成都办事：找谁办、怎么约、带什么材料
Chengdu Government Services: Who to Find, How to Book, What to Bring
天府之国核心、大熊猫故乡与世界美食之都，慢生活与高新技术交相辉映。。在 成都 办事，三件事能省掉大部分麻烦：一是先确认事项归哪个部门管，二是尽量线上预约而不是现场排队，三是把材料一次带齐。下面按「找谁办—怎么办—带什么—不服怎么办」写清楚。
At the heart of the Land of Abundance, home to giant pandas and a UNESCO City of Gastronomy — where slow living and high-tech industry shine together. Running errands in Chengdu can save most headaches with three steps: first confirm which department handles your matter, then try online appointments instead of queuing in person, and finally bring all required documents at once. Below is a clear guide following the framework: who to contact — how to apply — what to bring — how to appeal.
分类：办Category: Services
⚠ 材料清单与办理时限以官方办事指南为准，政策逐年调整⚠ Document requirements and processing time limits are subject to official service guides; policies are adjusted annually.
最后更新：2026-09-26Last updated: 2026-09-26
🟢 官方口径：以政府/官方公告为准，变更以官方最新为准。 🟡 实测行情：2026-09 实地与平台行情，市场随季节波动。 ⚪ 口碑参考：用户口碑/评价整理，仅供参考。 核验日期：2026-09-26。
🟢 Official: follows the latest government notice. 🟡 Field data: 2026-09 on-site and platform quotes, subject to seasonal change. ⚪ Community: reviews, for reference only. Verified: 2026-09-26.
办理事项、承办机构、所需材料、办理时限与收费标准以 成都 政务服务机构和各主管部门的官方公示、办事指南为准；线上渠道功能与线下窗口安排以官方平台实时信息为准。
For processing items, responsible agencies, required documents, time limits, and fee standards, refer to the official announcements and service guides published by Chengdu government service centers and the respective competent departments. Online platform features and offline window arrangements are subject to real-time information on official channels.
一、先说结论：成都 办事的三条路径
I. Bottom Line Up Front: Three Paths for Handling Government Affairs in Chengdu
在 成都 办事，路径有三条：全程线上办（多数高频事项）、线上预约后到窗口办（需要原件核验或面谈的事项）、直接到窗口办（不熟悉流程时的兜底）。区政务服务中心与区政府同片区集中办公，高频事项基本能做到一窗受理。
There are three paths for handling affairs in Chengdu: fully online (available for most high-frequency matters), online appointment followed by an in-person visit (required when original documents must be verified or face-to-face consultation is needed), and direct in-person visit (the fallback for those unfamiliar with the process). District government service centers and district governments share the same campus, and high-frequency matters can generally be handled at a single window.
成都市政务服务深度践行「一网通办」与「最多跑一次」改革。线上主入口为【四川政务服务网成都市分厅】与【蓉易办】移动客户端，并与【天府市民云】无缝对接；线下市级综合政务大厅为【成都市政务服务中心】（位于青羊区草市街 2 号），工作日 09:00-12:00 / 13:00-17:00 对外服务，并提供周六延时服务。全市 12 区 3 县 5 市政务服务中心均推行无差别综合综合窗口，统一受理人社（12333）、医保（12393）、公积金（12329）、车管交管（12123）、户政落户（12345）等高频业务。出发前建议拨打 028-12345 市民热线复核网点叫号情况。
Chengdu deeply implements the 'One-Network Processing' and 'At Most One Visit' government service reforms. The main online portals are the [Sichuan Government Services Network Chengdu Hall] and the [Rongyiban] mobile app, seamlessly integrated with [Tianfu Citizen Cloud]. The city-level comprehensive government service hall is the [Chengdu Government Service Center] (No. 2 Caoshijie, Qingyang District), open Monday to Friday 09:00–12:00 / 13:00–17:00, with extended Saturday hours. All 12 districts, 3 counties, and 5 county-level cities operate unified comprehensive service windows covering high-frequency services such as human resources and social security (12333), healthcare insurance (12393), housing fund (12329), vehicle and traffic management (12123), and household registration (12345). Call the 028-12345 citizen hotline before visiting to verify queue status.
- 成都市政务服务中心草市街大厅整合了全市数十个市级职能部门的行政审批事项，推行“前台综合受理、后台分类审批、统一窗口出件”的无差别政务服务模式。
- “蓉易办”是成都市着力打造的一体化在线政务服务总品牌，与“天府市民云”协同运行，实现了企业开办、工程建设、民生保障等全领域“一网通办”。
- 成都市各级政务大厅全面推行“周六延时服务”制度，周六上午安排主要民生窗口值班，切实解决上班族“上班没空办、下班没处办”的痛点问题。
- 成都市推行证明事项“告知承诺制”，在居住证、学历落户、企业经营等多项业务中，以申请人签署的合规承诺书直接替代多道繁杂冗余证明材料。
- The Caoshijie Hall of the Chengdu Government Service Center consolidates administrative approval matters from dozens of municipal departments, implementing a non-discriminatory service model of 'comprehensive front-desk acceptance, classified backend review, and unified document issuance at a single window.'
