号）住建综合窗口；各区住建局政务服务中心均设有保障房受理窗口，建议优先通过“蓉易住”平台掌上在线办理。

The municipal service hall is located at the Caoshijie Hall of the Chengdu Government Service Center (No. 2 Caoshijie, Qingyang District) at the housing-and-construction comprehensive window; every district Housing and Urban-Rural Development Bureau government service center also has an affordable-housing acceptance window. We recommend prioritizing online processing through the "Rongyizhu" mobile platform.

四、谁能办（受理条件）

IV. Who Can Apply (Acceptance Conditions)

先对照下面几条确认自己符合，再去窗口，能省掉一次白跑。条件以官方办事指南原文为准。

Check the conditions below first to confirm you qualify before heading to the counter — this saves a wasted trip. Eligibility criteria are subject to the official service guide.

• 在申请的区（市）县行政区域内无自有住房，且在成都市住房租赁交易服务平台未有已备案的网签租赁合同（或租期即将届满）。
• 持有成都市二代居民身份证，或持有有效成都市居住证及合法稳定就业证明。
• 申请传统公共租赁住房（公租房）的，家庭年收入须符合成都市中低收入困难家庭划定标准。
• No self-owned housing within the administrative area of the applying district (city/county), and no filed online-signature lease contract (or lease term about to expire) on the Chengdu Housing Rental Transaction Service Platform.
• Hold a Chengdu second-generation resident ID card, or hold a valid Chengdu residence permit along with proof of lawful and stable employment.
• For applicants seeking traditional public rental housing (gongzufang), the household annual income must meet the threshold defined for low- and middle-income families in financial difficulty in Chengdu (subject to current policy standards).

五、带什么材料

V. What Documents to Bring

材料一次带齐是办事效率的关键。下面按「原件 / 复印件 / 需现场填写」分开列，缺一项就可能被退回补正。

Bringing all required documents at once is key to efficient processing. They are listed below by category — original / photocopy / to be filled out on-site — and missing even one item may result in your application being returned for correction.

• 申请人及共同申请家庭成员的二代身份证原件及户口簿。
• 成都市有效居住证明（外地户籍新市民提供）。
• 在成都市稳定就业的劳动合同、聘用协议或营业执照复印件。
• 在蓉无自有住房承诺书（在蓉易住平台在线勾选电子签名）。
• Original copies of the second-generation ID cards and household registration booklet of the applicant and co-applying family members.
• Valid Chengdu residence proof (for new citizens with non-local hukou).
• Copies of a labor contract, employment agreement, or business license proving stable employment in Chengdu.
• Commitment letter declaring no self-owned housing in Chengdu (via online electronic signature on the Rongyi Zhu platform).

六、办理流程

VI. Processing Procedure

1. 第一步（资格申请）：微信关注【成都住建】公众号，点击进入【蓉易住】保障房专区，选择【保障性租赁住房】填报个人信息取得“保租房资格码”。
2. 第二步（公告公示）：系统自动比对房产数据，资格秒批通过；留意蓉易住平台上各区发布的最新保租房项目配租选房公告。
3. 第三步（线上报名）：项目报名开启后，使用资格码进行房源登记报名，系统依据报名先后顺序生成选房流水号。
4. 第四步（现场签约）：按公示的选房顺序前往保租房项目现场看房、选定心仪房源，与国有运营公司网签正式租赁合同并办理入住入住手续。
5. Step 1 (Qualification Application): Follow the official WeChat account 【Chengdu Housing and Urban-Rural Development】(Chengdu Zhujian), enter the affordable housing zone 【Rong Yizhu】, select 【Affordable Rental Housing】, and fill in personal information to obtain the 「Affordable Rental Housing Qualification Code」.
6. Step 2 (Announcement & Public Notice): The system automatically cross-checks property data and approves qualifications in seconds; stay tuned to the Rong Yizhu platform for the latest rental housing project allocation notices published by each district.
7. Step 3 (Online Registration): Once project registration opens, use the qualification code to register for available units; the system generates a sequential selection number based on the order of registration.
8. Step 4 (On-site Signing): Proceed to the affordable rental housing project site in the announced order to view properties, select your preferred unit, sign an official lease contract electronically with the state-owned operating company, and complete move-in procedures.

保租房实行“一房一码”动态监管，租期内严禁转租、出借或变相从事商业经营；保租房租金可全额使用住房公积金月缴存额直接按月冲抵划扣，实现租房“零自付现金”！

Affordable rental housing implements dynamic monitoring via a 'one unit, one QR code' system. Subletting, lending, or covertly engaging in commercial activities is strictly prohibited during the lease term. Rent for affordable housing can be fully offset by direct monthly deductions from your housing fund contributions, achieving 'zero out-of-pocket cash' for renting!

七、多久办完、要花多少钱

7. Processing time and cost

八、属地窗口

VIII. Local-Service Windows

多数事项可以就近在属地窗口办。下面是 成都 各窗口的地址与电话，出发前建议先电话确认该窗口是否办理本事项。

Most matters can be handled at your local service window. Below are the addresses and phone numbers for windows across Chengdu; we recommend calling ahead before heading out to confirm whether that specific window handles your matter.

九、常用政务热线

9. Common Government Service Hotlines

不确定归哪个部门、或者窗口电话打不通，直接打下面的热线。以下热线均为全国统一号码，成都 同样适用。

If you're unsure which department is responsible or can't get through to the window by phone, call one of the hotlines below. All of the following are national toll-free numbers and are also valid in Chengdu.

十、常见问题

X. Frequently Asked Questions