- "Rongyiban" is Chengdu's flagship integrated online government service brand, operating alongside "Tianfu Citizen Cloud" to achieve One-Network Processing across enterprise establishment, engineering construction, livelihood protection, and other domains.
- Government service halls at all levels in Chengdu fully implement a 'Saturday Extended Service' system, with key livelihood service windows staffed on Saturday mornings to solve the pain point of office workers who have no time during the week and no place to go after hours.
- Chengdu has introduced a 'commitment letter system' for proof matters, allowing applicants' signed compliance declarations to directly substitute for lengthy and redundant supporting documents in areas such as residence permits, education-based household registration, and business operations.
在成都办事最省心高效的核心秘诀是「就近属地化」：除了极少数涉外与市级特许审批外，居住证、社保医保、小汽车年检、公积金及婚姻登记等绝大多数事项均已实现全城通办，完全无需穿越半个城市前往草市街市中心大厅，就近到居住地所属的区政务大厅或街道便民中心窗口办理通常排队更快、办事效率更高。
The core principle for hassle-free and efficient service in Chengdu is 'local convenience': except for a very few foreign-related and municipal-permitted approvals, most matters—including residence permits, social insurance and healthcare, vehicle annual inspection, housing fund services, and marriage registration—can be handled citywide. There is no need to cross the entire city to the Caoshijie downtown hall; visiting the district government service center or sub-district convenience service center nearest your residence typically means shorter queues and faster processing.
此外，成都市在各大商圈、地铁站与产业园区布设了大量 24 小时自助政务服务机，支持全天候自助打印临时身份证明、社保证明、个人征信报告及无房证明，真正实现了政务服务 24 小时“不打烊”。
In addition, Chengdu has installed a large number of 24-hour self-service government kiosks in major commercial districts, metro stations, and industrial parks, supporting all-day self-service printing of temporary ID certificates, social security proof, personal credit reports, and property-free certificates, truly offering round-the-clock government services without closing.
二、事项与承办部门对照
II. Matters and Responsible Department Reference
下表按事项类型列出 成都 的承办部门，覆盖居民最常办理的十类事项。目的是让你在出门前就知道该找哪个部门，而不是到了窗口再被告知找错地方。
The table below lists the handling departments for various matters in Chengdu, covering the ten most commonly handled types of matters by residents. The aim is for you to know which department to visit before heading out, rather than being told at the counter that you've come to the wrong place.
成都 常见事项与承办部门Chengdu Common Matters and Responsible Departments| 承办机构 | Department | 主要办理事项 | What it handles | | 成都市政务服务中心 | Chengdu Municipal Government Service Center | 综合性一站式办事大厅，草市街大厅与“蓉易办”窗口受理社保、公积金、医保、证照与投资审批 | A comprehensive one-stop service hall. The Caoshijie Hall and 'Rongyi Ban' windows handle social insurance, housing fund, medical insurance, licenses, and investment approvals. |
| 成都市人社局 | Chengdu Municipal Human Resources and Social Security Bureau | 高校毕业生生活补贴、蓉漂人才驿站申请、技能人才落户、劳动人事争议仲裁维权 | Living subsidies for college graduates, Rongpiao Talent Station applications, skilled talent household registration, and labor-dispute arbitration and rights protection. |
| 成都市医保局 | Chengdu Municipal Healthcare Security Administration | 职工与城乡居民医保参保登记、门诊共济家庭绑定、重特大疾病医疗互助、异地就医直接结算备案 | Employee and urban-rural resident medical insurance enrollment, outpatient mutual-family binding, critical and major illness medical mutual-aid, and direct-settlement filing for medical treatment outside the city. |
| 成都市公积金管理中心 | Chengdu Housing Provident Fund Management Center | 住房公积金无房租赁按月提取、按月冲还房贷、商转公贷款申请与离职封存极速提取 | Monthly housing provident fund withdrawal for renting without owning, monthly mortgage offset, commercial-to-provident-fund loan conversion applications, and expedited withdrawal upon resignation with sealed account |
| 成都市教育局 | Chengdu Municipal Education Bureau | 义务教育公办中小学招生政策公布、公民同招划片大摇号小摇号、随迁子女积分就学统筹 | Compulsory education public school enrollment policies, standardized citizen-school admissions with district lotteries, and points-based school placement coordination for children of migrant workers |
| 成都市公安局户政处 | Chengdu Municipal Public Security Bureau Household Registration Division | 全日制大专本科人才落户、居住证申领与积分入户管理、身份证换领、成都公安微户政线上审批 | Full-time college and undergraduate degree talent household registration, residence permit applications and points-based household registration management, ID card replacement, and online household registration approval via Chengdu Public Security WeChat mini-program |
| 成都市市场监管局 | Chengdu Municipal Market Regulation Bureau | 企业开办蓉易办一网通办、个体工商户营业执照全程网办、免费赠送4枚公章、12315维权 | One-stop online enterprise establishment via Rong Yi Ban, fully online individual business license processing, four complimentary official seals, and 12315 consumer rights protection |
| 成都市住建局 | Chengdu Municipal Housing and Urban-Rural Development Bureau | 保障性租赁住房（保租房）资格申请、商品房网签备案、公租房货币补贴、房屋租赁备案 | Affordable rental housing (Baozufang) qualification application, commercial housing online contract filing, public rental housing monetary subsidy, house leasing registration |
| 成都市规自局 | Chengdu Municipal Planning and Natural Resources Bureau | 不动产权证书申领、不动产抵押登记查册、存量二手房转移登记一窗通办 | Application for real estate ownership certificate, real estate mortgage registration inquiry, integrated one-window processing for second-hand property transfer registration |
| 成都市交管局车管所 | Chengdu Traffic Management Bureau Vehicle Management Office | 川A川G同城同待遇号牌核发、6年免检电子标志核发、机动车驾照期满换证警医邮网办 | Issuance of Chuan A and Chuan G license plates with equal treatment, issuance of 6-year inspection-free electronic marks, online renewal of vehicle driver's license via police-medical-mail service |
| 成都市民政局 | Chengdu Civil Affairs Bureau | 婚姻登记全市通办与跨省通办、合江亭与桂溪生态公园网红婚姻登记处、社会救助帮扶 | Citywide and cross-province marriage registration, popular marriage registration venues at Hejiang Pavilion and Guixi Ecological Park, social assistance and support services |
在成都办事最省心高效的核心秘诀是「就近属地化」：除了极少数涉外与市级特许审批外，居住证、社保医保、小汽车年检、公积金及婚姻登记等绝大多数事项均已实现全城通办，完全无需穿越半个城市前往草市街市中心大厅，就近到居住地所属的区政务大厅或街道便民中心窗口办理通常排队更快、办事效率更高。
The core principle for hassle-free and efficient service in Chengdu is 'local convenience': except for a very few foreign-related and municipal-permitted approvals, most matters—including residence permits, social insurance and healthcare, vehicle annual inspection, housing fund services, and marriage registration—can be handled citywide. There is no need to cross the entire city to the Caoshijie downtown hall; visiting the district government service center or sub-district convenience service center nearest your residence typically means shorter queues and faster processing.
此外，成都市在各大商圈、地铁站与产业园区布设了大量 24 小时自助政务服务机，支持全天候自助打印临时身份证明、社保证明、个人征信报告及无房证明，真正实现了政务服务 24 小时“不打烊”。
In addition, Chengdu has installed a large number of 24-hour self-service government kiosks in major commercial districts, metro stations, and industrial parks, supporting all-day self-service printing of temporary ID certificates, social security proof, personal credit reports, and property-free certificates, truly offering round-the-clock government services without closing.
三、办理流程与材料准备
3. Processing Procedures and Document Preparation
办事效率的关键在准备。下面按「查询—预约—受理—办结—领取」五步写清楚流程，并给出材料准备的通用原则。
The key to efficiency lies in preparation. Below, the process is clearly outlined in five steps: inquire—book—submit—complete—collect, along with general principles for preparing documents.
- 第一步（查办事指南）：通过四川政务服务网或“蓉易办”APP 搜索事项名称，逐字查验法定受理条件、所需材料原件与复印件要求、办理时限与是否收费。
- 第二步（线上预约取号）：在手机端选择拟前往的政务服务大厅及办理时间段进行线上预约，预约成功后凭短信或二维码到场可享受优先叫号。
- 第三步（备齐原件证件）：根据指南核对二代身份证、户口本、合同协议及授权委托书，确保原件无损、复印件清晰，避免因缺漏一页材料导致来回奔波。
- 第四步（到窗受理办结）：在预约时段到达政务大厅，在自助排队机刷身份证取号，在呼叫窗口递交材料完成审核，并索取带有条形码的《受理凭证》。
- 第五步（领件或免费邮寄）：办结后可选择到大厅“统一出件窗口”自取，或在初次受理时直接登记收件地址，由政府出资通过中国邮政 EMS 免费送达家中。
- Step 1 (Check the Guide): Search for the service item on the Sichuan Government Services Network or the 'Rong Yi Ban' app, and carefully verify the statutory acceptance conditions, requirements for original and photocopy documents, processing timeline, and whether any fees apply.
- Step 2 (Online Appointment & Queue Number): On your phone, select the government service hall you plan to visit and choose a time slot to make an online reservation. After successful booking, present the confirmation SMS or QR code at the venue to receive priority queueing.
- Step 3 (Gather All Original Documents): Cross-reference your second-generation ID card, household registration book, contracts and agreements, and power-of-attorney documents against the guide. Ensure originals are intact and photocopies are clear, so you avoid wasted trips caused by missing a single page of materials.
- Step 4 (Submit at the Counter): Arrive at the government service hall during your scheduled time slot, use the self-service queue machine to scan your ID card and take a number, then proceed to the called window to submit your materials for review. Collect the barcode-bearing "Acceptance Receipt" upon completion.
- Step 5 (Collect in Person or Free Delivery): After processing, you may pick up your documents at the hall's "Centralized Document Pickup Window," or you can register your mailing address at the initial submission. The government covers the cost to deliver documents free of charge via China Post EMS to your home.
成都市 95% 以上的高频民生政务事项已实现「全程网办」或「最多跑一次」。通过“蓉易办”或“天府市民云”APP，市民可在线申办电子社保卡、居住证申领、公积金无房提取、医保异地备案、不动产登记信息查询及机动车违法记分处理，许多业务实现系统自动秒批、电子证照即时送达，极大减少了线下排队折腾。
Over 95% of high-frequency livelihood and government affairs in Chengdu have achieved 'fully online processing' or 'at most one visit'. Through the Rongyiban or Tianfu Citizen Cloud APP, residents can apply online for an electronic social security card, residence permit, withdrawal of the housing provident fund when owning no property, cross-regional medical insurance registration, real estate registration inquiry, and handling of motor vehicle violation points. Many services are auto-approved by the system in seconds, with electronic certificates delivered instantly, greatly reducing the hassle of offline queuing.
四、街道与镇一级能办什么
4. What Services Are Available at the Subdistrict and Town Level
成都 有 8 个街道、14 个镇（其中 4 个镇同时设立地区办事处），共 22 个镇街。镇街一级受理的事项以居民高频小事为主，跨部门事项仍需到区级窗口。
The district has 8 subdistricts and 14 towns (of which 4 towns also operate subdistrict offices), for a total of 22 subdistricts and towns. Services accepted at the subdistrict/town level mainly cover high-frequency daily matters for residents; cross-department services still require a visit to the district-level counter.
成都 区级与 22 个镇街政务服务窗口Chengdu city-level and 22 sub-district/town government service windows| 窗口 | Service window | | 锦江区人民政府 | Jinjiang District People's Government |
| 青羊区人民政府 | Qingyang District People's Government |
| 金牛区人民政府 | Jinniu District People's Government |
| 武侯区人民政府 | Wuhou District People's Government |
| 成华区人民政府 | Chenghua District People's Government |
| 高新区管委会 | High-tech Zone Management Committee |
| 天府新区管委会 | Tianfu New Area Management Committee |
| 双流区人民政府 | Shuangliu District People's Government |
| 郫都区人民政府 | Pidu District People's Government |
| 温江区人民政府 | Wenjiang District People's Government |
在成都办事最省心高效的核心秘诀是「就近属地化」：除了极少数涉外与市级特许审批外，居住证、社保医保、小汽车年检、公积金及婚姻登记等绝大多数事项均已实现全城通办，完全无需穿越半个城市前往草市街市中心大厅，就近到居住地所属的区政务大厅或街道便民中心窗口办理通常排队更快、办事效率更高。
The core principle for hassle-free and efficient service in Chengdu is 'local convenience': except for a very few foreign-related and municipal-permitted approvals, most matters—including residence permits, social insurance and healthcare, vehicle annual inspection, housing fund services, and marriage registration—can be handled citywide. There is no need to cross the entire city to the Caoshijie downtown hall; visiting the district government service center or sub-district convenience service center nearest your residence typically means shorter queues and faster processing.
此外，成都市在各大商圈、地铁站与产业园区布设了大量 24 小时自助政务服务机，支持全天候自助打印临时身份证明、社保证明、个人征信报告及无房证明，真正实现了政务服务 24 小时“不打烊”。
In addition, Chengdu has installed a large number of 24-hour self-service government kiosks in major commercial districts, metro stations, and industrial parks, supporting all-day self-service printing of temporary ID certificates, social security proof, personal credit reports, and property-free certificates, truly offering round-the-clock government services without closing.